wolstech

Please check the email associated with your account for a link to reset your password.

It's technically doable (I've done it) but also policy to not do this, so no. Kairion's solution is a good idea, though eu.org's wait times are...excessive, as he said. We used to recommend Freenom but they like to extort their users when a site gets too much traffic, pass on that. You could also just buy yourself a domain. We recommend Namecheap: https://heliohost.org/partners/namecheap/ (turn off adblock if you get a tracking warning about pxf.io, it's required for the affiliate link to work). One reason we don't allow this is this scenario: If we allowed delegation of the free subdomains, there would be nothing stopping someone from pointing their subdomain to something like phishing that's hosted externally. Suspending an account doesn't touch the DNS, so we'd have to manually delete DNS delegations from the shell to take the sites down. That's a can of worms we'd rather not open.

This is a question for Krydos...

We actually don't have any way to "reset" an account. We just delete it then send you an invite to create a new one (at which point you could also just pick the new domain yourself). Would you like me to delete your account and send you an invitation?

That's likely arc.io, it uses IPFS on the backside I believe. My guess is arc got used to serve a phishing page somewhere on the internet at one point and it got their infrastructure flagged as a phishing site. I had to whitelist heliohost.org and helionet.org in malwarebytes a few weeks back for the same reason.

The shared hosting can be used as a mysql host as moneybrz said above. First 1000MB is free at midnight as above, for more space it's $5 per 1000MB up to a max of 5000MB for larger accounts (one time fee). That said, if you need space beyond 5000MB or you want control over mysql's configuration/version/etc., you can buy a VPS for as little as $4/month, though if you plan on running large queries on the database server an extra GB of RAM to improve performance would be a good idea: https://heliohost.org/vps/ (there's a wait list at the moment).

This is by design. Plesk Tommy couldn't fit all of the accounts that were on the old Tommy due to capacity issues, so the remaining accounts were put on Johnny. We are not moving accounts back to Tommy at this time, but plan to eventually offer the option to do so.

If you uploaded the file yourself to your website’s root, you don’t need to do any of that.

Nope. Johnny is working just fine, though you likely couldn't access it because you were blocked for too many failed SFTP logins...

It's an old system that one of our users runs. He donates the service to us, so maintenance and the addition of support for new things on it can take time. It does not currently support load monitoring or FTP/Plesk response times for the Plesk servers yet, that red line for the cPanel Tommy is because that server has retired, and it doesn't show Lily at the moment. The owner of this asked for an invite for a Johnny account today for the scripts it requires on each server, so I'm guessing he's doing maintenance...

Sent. It's been sent to the gmail account on your forum profile. It's probably in spam knowing gmail. If you can't find it, please provide an alternate email address and I can try sending it there instead.

Domain changed to monitor2.heliohost.org. It can take 2 hours to start working, but you should be good after that.

Accounts can no longer be transferred because the cPanel tommy server has been retired. You can download your account's content from here: https://heliohost.org/backup/ An invite for a Johnny account has been sent so you can create a new account. All accounts are currently being put on Johnny because Tommy is over capacity. We'll offer the option to move back to Tommy at some point in the future.

Johnny invite sent. We can change the domain to monitor2.heliohost.org for you on our end once you create the account.

The old cpanel Tommy is what shut down. People who had accounts on the old cpanel Tommy were backed up and deleted if they hadn't already been moved to plesk. Plesk tommy is still alive and well, just a bit overcrowded at the moment.

1. You can just delete the folder. 2. You must login every 30 days as moneybrz said. Inactivity monitoring wasn't being done on cPanel because it was impossible to log in to that server due to the license issue, but now that it's possible to log into Plesk, we've started requiring that again.

Krydos can set these up for you.

Yep. Tommy is over capacity, all accounts are being created on johnny for the time being.

We didn't extend the shut down time as we had nowhere to put the cPanel Tommy (the server that now houses Plesk Tommy couldn't fit both). The few days it was up after that ransomware attack, it was left on the infected Eddie box and actually kept us from reinstalling ESX to complete the cleanup. Our original plans were to just discard the accounts on it, so the fact we were able to get it working long enough to make backups was actually an improvement over the goal. An invite for a Johnny account has been sent to you. All migrated (and now replacement) Tommy accounts are being put to Johnny for capacity reasons at this time, though we plan to offer moves back to Tommy in the future at no cost.

We've had users with an even bigger gap between leaving and returning.

We also just bulk-unblocked the France CF data center (it was blocked in the firewall automatically due to bots sweeping sites for WP installs to hack) That was probably the actual issue.

Cloudflare is supported and should work just fine. What is it doing when you try using CF? As for gcore, I've never even heard of that, and there's no official support for it here.

If you're seeing that, you need to switch to an old version of PHP (5.6 or older). Both of those extensions are long obsolete and are not available on anything newer than 5.6. If you're on 5.6 or older and are still seeing this, please let us know which version of PHP it is and they can be added to that version.

This got missed somehow. Escalating to Krydos to make the backup…

Krydos can add this for you.