wolstech

Krydos can do this for you

It's actually not related to inactivity at all (though restoring the archives created as part of the recovery process do show the inactivity messaging as the system doesn't differentiate the reason for them being archived), it's related to the recent disk crash on Johnny. Your account was one of the ones that rolled back to March 8 during recovery, which means any changes made after that date were lost. In your case, the other account had been merged in late June, the result being that the merged account's data was lost (along with any other changes you made after March 8.) You'll need to re-create these databases from any local backups you may have. For more details on the Johnny incident, please see the news section.

Please clear your cache. I see a website for Seiho engineering on your domain, so it's definitely working.

It only gives you a few attempts in a 60 minute window. If you exceed that it blocks you. The issue with FTP passwords should be fixed, but you’ll need to reset your password again through our website or change the FTP password manually in Plesk to sync them up.

Try again now. You were blocked for too many failed sftp logins.

Weird. The connection issue and round cube error is something Krydos will need to look at. Also, there are bounced emails showing in plesk for you because of spf and dkim needing to be set back up...I'd set these up for you but can't due to being on mobile, so Krydos will need to do that as well.

It takes up to two hours for the domains to work. Give it some time, and please let me know in a little while if it still doesn't work.

Krydos can do this for you.

For the MX you can put johnny.heliohost.org as the mail server hostname. For A and AAAA and records, please use the IPs shown in Plesk (refrain from posting them as it makes it easier for bots and attackers to scrape them from the forum), or you can perform a lookup on johnny.heliohost.org to get them.

Please make sure the MX record for the orcagroup.top domain is pointed to us for email (MX set to johnny.heliohost.org), otherwise the domain and all subs will get disabled during domain cleanup. I'll configure this shortly for you.

If it's connecting using the same database name and database user that was previously approved for remote access, the software used on your side to make the connection doesn't matter. It should just work. Is it not working for some reason?

This does not appear to be supported on Plesk (though it technically is possible in mariadb). It's generally considered to be poor practice anyway, insomuch that mysql/mariadb is one of the only major engines that even supports it. Postgres and SQL Server expressly refuse to support this (in Postgres you can do it between schemas but not databases, and sql server simply has no support at all, you need to use triggers). Allowing this actually causes all sorts of issues with database integrity too, for example, what happens if one of the two databases goes missing or is rolled back to a backup?

I unsuspended you and deleted a single 28mb backup in the Softaculous backups folder to get you below the 1000mb limit. Please finish cleaning it up as soon as possible. if for some reason you need this backup, it can be retrieved from the archive available at https://heliohost.org/backup/

It looks like you haven't waited two hours since you restored the account. Domains take up to two hours to start working. Let's give this another hour or so and if it's still not working, we'll take a look at it.

If you aren't hosting it here, it would be best if we not add it as it will result in the subdomains being incorrectly disabled. If you want it added for email only, then Krydos has to make an exception in the system so it doesn't disable the domain for not being hosted here. Do you want us to have it set up for email or would you rather just have subdomains added?

Unsuspended. It may take a few minutes to work again.

We had this happen with another users archive. If you view the damaged tzst file in a hex editor , you’ll likely see an error message right at the top. Remove that so the magic bytes (28 B5 2F FD if Wikipedia is right) are the first bytes in the file, save, and open in 7zip.

Krydos can set this back up for you.

Krydos can reinstall these for you.

Support for these protocols has been turned back on. Please try again now.

Check the A records for your domain in your Cloudflare account. The IP address of the server has changed and you probably need to update them. The new IP address can be found in Plesk.

Your account is definitely on Johnny. If you cannot log in using https://heliohost.org/login/ , try resetting your password.

Krydos will need to check this for you. Can you please post the transaction ID of the donation in the meantime?

Python versions have changed on the new Johnny. If it was using 3.10 you probably need to update your shebang lines to use 3.12 or 3.9 #!/usr/bin/python3.12 or #!/usr/bin/python3.9

In the meantime, can you explain exactly why you need these?