wolstech

That account was deleted because you never moved it to Plesk and the cpanel server was retired. It looks like you already downloaded the backup, so an invite for a new account has been sent to you.

Krydos can do this.

The IP address of the server changed when you moved to Plesk, so yes you do need to update your DNS records. Your account is now at 65.19.141.67. Please update your A records in Cloudflare to point to that IP address. Also, if you use email, you will need to update your SPF and DKIM records as well (SPF will need the new IP inserted it in replacing the old IP, and DKIM you have to generate the record in Plesk and use the value it gives you).

Renamed.

Looking at the details, it was reported by stamphaus [at] outlook dot com...so yeah, looks like you reported yourself. I guess we know the spam button works...oops. This doesn't explain why your account was sending the email to start with though. This originated from your Tommy account's IP, specifically from a mailbox called info (if it exists). If that mailbox does not exist, it was probably sent using a script (though I don't see any headers to suggest such, usually PHP emails have a header that denotes the script sending it). Do you use wordpress or similar by chance? It's very common for WP to get hacked, and once compromised the hacker uses the account to send spam, host phishing, or perform similar illegal activities. I've unsuspended you, please change all passwords quickly and inspect your site for signs of compromise.

We received an abuse report for your account. Based on the email content (at the bottom), I would agree its spam. Can you explain, and are you able to make sure that your account never sends such email again? We have received a complaint about your account. Please investigate and fix within 24 hours. Hurricane Electric Abuse Department support@he.net From staff@hotmail.com Sat Mar 11 04:46:30 2023 Return-Path: <staff@hotmail.com> X-Original-To: report@abuse.he.net Delivered-To: report@abuse.he.net Received: from mail.he.net (mail.he.net [216.218.186.2]) by abuse.he.net (Postfix) with ESMTPS id 1789D1EA07C6 for <report@abuse.he.net>; Sat, 11 Mar 2023 04:46:30 -0800 (PST) Authentication-Results: abuse.he.net; dkim=pass reason="2048-bit key; insecure key" header.d=hotmail.com header.i=@hotmail.com header.b=AiJiGuNa; dkim-adsp=pass; dkim-atps=neutral Authentication-Results: mail.he.net; dkim=pass (no signature error) header.i=@hotmail.com header.s=selector1 header.b=AiJiGuNa; spf=pass (mail.he.net: domain of hotmail.com designates 40.92.75.95 as permitted sender) smtp.mailfrom=staff@hotmail.com smtp.helo=EUR04-VI1-obe.outbound.protection.outlook.com; dmarc=pass (Policy OK so accept message) header.from=hotmail.com X-DMARC-Results: pass X-SPF-Results: pass Received-SPF: pass (mail.he.net: domain of hotmail.com designates 40.92.75.95 as permitted sender) client-ip=40.92.75.95; envelope-from=staff@hotmail.com; helo=EUR04-VI1-obe.outbound.protection.outlook.com; X-DKIM-Results: pass Received: from EUR04-VI1-obe.outbound.protection.outlook.com (mail-vi1eur04olkn2095.outbound.protection.outlook.com [40.92.75.95]) by he.net with ESMTPS (ECDHE-RSA-AES256-GCM-SHA384:TLSv1.2:Kx=ECDH:Au=RSA:Enc=AESGCM(256):Mac=AEAD) for <abuse@he.net>; Sat, 11 Mar 2023 04:46:25 -0800 ARC-Seal: