wolstech

Please check your email for a link to reset your password.

Added. You'll need to set an A record pointed to 65.19.141.67 and AAAA pointed to 2001:470:1:1ee::2009 or change your name servers to ns1.heliohost.org and ns2.heliohost.org. The domain may take up to two hours to start working.

Changed. It may take up to 2 hours to take effect.

Please check your email for a link to reset your password.

Please check your email for a link to reset your password.

Since you're using Cloudflare I've added this for you (I don't know how K normally does the DNS half of these, but it doesn't matter since you're using CF anyway). Please make sure you add an A record pointed to 65.19.141.67 and an AAAA record pointed to 2001:470:1:1ee::2009. If you want to use email, also create an MX pointed to johnny.heliohost.org, a CNAME called webmail pointed to emo.icu (if you want webmail), and an SPF record if you plan to send email. The domain may take up to 2 hours to work.

Please check your email for a link to reset your password.

You can't actually add a domain to Plesk yourself because the required DNS integration hasn't been developed. To add a domain: Request the domain be added by posting over in customer service. You can't add a domain in Plesk yourself. Change the domain's name servers to ns1.heliohost.org and ns2.heliohost.org, or add appropriate DNS records pointed to the IP addresses shown on the new domain in Plesk. Wait until DNS propagates (most people usually see the updated DNS within an hour, but it can take up to 48 hours in some cases) and Apache restarts (up to 2 hours).

Krydos can do this.

Krydos can do this.

PHP errors are logged in error_log in the logs folder in your home folder. That said, when an application produces a 500 error after being moved from another host, the first thing to check is usually the database settings, so I just looked there and immediately found an issue.

What do you need help with?

Your database settings for the app in env.php are invalid or not supported. I renamed the app/env.php to env.php.out and it now seems to start and want to install. I don't believe we allow connections on port 3307 either, so that remote database likely isn't going to work even if the credentials are right.

Changed. It can take up to 2 hours to start working.

You're on Johnny's login screen but have a tommy account. Tommy users should log in using one of these addresses: https://heliohost.org/login/ https://tommy2.heliohost.org/

1. Support case. 2. That's fine. Just set an A record pointed to the server's IP. Johnny users are 65.19.141.67 and Tommy users are 65.19.141.77. You'll also want to create SPF and MX records if you plan to use email. 3. Yes. MySql/mariaDB allows remote access, you're given the option option enable it when you create the user for the database. Postgres can do remote access as well, but Krydos has to set it up for each individual database and user if they want it. 4. N/A since remote access is supported. 5. I believe there's an option for task scheduling in Plesk for this (can't look at the moment, on mobile). Keep in mind that historically cron has been limited to 2 executions per day, though that limit is currently relaxed. Overuse of cron may cause a load suspension. If enough people abuse it, the limit may be enforced again.

To my knowledge we don't intentionally block this, so it may just be a limitation of Plesk's Python implementation... Krydos would be the one to know if this can be made to work.

An invite to create a fresh account has been sent to you.

To reset an account we just delete it and invite you again. Keep in mind that doing this will delete your additional domains as well, we'll need to have Krydos re-add the additional domains/subdomains if they're still necessary. Are you sure you want me to delete this and reinvite you?

Krydos has to do this and usually cancels the Paypal subscription from our end once the VPS is cancelled. Escalating.

Krydos can probably install this for you...

This got missed. Sorry about that. Krydos has to do it for you.

Krydos has to add domains at the moment since Plesk and the DNS servers don't talk to each other yet. Escalating to have shaverda.com and photo.shaverda.com added. We can add the other ones down the road when you need them.

IP address on our DNS servers is wrong. It's pointing to the defunct cPanel Tommy 65.19.143.6 which retired a few months ago. It needs to be pointing to 65.19.141.67... Krydos can fix it for you.

Escalating.