wolstech

It was this fundraiser: https://helionet.org/index/topic/41169-2020-server-improvements/g If I remember that fundraiser correctly, you were supposed to get one of the three gifts, not all 3 of them together. You picked the VPS, so you can't get the space or inactivity protection.

Those overuse suspensions are what happens when your account runs out of disk space. The weird part is you were nowhere close to being out of space (212MB of 1000MB), so there was nothing to clean up. Unsuspended.

Domains added. It can take up to 2 hours for them to work.

Can you post the transaction info for the donation? As for the inactivity, I don't believe we offer that on Tommy and Johnny anymore...I forget but it may have been a fundraiser promo? A Morty account will offer that once the server is available. I'll let Krydos handle this as he'd have more details on it.

The password on this account wasn't working because it was partially suspended (our custom stuff showed active but Plesk showed suspended). It looks like the renewal didn't complete yesterday during that Plesk outage. This has been corrected. Please try logging in now using your existing password, and if it still doesn't work, I can send a password reset email.

The errors you're seeing are because Plesk is down at the moment. You won't be able to renew this until it is fixed.

The errors people are seeing are because Plesk is down on both servers at the moment. Websites should be up, but you won't be able to log in.

The errors you're seeing are because Plesk is down on both servers at the moment. Websites should be up, but you won't be able to log in.

Yep, it's not a password issue but rather Plesk is down.

Plesk is currently down on both servers, it's not your account. I've reported it to Krydos in a staff channel and am waiting on a response. The actual issue can be seen if you try to log into https://tommy.heliohost.org/ you''ll get a 500 error. Something in Plesk crapped out. The websites themselves are still up.

You likely don't need a password reset, the server is down. The issue has been reported to Krydos.

Ugh, Johnny is down as well. You likely don't need a password reset, and the issue has been reported to Krydos.

Password isn't the issue, but rather the server is down. Nobody is able to log into Tommy at the moment. It's been reported to Krydos on a staff channel and I'm waiting for a response.

It's not the account, but rather the server is broken. Nobody is able to log into Tommy at the moment. It's been reported to Krydos on a staff channel and I'm waiting for a response.

It's not your account, but rather the server is broken. Nobody is able to log into Tommy at the moment. It's been reported to Krydos.

Unfortunately we aren't able to make exceptions to this particular policy because federal law in our country (USA) prohibits a US company from doing business with any person or other entity that resides in Iran. It's illegal for us to allow Iranian users. If only our governments could just get along... The same also applies to users in Syria, Cuba, and North Korea at this time.

If you're doing it in Plesk, just uncheck the wildcard option and try again, it will work without the DNS record as long as that option is not checked. The wildcard option is not supported at the moment.

Domain added. Do you still need your two disabled domains kaayoutfits and costcoshanghai) or would you like them removed? If you want them removed, please back up their contents as removing them will delete their files.

Weird, it does show as sent on our side. Also, it's a 5000MB account, not a 6000MB account for some reason (can't check Paypal at the moment to see why). I've resent the 5000MB invite and Krydos can check why the extra 1000MB is missing. We can always add it later. If you still don't receive it, please let us know and we can use a different email address. Gmail usually marks our mail as spam, but there is history of them not accepting mail from us at all.

Please check your email for a link to reset your password...

It's pretty common after unarchiving that accounts need a password reset in order to log in. Please check your email for a link to reset your password.

The site is working for me. I see a wordpress installer. Is this still an issue?

Space added.

He means a domain that you own/provide (as in, one that does not end in .heliohost.us or .helioho.st), and is using Cloudflare for DNS.

WP generates tons of load when any of its pages are hit. That includes maintenance pages (assuming they're served by WP) and the admin panel. This user was able to handle his load with CF and a plugin: https://helionet.org/index/topic/57606-handling-cpu-load-spikes-or-high-load-using-cloudflare