i=1; a=rsa-sha256; s=arcselector9901; d=microsoft.com; cv=none; b=HnsUs3EesdRhzHB2l0LHTxg6EzGg6KqJ5RNMIGkEK1n+NUiGVQtU8jMPXZFsZajB1ihp/lowOc9xX+j8dr3CMQHI53bhYRpCyor3h0P50+X7HLrXJcNN790strS+NLIZySKO9gzq8Z4pa1e85JXWcInSWj1F7SXB2fS8IZmdfdpAWz1b4tm8IQpc+ecc4Jqw3kr9NHpAw+mbfjo4Y9P5r7C2fGL/f6A2Yhus/ZDCij9/GWsnOYk5ZAo8PpDtbBi0CVGt7TCUQUJb4nKKKRyxy2u0L8QmtDG3HaZ4eeCRU8w152CG9xMhp1Uuh0WothsH/jf2I76eVIuJKreS4GKCfg== ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=microsoft.com; s=arcselector9901; h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-AntiSpam-MessageData-ChunkCount:X-MS-Exchange-AntiSpam-MessageData-0:X-MS-Exchange-AntiSpam-MessageData-1; bh=W2lWy9F/ox5u4vDtEBltV5IU9eXjqBtNjZXzh7JHXOA=; b=PJDAHYRddT8o6nytCofQkrl4YMw67jY5r+QXQnavqExGjZlFnL1J7+T5zgoTuf7FqddwWKrZ8qvNmH1+76cMJo3URiWwY/OCgc6up676jOYph+VFXsAxlr+wtS04fAplutoFLdg3dO/Pz97SFWI7QcobFWnlOv/dACNN6t9ncRa7IYfkZtppbCkvzUpraJZx7HV47cvP9HJfq2tijF92kmlJNqzSoyuyv4yamCUHnn187U4diNFBWPfn1A1zYjhVEAAoYUNix2Gz2mLVtzU3BXgWDSNwfTVozKUsPFQdTs8WF1GT1wBgTW1+wGnwyNhfKe5+pr4XOgJIuJjuzwNrUA== ARC-Authentication-Results: i=1; mx.microsoft.com 1; spf=none; dmarc=none; dkim=none; arc=none DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=hotmail.com; s=selector1; h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck; bh=W2lWy9F/ox5u4vDtEBltV5IU9eXjqBtNjZXzh7JHXOA=; b=AiJiGuNaycAtgqeg9L8dB8BKmwj380k800tVz23/gqPJOxwp+RL8Z8iL3GrtWo9SebwvpECmhpE5OS7s876dCXirJNs9yWBfnJPkbvmX6xw+FxaD8Y4KbK+FLZrcG09LHGZvd7Yqlv+fsDLv6bRr/UTR8BJpI5HDhPtTh4nFaNjTEt+yFr3ZFVMCCAHZG+6P3tvE+Hbbk+TF8O5Po3RbmJ/XbFHQtYn2jg5pb19V4PRjHrNq3vd1n3c3ECXYw6B3UNWI6K5NBQZuWorFewqU3hzjwJsuI5HYlQxnRwaKb8+YYaT31QOBxbA1zpu+sT2QwwGHxyehHM1TEop+qf0fGA== Received: from AS9PR05CA0028.eurprd05.prod.outlook.com (2603:10a6:20b:488::26) by DU0PR05MB10419.eurprd05.prod.outlook.com (2603:10a6:10:441::12) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.6178.18; 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This is intentionally prohibited. If we allowed it, users could do things like extend the script timeout or memory limits to ridiculous values, which will result in the server becoming extremely slow and/or crashing (if there was a way to allow just the error reporting setting to be changed by users, that'd be different, but Plesk's option for this is all or nothing, so we have to pick nothing). We already have enough issues keeping the servers fast, letting a user set their account so it can hog all of the RAM and CPU would just be a disaster waiting to happen. You have to remember that you're one of many accounts on the server, and our servers aren't anywhere near as powerful as the massive paid providers. We also host many times more websites per server than large providers who have more hardware do. We can't speak to Plesk quite yet since its still new, but to give an idea, back when we ran cPanel, cPanel said the servers were good for about 300 accounts each...we managed to put over 1000 on Johnny alone, and cP support flatly told us we were the most extreme use case of their product they had ever seen. We expect Plesk to be similar. As a result, you want the ability to change php.ini, you'll need to buy a VPS from us instead: https://heliohost.org/vps/ With that you have full root access and can configure it however you want. Otherwise, you're limited to what can be done with an .htaccess file and editing the code.

You can do that yourself in Plesk. There should be an option for PHP version, you can click it and select any version between 5.3 and 8.1.

