wolstech

Marking solved because the user created a Tommy account himself by donating again...

Yes. All of our servers support Python. Johnny is actually faster than Tommy at the moment too. Do you still want to move?

We actually can't directly transfer accounts as it's not yet implemented for Plesk. Would you like me to delete your Johnny account and invite you to Tommy instead? Also, can you please provide the transaction ID of the donation?

Krydos can rebuild this for you. I'm not sure how quickly this will get done because of the Easter holiday. Also, keep in mind that you only get one free rebuild per month. If you need additional ones in the same month, they're $1 each. As for needing a rebuild, what happened that resulted in the rebuild? We can fix a lot of common issues (like firewalling yourself out of SSH) without reinstalling the OS.

An invite for a replacement account has been sent to you. Please keep in mind that for the time being your new account will be on Johnny because Tommy is full. At some point in the future, Tommy users who were given accounts on Johnny for capacity reasons will be given the option to move back to Tommy for free.

Krydos was able to find your donation by name. Your space has been increased. Thank you for the donation

Krydos can upgrade this for you.

Krydos can do this for you.

The donation gifts for the go fund me are manually processed. If you just donated today, it can take several days before the space is added. Also, if you donated using an email address thats not connected to your account, it's possible that it won't appear at all if we cannot link the donation to an account. What email address did you donate with, and what account is the space supposed to be added to?

You can technically move to Tommy, but it currently requires a donation. There are no free sign ups for Tommy at the moment due to overcrowding on that server, and as said above in that post bailey linked, Johnny is actually a faster and less crowded server right now anyway.

You're suspended for having more than one account (luismmv8278 and luismmv9411). You're only allowed one account. Which one do you want to keep?

Email sent.

Gmail almost always marks email from our IP addresses as spam. Even our service-related emails like invites and inactivity notices often go to spam. If you hit "not spam", future ones will usually stop going to spam for you.

Linux servers actually do not let you turn this off. The reason its possible is because someone made a module for apache that lets Apache locate files without respect to case. The case-sensitivity comes from the fact that the file systems used by linux/unix are inherently case sensitive. As a result, URLs of stuff served by a web server running on such a system is also case sensitive. Windows servers are not case sensitive because Windows file systems (NTFS and FAT) are not case sensitive. The typical way to handle this is to just design your site to use all lower case filenames, or if you insist on caps to use a specific pattern of capitalization like editDataFile.php and move on.

Tommy's MX would be tommy2.heliohost.org. Krydos will need to set up the SPF and DKIM for you.

Server uses UTC for all time-related functions. You can try using the " SET timezone='timezone' " command before running the query (see the documentation for a list of time zones), but I'm not sure if it'll work or not.

Changed. It will take up to 2 hours before it works. Make sure you have that domain's A record pointed to 65.19.141.77 or NS records pointed to ns1.heliohost.org and ns2.heliohost.org.

It could be. I also found online that this command changes the entire server's timezone, which obviously you can't do since you're one of several thousand users. The server is permanently set to UTC. It's erroring because you're indeed not allowed to do that here. Since the site works without it, just comment it out, and if you need time offsets, implement them in PHP.

If you want to go to a higher version than 5.6, you'll likely need to either upgrade the software version by version until you get to a version that supports 7 or 8 (if such a path exists), or throw your site out and start over.

So, PHP 7 and 8 are not code compatible with 5.x. If your site was made for 5.2, odds are the highest version you're going to be able to run it on is 5.6 without things breaking or needing to be completely rewritten.

Krydos can reboot this for you.

Krydos can check this for you.

Krydos can check on this for you. The most common cause is accidentally blocking SSH in the firewall when setting it up, but sometimes there's other issues.

You can if you want, but you need to make sure you keep everything updated and avoid extensions from dubious websites (stick with something like the extensions on the list from WP's website). Not updating WP regularly or using infected extensions from questionable websites are typically how it gets hacked.

OK, I'll have Krydos move your domains onto the new account for you.