wolstech

Added. Please make sure DNS is pointed to ns1.heliohost.org and ns2.heliohost.org, or A and AAAA records are pointed to the IPs shown in Plesk. The domain may take up to 2 hours to start working.

He can't log in because he's suspended for having multiple accounts...

You're suspended for creating two accounts. Users are only allowed one. Which one do you want to keep?

Let’s see if Krydos can find it.

@Unknown025It has a subscription suspension, not a customer suspension. A typical suspension that most people think of is a "customer suspension" in Plesk. These weird "half-suspensions" where only the subscription is suspended occur as a result of overusing resources, notably disk space. They don't show up in the admin tools as a suspension, but sometimes appear as a user being over quota on disk space. However, this one was not over quota, and doesn't seem to have any obvious reason he should've been suspended to start with. Unsuspended.

Your account has been deleted and you've been reinvited. Transaction 0YK24229TD003500N doesn't come up in Paypal when looking at the available 3 years of history, so it's either too old, or was made through something like gofundme. Krydos would need to check on it if it was a gofundme donation. As for the plesk queue one, do you have the transaction info for that?

Invite sent. It might end up in his spam folder since he uses gmail.

It got suspended for using way too much CPU time. Whatever you were running is too heavy, though another admin pointed out this was likely due to a server configuration issue where you were able to set PHP to run as FPM instead of fastcgi. (PHP-FPM uses a stupid amount of resources compared to fastcgi). I set your PHP to use fastcgi and unsuspended you.

What is his email address so it can be resent?

I deleted my previous response about Ricky accounts because now that I'm at a PC I can see the account segamini is actually on Johnny. Is this account the one you need a password reset for? (Note that if you had a different account that was actually on Ricky, my previous response stands...it can't be reset because Ricky no longer exists).

You don't need to delete your account to change your domain. See https://helionet.org/index/topic/56815-wipe-out-everything-from-rajendrarajsri-account/

Since we did not receive a response, but one of the two accounts has since had other support requests posted, the account rajsrirajendra has been suspended for multiple accounts.

We can just change the domain on the account...what do you want it to be?

The invite won't come because you're only allowed one account. If the account is your friend's, it needs to be under his email address and maintained by him. Also note that if log into more than one account regularly or cross-host on the accounts (using one to store content/subdomain sites/etc. for a website hosted on another), both will end up suspended for multiple accounts. What email address is showing the transfer message? We can send the invite to that address.

@Unknown025 Reverse DNS is set up by the IP owner (us), not the DNS provider (which can be whoever). Krydos has to do this..

Merged since they're the same person. Users are only allowed 1 account. Which of these two accounts do you want to keep? All 4 domains will be added to the one you keep, the other will be permanently suspended.

Nope. It's not likely to be implemented any time soon though, as there are many other projects that are more important, like building Morty.

Weird. Never seen that one before. Your account looks perfectly fine on the backend from what I can tell. I can replicate that by entering random data in the fields and clicking log in, so its something related to the server itself as opposed to a specific mailbox. Lets see what Krydos says.

Can you post a screenshot of this? Nobody else is reporting it, and I don't see any obvious issues with your account.

The SPF you listed is incorrect for mail sent from Tommy. It should be something along the lines of “v=spf1 a mx ip4:65.19.141.77 ~all”

Escalating.

Krydos has to do this. What is the name of the database and database user needing the access and postgis?

A link to set a new password has been emailed to you.

Working for me as well. Please clear your cache.

We add domains on our side. Please list the domain you want added. As for let's encrypt, if you're doing it in Plesk, uncheck the box that says wildcard certificate, and try again. It will issue without the DNS validation...