That's been renamed. I didn't know what you wanted it called so couldn't rename it until you replied

Account musicgrain has been deleted and an invite has been sent to the email address on your forum account. If you would like me to rename the forum account as well, let me know what you want the name to be and I'll rename it.

You just add it to a common include that's used by everything. For example, in Wordpress you could put this in the wp-config file and it'd apply to every PHP file in the program. It takes literally seconds for anyone with basic PHP skills to turn this off on their own. Plesk does not have a way to allow only this option to be changed by users. We'd have to allow editing of a whole bunch of options that would also allow things like changing the timeout and memory limits, which we don't want to allow to prevent overuse of resources and crashing the server. That said, we can turn it off per domain on the admin side if you really don't want to edit your code. Do you want me to turn it off for the atesin account?

If you mean your forum account, let us know the new username and we can rename you. If you mean your Hosting account, those usernames cannot be changed. If you wish to change the username on a hosting account you need to request your account be deleted then sign up again. We can reinvite you so you don't have to wait.

The display errors is intentionally turned on because a large number of our users use our platform for code development, and the errors are a lot more meaningful than a blank page or 500 error. We won't be turning this off either as doing so results in a a substantially higher number of support requests based on past experiences. If you don't want the errors to show, you can hide them by adding error_reporting(0); to the top of your code. As for error_log, the old cpanel servers used to generate an error_log in the same folder as the PHP script that contained its errors, but Plesk just dumps it all in ~/logs/error_log. This might be something to consider down the road if enough people ask for the old behavior back.

Krydos can add this for you.

We only own .146 to .158 in that range, and all IPs except for the .152 you had previously are already allocated to other customers. Do you want your old IP back?

All of us are volunteers helping run this place around our real lives. Heliohost is a nonprofit charity that does not have any paid staff, and as such we do not offer any guarantees regarding the speed of support. As I said earlier, VPS issues typically take up to 48 hours to receive resolution due to the specialized nature of that service and limited number of people who know how to support it (2). If emergency support or guaranteed turnaround times/an SLA are a requirement of your use case, you may wish to consider a different provider. We’re primarily a shared hosting provider and offer VPSes because we have extra server space and need to keep the lights on somehow…we give our main product (shared Plesk hosting) away for free to the community and donations/ad revenue alone don’t cover our operating costs.

He asked to delete and recreate his account on March 4. Assuming the DNS zone went with it, it likely needs to be set up again as that was done on February 26.

It'll need to be either generatetools.heliohost.us or generatetools.helioho.st since we no longer offer subdomains enong in heliohost.org. Which would you prefer?

He only checks the forums like once a day, and it's usually in the evening or late at night. Typical response time is 24-48 hours for things needing Krydos' attention.

That's also a Krydos question, but I would imagine its possible assuming we have one free to swap it with. Lets see what he says...

Ack, I didn't look at the system settings, just user settings for your account. There is indeed a option for "Allow setting up FTP backup storage on the local server" in the system-wide options. Since I can't do this per-user and it was allowed on cPanel, it's been enabled on Plesk as well. Please make sure your backups do not include previous backups. If your account runs out of space you'll end up in a weird half suspended state where an admin will need to delete your backups for you to get unsuspended...

Krydos can rebuild your VPS for you.

The VPS at 65.19.191.152 is up by the way, I can reach it via SSH and it responds to ping. If you can't access it, there's something else wrong besides just nonpayment (though it is due to be renewed). Krydos will probably see this later today or tonight (currently 6:45AM where he is, 7:45AM for me...) and generate a one-time payment link for you. If you want to make it a recurring subscription that auto-renews at $4/month, the link for that is https://heliohost.org/vps/pay/?code=JAtSd2yMsWzrxBat (this link is specific to this VPS, other users reading these support topics should not use this link). I don't know how K makes the one-time links, this one is shown in the admin tools...

Krydos can add this for you (or yashrs, but he rarely reads the forums it seems)...

I've split your topic off of that email thread since it's a different issue. Krydos can get you a link to pay manually.