-
Posts
19167 -
Joined
-
Last visited
-
Days Won
759
Everything posted by wolstech
-
Duplicate request and also wrong forum. See https://helionet.org/index/topic/61483-remote-access-for-postgres-dbs/
-
The domain cospi.top has been cleaned up. As above, the account it was attached to was already deleted.
-
Yeah, that looks like an expired softaculous license. Escalating...
-
Both of those errors are because your account was on Johnny, that server is broken due to a disk failure and is awaiting a rebuild, which may take several weeks. Your account was created after March 8, so it was deleted during the recovery process. Please see all of the recent Johnny announcements in the News section for more information.
-
MariaDB and Postgres are two entirely different database systems and aren't compatible with each other. You created a MariaDB database but are trying to connect using a Postgres tool. You need to do one of the following: Create a postgres database instead, then have Krydos enable remote access on it, then connect to it. Use software designed for MariaDB to connect to the database you already created. Which one you do will depend on what database type you actually need... Also, the server hostname should be tommy2.heliohost.org, not your domain.
-
Invite sent. Thank you for the donation! (If you're unable to find the invite, please check the promotions tab and spam folder, they've been known to end up both places).
-
Do you have another email address? The one you supplied is already in use by your broken Johnny account, so I can't send an invite to it.
-
[Solved] cannot install Nextcloud error 504
wolstech replied to garrigue's topic in Escalated Requests
504 Gateway timeout for this can be a few different things, I'd bet in this case the installer needs too much time to install. Nextcloud is just heavy software. Krydos might be willing to temporarily extend the execution time limits so the installer can finish, but it would need to be reduced again after installation completes. Escalating. -
Interesting. It works properly when I do "login as customer". I would start by clearing cache, and if it continues to malfunction, try another browser (I've seem browser extensions cause weird behavior in plesk before).
-
It's because your account was deleted during the Johnny disk crash. Backups of any recoverable data can be downloaded from https://heliohost.org/backup/, but the server itself has not been repaired yet (will probably another few weeks). In the meantime, your options are to move to Tommy, buy a VPS, or wait until the server is repaired so you can be set back up on Johnny. (Once the server is fixed, users who had a Johnny account will be given the option to either automatically restore their backup if we were able to create one, or to create a new account without waiting for signups to open if there is no backup available). Please see the News section for more information. https://helionet.org/index/forum/1-news/
-
The server is still broken and has not been rebuilt yet. We just recovered the data and made it available in backup form. The server will likely take several additional weeks to rebuild. Once that’s done, the plan is to replace that message when logging in with the option to either restore your backup into an account, or reinvite yourself without waiting for open signups if there is no backup available for you.
-
The execution time limit cannot be increased to prevent overuse of resources, and to be honest, if a page needs to run this long, the user is going to be long gone before it finishes anyway. If this is for Wordpress, you're better off finding different software...it's known to get people suspended without increasing any limits. The memory limit was already set to 128M, the max_input_time was already set to 60. The max_input_vars, post_max_size and upload_max_filesize have been increased for the domain plj.my.id. The domains mails.papale.my.id and papale.my.id have been removed. The domain plj.my.id has been made your main domain. Note that the document root has changed as a result of this (it's now ~/httpdocs instead of ~/plj.my.id). I configured SPF for you, but am unable to configure DKIM because the server fails to generate a key for your domain. Krydos will need to take a look at why the DKIM key will not generate. The bubble that usually lists the DNS record to use has nothing listed even after I turn it on and refresh the page...
-
[HH#332135] Fwd: Publicly Accessible PHPinfo Page
wolstech replied to HelioHost's topic in Email Support
Everyone else is having fun with this report it seems, but if it's not obvious, we provide shared web hosting services, so we intentionally have that page available to allow users to view our configuration. This is by design on our end and as such is not considered a security issue. -
Space increased. Thank you for the donation
-
An invite has been sent to the email address on your Paypal account. Thank you for the donation.
-
Do you want a control panel installed on it? Many users ask for a free control panel product like Hestia so it comes preconfigured for web hosting and they can control the VPS from their browser (VPSes come with SSH only by default and you'd need to install Apache, PHP, mysql, etc. yourself, but a control panel includes all of that stuff).
-
That account is on Johnny so it's not worth fixing at this point. It's also no longer over a quota due to the rollback...
-
Your account was on Johnny and was lost in a recent disk failure. We were only able to recover accounts created prior March 8, and even then, we were only able to recover the data as of March 8. Please read the News section for more information.
-
[Solved] issue certificate SSL for webmail
wolstech replied to garrigue's topic in Escalated Requests
This issue appears to have resolved itself. Webmail is now working on your account and I was able to issue a certificate for webmail on your account when I tried. -
That account was deleted in the recent Johnny disk failure due to being created after March 8. However, you are one of the lucky 16 users who has a backup newer than March 8 available. You can download your data as of June 12 from https://heliohost.org/backup/
-
That account was lost in the recent Johnny disk failure. Please see the News section for more information.
-
Krydos can assist with this.
-
Why the jonny serves are down for this much time?
wolstech replied to djnevilmorgan's topic in Other Discussion
To give you an idea, I was one of those people who became an admin by helping out. We have several others who were recently promoted too (Kazvee and MoneyBroz). The system does work, but as Krydos said they aren't all active on the forums. Kazvee for example posts infrequently here, but she writes all of our wiki documentation and is active on discord. Asking for a promotion is the fastest way to be denied one. Don't come to us looking for one, we'll come to you if we think you'll be a good fit. -
[Solved] issue certificate SSL for webmail
wolstech replied to garrigue's topic in Escalated Requests
The 503 is why it won't issue, but I don't know why there's a 503 error on the webmail. Mail service is enabled on that domain and the DNS is correct... Escalating to Krydos. -
[Solved] Im new i wan't to host a java here how?
wolstech replied to cm122927's topic in Customer Service
At the moment, the only way to do this is to buy a VPS and install tomcat on it. Java hasn't been supported on the shared hosting since 2021.
