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Everything posted by wolstech
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[Solved] Query regarding archived account and password reset
wolstech replied to rmurthy's topic in Customer Service
Your account's content is showing now. When you unarchive an account, it's normal for the domains to take up to 2 hours to show your content. The password not restoring happens sometimes. A link to reset your password has been emailed to you. -
[Solved] Missing packages for Python web app
wolstech replied to alfredopg's topic in Escalated Requests
Krydos can look at this. -
Specifically, you have 3 accounts: yexil, shabanaraby, and yehiamm19. Which one do you want to keep?
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An invite for a fresh account has been sent to you. If you want your javidigital.heliohost.org domain back, please let me know as I'll need to set that on my end (the system won't allow users to pick the .org domains anymore, but users who had them prior to the change are allowed to keep them).
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[Solved] IP Blocked While Setting Up Email On Desktop
wolstech replied to Ookma-Kyi's topic in Blocked IPs
Unblocked. -
[Solved] Requesting access for Lily Server
wolstech replied to Ookma-Kyi's topic in Escalated Requests
Please check your forum PMs for information on your Lily account. -
[Solved] Requesting access for Lily Server
wolstech replied to Ookma-Kyi's topic in Escalated Requests
I'll get this set up for you later tonight when I'm at my PC. -
[Solved] Requesting access for Lily Server
wolstech replied to Ookma-Kyi's topic in Escalated Requests
I just saw what looks to be a donation from you. Let me know when the account is set up and I'll get the Lily account added for you (If you can't find the invite, let me know and I can send it to a different email address since some providers love to flag them as spam). -
[Solved] Requesting access for Lily Server
wolstech replied to Ookma-Kyi's topic in Escalated Requests
.NET 6 has been installed on Lily. -
[Solved] Requesting to change my main domain
wolstech replied to axaultsystems's topic in Customer Service
Domain change it is... https://helionet.org/index/topic/56889-hh154501-requesting-to-change-the-domain/?do=getNewComment -
The domain "toastergame" is not valid by itself since it needs a suffix. Do you want toastergame.helioho.st or toastergame.heliohost.us?
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[Solved] Requesting to change my main domain
wolstech replied to axaultsystems's topic in Customer Service
Merged. Do you want the domain changed, or do you want your account reset (deleted and reinvited)? There's no point in doing the former if you want your account reset since a reset deletes your account entirely and we reinvite you (and you could just sign up with the new domain when setting up the replacement account...) -
Krydos should be able to remove that and use its slot. Those weird subdomains are a relic of cPanel, which created a subdomain for each addon domain, then parked the addon domain on top of it. Plesk doesn't do this.
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What do you plan to use this account for?
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[Inactive] Environment Variables for Django app
wolstech replied to mironfoerster's topic in Escalated Requests
I’ll let krydos answer this as I don’t know enough about Django to answer. That said you’re the first ask for this that I’m aware of, so it’s quite possible a solution needs to be developed or that it’s not supported… -
Changed. Please set the domain’s name servers to ns1.heliohost.org and ns2.heliohost.org or create A and AAAA records pontes to the IPs shown in Plesk. The domain can take up to two hours to start working.
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[Solved] Requesting access for Lily Server
wolstech replied to Ookma-Kyi's topic in Escalated Requests
Tommy is donor only, but a free Johnny account works as well. The disk space will not carry over to Lily if you get one of the larger accounts, but Lily comes with 1000MB of space of its own, so you end up with 2000MB across the two accounts assuming you have a 1000MB plesk account. We run the LTS versions of .net typically, so 6.0 is the current version. I'll try to install that this weekend as someone else actually asked for it yesterday as well. -
Do you want this set as your main domain or added as an additional one?
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Also, do you need all of those domains on your account? Several of them don't even resolve. If not, we can remove them for you.
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An email has been sent to you containing a link to reset your password.
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Krydos has to create this for you if you want to use our DNS.
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An email has been sent to you with a link to reset your password.
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[Solved] Requesting access for Lily Server
wolstech replied to Ookma-Kyi's topic in Escalated Requests
Lily supports .NET Core 3.1, .NET 5.0 and the older 4.8 CLR. Can you target against one of these? If not, I can see if it's possible to install .NET 6 for you. Also, what is your username on Johnny or Tommy? (You're supposed to have one an account on one of those servers because some of Lily's functionality like email depends on it...that said it is possible to create a Lily account independent of them if need be). -
If the recipient is on gmail, that’s normal. Even our own emails like invites go to spam because our IP ranges have a poor reputation. You can try sending a message to mail tester (https://www.mail-tester.com/) and fix anything causing a mess than 10/10 score but even then mail from our servers usually goes to spam.