wolstech

The email address on the paypal account used to donate already matches the account you created (the donation in Paypal appears to be from lux****@***l.com, which is the same email address used on hosting account). If you wish to change the email address on your hosting account, you can do so by logging into Plesk, clicking your username in the upper right, and editing your profile.

Krydos can cancel this for you.

Please check your email for a link to reset your password.

Added. It'll take up to 2 hours to work.

Account chichailyes has been deleted and an invite for a new account has been sent to you.

To start over we have to delete your entire account and reinvite you. You'll need to back up any data you want to keep as it'll be lost when we delete your account. Do you want me to delete your account and reinvite you?

If he knows the current password and can log in, he can change it from Plesk (click username in upper right->profile).

Please check your email for a link to reset your password.

This was related to an IP address change being done in the background to reverse a DDoS mitigation from a few weeks ago. Please clear your cache and your site should be working again.

Assuming duplicate of https://helionet.org/index/topic/56323-solved-add-domain/ , marking as solved.

These domains are already attached to his account.

Marking solved since you also emailed us and it was resolved there. https://helionet.org/index/topic/56433-hh264814-account-problem/

I responded 12 minutes after you asked this last time...see my response here: https://helionet.org/index/topic/56412-signed-up-3-days-ago/#comment-249180 I need the transaction number of the donation to get you the missing invite.

Sent. It'll probably be in spam as they are for most Gmail users.

Krydos has to change this for you.

Underscores are not a valid character in a domain name. Would you be ok with a hyphen instead (magic-chess.helioho.st)?

Added. It may take up to 2 hours to start working, and you'll also need to create an A record pointed to 65.19.141.77 and an AAAA pointed to 2001:470:1:1ee::2002 before it will work. Also, please keep in mind that if you plan to send email, expect it to rarely or never deliver. The .xyz TLD is blacklisted by most major email and spam filter providers due to frequent abuse.

You'd need to post the transaction numbers for the donations for us to look at the donations. Also, to reset an account, we just delete it and reinvite you. Is that OK?

It's because you keep posting in a section of the forum that is not meant for customer support. We only pay attention to "Questions", "Customer Service", and the subforums inside of Customer Service. None of us really look in any of those sections up top, so posting there will often result in being ignored. Also, keep in mind for the future that in the US, July 4 and the days surrounding it are a holiday for many people so support may be limited or nonexistent during that time each year. Moving so Krydos can do this.

That request got overlooked due to the wall of text, we didn't even see the domain requests at the bottom. I just escalated it for you.

Krydos can do this for you.

It's likely because the system still thinks you have a Ricky account even though Ricky has been retired. Do you have the donation's transaction number? We can remove the record for the Ricky account and resend the invite to you.

Added. It'll take up to 2 hours to work. Please make sure your name servers are set to ns1.heliohost.org and ns2.heliohost.org, or if you use external DNS that an A record exists pointing to 65.19.141.67 and an AAAA is pointed to 2001:470:1:1ee::2009

Those settings are wrong (Postgres is on port 5432 and requires a request for remote access as well). Closing since it's no longer needed.

I already answered you here: https://helionet.org/index/topic/56399-whats-the-out-going-email-server-info-for-the-tommy-server/