wolstech

Those subfolders don't exist on your account, so a 404 error is expected. If those are supposed to be virtual folders handled via mod_rewrite, you need to fix your .htaccess file or WP installation. The account itself is working properly. This page should show phpinfo(): https://plj.my.id/hh_test.php

Maximum mail size on Johnny has been set to 25MB. It might take a few minutes to take effect.

The support email does not accept attachments. If it was an image, please upload to an image host and include a link in your email instead. Also, can you please provide the public IP (both v4 and v6 if applicable) of the computer/network that cannot log into your account? You can view them using a site such as https://whatismyipaddress.com/

The flashdesign domain has been merged into your other account. You should now see both domains in Plesk, but it can take up to 2 hours for the flashdesign domain to work properly.

In addition, if you would like, we can merge both accounts together into one since they're on the same server so you can continue using both websites you already built. If you would like us to do that, please let us know.

Since you no longer want the account flashdesign, your other account has been unsuspended. You should be able to log into your other account shortly. As a reminder, if you created a second account to have a second website, you can request we add a second domain to your one account. It is possible to have up to 10 separate domains on one account. Please let us know if you need anything else.

We have to add it for you. What domain do you want added?

You’re suspended for having more than one account. Users are only allowed to have one account. Which account do you want to keep?

Did you update the IP addresses in Cloudflare to match the ones now shown in Plesk? The IP addresses are different on the new Tommy. You may need to turn off the proxy option temporarily too until everything works. Also, as a reminder, for the SSL settings on CF, the "SSL strict" option is not supported. Live migration doesn't work for Cloudflare users because we can't update your DNS and CF settings for you.

Please clear your cache. The domain plj.my.id is working for me.

That account is already active. If you're seeing the default web page, please clear your cache.

Krydos can do this for you.

It looks like this was solved since I see a Tommy account under the email address associated with your forum account. Please let us know if you need anything else.

If you need a second domain added to that account, we can do that for you. You can host up to 10 domains on a single account.

Unsuspended. It may take a few minutes to work again.

You’re suspended for having more than one account. Users are only allowed to have one account. Which account would you like to keep?

What exactly is the issue here? That flask app is working properly.

Did the entire key copy and fit in the TXT record? Plesk often generates DKIM keys that are longer than normal, and a lot of DNS providers require extra steps to make them fit since they often exceed 255 characters, in which case you have to break them into multiple rows in the same record. Also, be sure not to turn DKIM off once you configure it unless you want to regenerate the key.

What is the IP that you think is blocked? The one you're posting from is not, though there are a bunch of blocked IPs from your country. All of the IPs that are blocked are for failed IMAP logins, so if you have a mail client set up, please turn that off first...

You’re suspended for having more than one account. Users are only allowed to have one account. Which account would you like to keep?

No problem. Let us know if you need anything else

Can you try logging in using normal HTTPS instead (not using 8443)? (Log in either via https://heliohost.org/login/ , or via https://johnny.heliohost.org/ to access Plesk via normal the normal HTTPS port) Also, what happens when you try another browser or an incognito window? I am unable to reproduce the issue on our side. Your account works fine when I do "Login as customer", so it's likely an issue with the device or network that you're using to access it.

Try using tommy2.heliohost.org as the hostname instead. Username and password should be the same as plesk. Note that you must use the actual username gvr590, not your email address, for FTP.

That value can be a few things. If you leave blank or put / in there, FTP will default to your home folder. Since you have a legacy account, you can enter public_html (or perhaps /public_html with a leading slash) if you want FTP to default to the document root of your main domain. New accounts would use httpdocs or /httpdocs instead.

Aliases are fixed already, there's just no UI to add them and it's not thoroughly tested (though "accidental testing" of the fix shows it works...). We can add an alias manually if they want one (in this case it would require removing the addon domain first).