wolstech

This one's our fault. You got suspended for multiple accounts because we don't have an exception in the system for you. We've switched detection systems since you were originally approved, and while we tried to add all the ones we were aware of some were missed. You were approved for two accounts 18 months ago. Unsuspended.

This should be resolved. The load monitoring wasn't broken, but the server wasn't cleaning up PHP processes properly. They were hanging and being left stuck in memory, causing them to pile up and waste memory. The load monitor itself was fine, and was accurately reflecting the memory wasted by the stuck processes. Your account's issue was what finally helped us identify the problem. Please let us know if this continues now that the issue with the server is resolved.

You have to restore your data manually after a reset. The data from your old account are available here for you to download and restore if you need it: https://heliohost.org/backup/ It cannot be automatically restored as doing so would just recreate the broken legacy account you were trying to get rid of. Domain changed. We haven't offered those for several years now, though legacy users have been allowed to keep the ones they have. I've put it back for you since you probably have traffic going to it for the time being, but you may want to consider another domain since we might force users off of the .org subdomains at some point.

His username is a single letter i (matches forum account). Have you tried resetting the password using https://heliohost.org/reset/ (and not the plesk reset tool)?

The other account obisi has been unsuspended. You can host more than one site on one account if you want. Do you want us to merge the two accounts together so you have both domains on one account?

Cloudflare is not supported for helioho.st and heliohost.us subdomains.

It just dropped to basically 0 in the past half hour looking at the chart now. Site seems to be working, so guessing you blocked another bot? EDIT: Looks like you put a deny from all on the version subdomain it looks like and your load evaporated. Sounds like something is beating on that too much. I'm not sure how many copies of your software are out there, but if all those requests are the app checking for updates, you may want to consider just using static update version data files (i.e. let app download a plain INI or something instead of calling a PHP script, and have app compare versions locally).

Yes rewrite is supported. You can configure it using htaccess as you normally would.

Krydos can do this for you.

Unfortunately this one is so specific and few if anyone here uses a Mac that you're unlikely to get a good answer for it. Did you verify the file its looking for exists? If not, perhaps that particular authentication plugin needs to be manually installed?

Looks like Krydos already increased this. Account is also not suspended at the moment. Marking solved.

Try resetting the FTP password under Connection Info->System user credentials. If that doesn't fix it, please create a new topic for FTP not working, provide connection logs from your FTP client if possible, and we'll investigate this separately. There was also an issue that broke SFTP during the account move a while back, but they're all supposed to be fixed by now...

You're probably being hit by bots if it's like all the others who got suddenly suspended the past 2 days. Your logs show tons of requests from just 3 IPs. I've blocked them in your .htaccess for you and unsuspended you to see if it helps. If the ones I added are legitimate, feel free to remove them and address the load a different way (a quick check shows they're a hosting provider's IP range, so a VPN or a bot most likely) Please watch your load closely, and disable part of your site as you planned if needed. I'd also suggest reviewing your logs for bots and blocking additional IPs if needed to combat abusive ones. Unsuspended again. If you get suspended again, we'll need more info on how exactly you plan to address this.

There isn't a way to do that yourself, but I could lower the PHP memory and execution time limits for your domains if you want...not sure we've ever tried doing that though...usually people are asking for the opposite. I think your real issue was that a bot was trying to scrape thenewbible.helioho.st and requesting every page on it in succession. When you're getting tons of page loads each minute like that, even tiny amounts of resources begin to add up. 2024-10-14 19:18:37 Error 47.128.63.103 403 GET /bible/UDB.WEBC/Deuteronomy2?ln=de HTTP/1.0 I blocked the 47.128.0.0/16 IP range on that domain for you (hence the 403 error), and your load is basically nonexistent since being unsuspended.

Probably abusive bots...a whole bunch of people had that happen the last few days and their sites skyrocketed in load and got suspended as a result. I would suggest reviewing your logs for abusive IPs and blocking any thing suspicious in .htaccess. I've gone ahead and blocked one range for you that was hitting the "thenewbible" domain, but I'm sure there are others. Please let us know if you need any help with it. Unsuspended.

The PHP that's being queried most based on your logs appear to be these. Everything else looks to be something looking for XML files in the same folders. /ehasduuwn/h1702/gen.php /ehasduuwn/h1702/x/xgen.php Also, do you need all of those disabled domains on your account still? I remember you did some kind of test with those a while back, but they're all disabled now. Unsuspended.

Krydos finally checked on this for me. You're being hit by bots. | 0 | 0.70 | [php-cgi] <defunct> | | 18596720 | 28.60 | /opt/plesk/php/8.0/bin/php-cgi -c /home/system/check.dosprn.com/etc/php.ini | | 54039980 | 47.00 | /opt/plesk/php/8.0/bin/php-cgi -c /home/system/version.dosprn.com/etc/php.ini | Specifically, this IP address hit your site 4422 times: 69.162.124.238 I would suggest logging IPs and/or reviewing your logs and blocking abusive bots in .htaccess. I blocked this one for you on both the check and version domains and unsuspended you. Please let me know if you need anything else.

Whatever was happening, your site started using a ton of memory (the cliff is where you got suspended). Please fix the issue quickly. If it happens again, we'll require more information about how you plan to fix the issue. Unsuspended. It may take a few minutes to start working.

What is your account username?

Account mohamedabdelshaf has been unsuspended. It may take a few minutes to work again.

It's been escalated (you posted while I was still working on escalating it). He'll take a look when he sees it.

You're suspended for having more than one account. Users are only allowed to have one account. Which one do you want to keep?

Krydos can help with this.

That address will not accept USDT or ERC20 tokens (like “wrapped ETH”). You'll need to convert it to regular ETH then send the ETH to us. You can use any provider in your country that can handle regular ETH,

Regular ETH on its normal main network. The address is hosted on coinbase on our side. Be sure to include enough to cover the gas.