wolstech

Can you post the transaction info for the donation? As for the inactivity, I don't believe we offer that on Tommy and Johnny anymore...I forget but it may have been a fundraiser promo? A Morty account will offer that once the server is available. I'll let Krydos handle this as he'd have more details on it.

The password on this account wasn't working because it was partially suspended (our custom stuff showed active but Plesk showed suspended). It looks like the renewal didn't complete yesterday during that Plesk outage. This has been corrected. Please try logging in now using your existing password, and if it still doesn't work, I can send a password reset email.

The errors you're seeing are because Plesk is down at the moment. You won't be able to renew this until it is fixed.

The errors people are seeing are because Plesk is down on both servers at the moment. Websites should be up, but you won't be able to log in.

The errors you're seeing are because Plesk is down on both servers at the moment. Websites should be up, but you won't be able to log in.

Yep, it's not a password issue but rather Plesk is down.

Plesk is currently down on both servers, it's not your account. I've reported it to Krydos in a staff channel and am waiting on a response. The actual issue can be seen if you try to log into https://tommy.heliohost.org/ you''ll get a 500 error. Something in Plesk crapped out. The websites themselves are still up.

You likely don't need a password reset, the server is down. The issue has been reported to Krydos.

Ugh, Johnny is down as well. You likely don't need a password reset, and the issue has been reported to Krydos.

Password isn't the issue, but rather the server is down. Nobody is able to log into Tommy at the moment. It's been reported to Krydos on a staff channel and I'm waiting for a response.

It's not the account, but rather the server is broken. Nobody is able to log into Tommy at the moment. It's been reported to Krydos on a staff channel and I'm waiting for a response.

It's not your account, but rather the server is broken. Nobody is able to log into Tommy at the moment. It's been reported to Krydos.

Unfortunately we aren't able to make exceptions to this particular policy because federal law in our country (USA) prohibits a US company from doing business with any person or other entity that resides in Iran. It's illegal for us to allow Iranian users. If only our governments could just get along... The same also applies to users in Syria, Cuba, and North Korea at this time.

If you're doing it in Plesk, just uncheck the wildcard option and try again, it will work without the DNS record as long as that option is not checked. The wildcard option is not supported at the moment.

Domain added. Do you still need your two disabled domains kaayoutfits and costcoshanghai) or would you like them removed? If you want them removed, please back up their contents as removing them will delete their files.

Weird, it does show as sent on our side. Also, it's a 5000MB account, not a 6000MB account for some reason (can't check Paypal at the moment to see why). I've resent the 5000MB invite and Krydos can check why the extra 1000MB is missing. We can always add it later. If you still don't receive it, please let us know and we can use a different email address. Gmail usually marks our mail as spam, but there is history of them not accepting mail from us at all.

Please check your email for a link to reset your password...

It's pretty common after unarchiving that accounts need a password reset in order to log in. Please check your email for a link to reset your password.

The site is working for me. I see a wordpress installer. Is this still an issue?

Space added.

He means a domain that you own/provide (as in, one that does not end in .heliohost.us or .helioho.st), and is using Cloudflare for DNS.

WP generates tons of load when any of its pages are hit. That includes maintenance pages (assuming they're served by WP) and the admin panel. This user was able to handle his load with CF and a plugin: https://helionet.org/index/topic/57606-handling-cpu-load-spikes-or-high-load-using-cloudflare

You probably need to clear the cache in the original browser...

The saturn.ms message is a false positive related to a CDN, in our case it's used by Arc.io. I was getting the same alert from my Malwarebytes web protection as well until I whitelisted it. Your own site should not be generating these alerts as we don't implement any of the Arc CDN stuff on user websites, only pn our website/forums/Plesk. It's part of IPFS, which is widely used to host static content including phishing websites. Being decentralized and semi-immutable has been an attractive aspect of IPFS for cybercriminals as it makes removal of their phishing content difficult, there's nobody to send an abuse report to... As for WP, you don't really need much traffic to make it generate load. WP toolkit scanning it likely caused the server to make a request to the site, which caused it to generate tons of load because you installed Wordfence and Elementor (2 of the 3 most common troublemakers we see, the third is WooCommerce). WP is extremely inefficient and badly coded, and its extensions aren't much better. If you install plain WP, without those extensions, it should run acceptably, though we discourage the use of Wordpress. I'll escalate this to Krydos, who can probably give you a better idea of what the load numbers look like with Wordpress and what exactly happened here.

Looks like it's working now that the erroneous DNS entries have been deleted. Please let us know if you need anything else.