wolstech

You were suspended for creating two accounts. Users are only allowed to have one account. The account irejwanul has been unsuspended.

Java can be hosted on our VPS plans. Support for java on the shared web hosting was removed in 2021 when we switched to plesk. We don't know when or if we will be restoring this functionality as plesk does not natively support it.

You're welcome. Please let us know if you need anything else.

Krydos has to do this for you.

Change the protocol to SFTP and the port to 1373 and try again. The recommended settings can also be found here: https://wiki.helionet.org/management/uploading-files

Did you wait 2 hours after renewing it?

All Johnny accounts were manually archived regardless of activity because the server had to be rebuilt. Please renew your account if you wish to continue using the service. Please see the news section for more information.

Krydos can do this for you

It's actually not related to inactivity at all (though restoring the archives created as part of the recovery process do show the inactivity messaging as the system doesn't differentiate the reason for them being archived), it's related to the recent disk crash on Johnny. Your account was one of the ones that rolled back to March 8 during recovery, which means any changes made after that date were lost. In your case, the other account had been merged in late June, the result being that the merged account's data was lost (along with any other changes you made after March 8.) You'll need to re-create these databases from any local backups you may have. For more details on the Johnny incident, please see the news section.

Please clear your cache. I see a website for Seiho engineering on your domain, so it's definitely working.

It only gives you a few attempts in a 60 minute window. If you exceed that it blocks you. The issue with FTP passwords should be fixed, but you’ll need to reset your password again through our website or change the FTP password manually in Plesk to sync them up.

Try again now. You were blocked for too many failed sftp logins.

Weird. The connection issue and round cube error is something Krydos will need to look at. Also, there are bounced emails showing in plesk for you because of spf and dkim needing to be set back up...I'd set these up for you but can't due to being on mobile, so Krydos will need to do that as well.

It takes up to two hours for the domains to work. Give it some time, and please let me know in a little while if it still doesn't work.

Krydos can do this for you.

For the MX you can put johnny.heliohost.org as the mail server hostname. For A and AAAA and records, please use the IPs shown in Plesk (refrain from posting them as it makes it easier for bots and attackers to scrape them from the forum), or you can perform a lookup on johnny.heliohost.org to get them.

Please make sure the MX record for the orcagroup.top domain is pointed to us for email (MX set to johnny.heliohost.org), otherwise the domain and all subs will get disabled during domain cleanup. I'll configure this shortly for you.

If it's connecting using the same database name and database user that was previously approved for remote access, the software used on your side to make the connection doesn't matter. It should just work. Is it not working for some reason?

This does not appear to be supported on Plesk (though it technically is possible in mariadb). It's generally considered to be poor practice anyway, insomuch that mysql/mariadb is one of the only major engines that even supports it. Postgres and SQL Server expressly refuse to support this (in Postgres you can do it between schemas but not databases, and sql server simply has no support at all, you need to use triggers). Allowing this actually causes all sorts of issues with database integrity too, for example, what happens if one of the two databases goes missing or is rolled back to a backup?

I unsuspended you and deleted a single 28mb backup in the Softaculous backups folder to get you below the 1000mb limit. Please finish cleaning it up as soon as possible. if for some reason you need this backup, it can be retrieved from the archive available at https://heliohost.org/backup/

It looks like you haven't waited two hours since you restored the account. Domains take up to two hours to start working. Let's give this another hour or so and if it's still not working, we'll take a look at it.

If you aren't hosting it here, it would be best if we not add it as it will result in the subdomains being incorrectly disabled. If you want it added for email only, then Krydos has to make an exception in the system so it doesn't disable the domain for not being hosted here. Do you want us to have it set up for email or would you rather just have subdomains added?

Unsuspended. It may take a few minutes to work again.

We had this happen with another users archive. If you view the damaged tzst file in a hex editor , you’ll likely see an error message right at the top. Remove that so the magic bytes (28 B5 2F FD if Wikipedia is right) are the first bytes in the file, save, and open in 7zip.

Krydos can set this back up for you.