wolstech

Johnny is broken due to a recent disk failure. We were able to partially recover it, but only data as of March 8, 2024 was recovered. Any changes made after that time have been lost. The contents of your account can be downloaded here: https://heliohost.org/backup/ See here for instructions on unpacking the backup to get your data: https://wiki.helionet.org/tutorials/plesk/account-backups#where-to-download-your-account-backup

The domain thestreetartlist.com has been moved to Tommy. It can take up to 2 hours to take effect. Note that a new certificate will also need to be installed (and an additional 2 hours waited) once the domain goes live (the one currently there no longer matches the domain name) before the domain will be fully functional without certificate errors.

Accounts created after March 8 were lost in their entirety. All other accounts (created before that date) have rolled back to the condition they were in on March 8. Files and databases will have reverted, domains that were added have been removed, etc. That said, there are a few exceptions to the March 8th date. If your account appears in the below list, a backup of the account as of the backup_date should be available via https://heliohost.org/backup/ +------------------+---------------------+---------------------+ | username | backup_date | signed_up | +------------------+---------------------+---------------------+ | deknoinarak | 2024-05-11 18:37:35 | 2022-12-27 00:01:08 | | howl | 2024-05-05 17:50:16 | 2024-05-05 18:07:26 | | iadjali46 | 2024-05-09 17:49:24 | 2024-05-10 22:10:05 | | tymek805 | 2024-05-14 13:07:16 | 2024-05-14 13:45:59 | | beoutq586 | 2024-06-12 16:51:18 | 2024-06-13 10:38:22 | | kokofixcomputers | 2024-05-15 19:50:46 | 2024-05-15 19:55:57 | | szhiro | 2024-05-24 19:00:25 | 2024-05-24 20:18:21 | | dlane | 2024-07-14 20:02:56 | 2024-04-19 00:03:51 | | websys | 2024-05-23 13:49:34 | 2024-05-02 12:02:33 | | forgeekdoing | 2024-05-14 15:08:58 | 2024-05-08 00:09:49 | | ewanireone | 2024-06-12 15:04:52 | 2024-06-12 15:10:20 | | fastupload | 2024-06-24 13:26:48 | 2024-06-24 00:15:35 | | abdualghurarh | 2024-07-02 21:39:40 | 2024-06-25 00:06:32 | | vectr | 2024-06-30 14:33:38 | 2024-06-27 12:07:54 | | olenamail76 | 2024-07-06 15:33:51 | 2024-07-03 00:02:28 | | whitedevil | 2024-07-06 18:23:12 | 2024-07-06 18:27:06 | +------------------+---------------------+---------------------+ 16 rows in set (0.02 sec)

Resent. Please check your spam folder if you don't receive it in the next few minutes.

Your account was lost in the recent Johnny disk failure. The system did generate a backup of your account successfully after the raid rebuild, but since we were only able to recover the server to the state it was in as of March 8, 2024, and your account was created on March 7, you hadn't uploaded anything yet and the backup is of an empty account. You'll need to restore any backups you may have on your end, or start over.

Can you please provide me the transaction ID of the donation so we can resend it? (We can't check by email since our support system is public and doesn't show the email address for privacy reasons).

I just looked at Johnny in more detail and asked a question in a staff channel. It looks like Plesk may have reverted to somewhere around March 8 somehow. It is worth noting that Johnny will be rebuilt, so fixing this is likely moot. Escalating.

We aren't able to make changes to accounts on Johnny because the server is backing up in preparation for a rebuild. Note that even if we did change it, Apache is broken on Johnny so it wouldn't work anyway.

We can't currently delete Johnny account due to the corruption, so I've sent an invite to the second email address provided

Johnny's Apache is broken due to corruption from the disk failure, so the server is unable to actually serve websites. I'm not sure if he's planning to fix it or not, as the ultimate plan at this point is to just rebuild Johnny. Since we have Johnny running at the moment, we're using the time to back up as many accounts as possible. Your account has already completed that process, and you can download your data from https://heliohost.org/backup/ if you want to move to Tommy.

That account is long gone. We've not only rebuilt all of our servers since that date, we've also changed platforms entirely from cPanel to Plesk. You would've had to perform a migration process 2 years ago in order to move the account to the new system during that time. If your account was active when our cpanel licenses were revoked, your account was likely eligible for migration and an email would have been sent to you when your account was ready for that process. Users who did not perform that migration had their account deleted when the cpanel based servers were retired. If your account was not active at the time, you were not eligible for migration. Please sign up again.

That maintenance is still ongoing. We were unaware of a second required step that would automatically run after the initial maintenance completed. When that process started, it reported an expected total runtime of nearly a full day. As of last update around a half hour ago, the task in question had about 10 hours left on it with an ETA of around 11PM EDT. Assuming there are no issues or additional tasks after it completes, I would expect things to come up sometime late tonight/overnight (based on a timezone of UTC-4). If additional steps or admin intervention are needed, it may take longer.

The donation is good, but can you send us a different email address for the Tommy account? The one you donated from is attached to the broken Johnny account so cannot be used for Tommy.

Do you know the email address and username of the old account? We can send you an invite for a new account.

I've passed this onto someone who can look for the donation for you. Once he checks for the donation we'll send you an invite.

Domain added. Since you use Cloudflare, you'll need to edit your DNS yourself, please use the IPs shown in Plesk.

I received a response from krydos about your VPS. Your VPS is on the Sparkie hardware (the same box that contains the failed Johnny server), but on a different storage array. The outages are because we keep shutting the hardware down in an effort to get the failed disk array for Johnny to rebuild (albeit without success so far). You may see periodic outages like this while the recovery work is ongoing.

Krydos will need to look at this for you. He'll post when he gets a moment, but based on a quick check on my side, this looks like it might be something to do with your internet connection or PC. VPS4 is responding to ping for me and I can also reach the login prompt for both SSH on port 22 and the Hestia web UI on port 8083. Pinging vps4.heliohost.us [64.62.214.2] with 32 bytes of data: Reply from 64.62.214.2: bytes=32 time=64ms TTL=54 Reply from 64.62.214.2: bytes=32 time=64ms TTL=54 Reply from 64.62.214.2: bytes=32 time=64ms TTL=54 Reply from 64.62.214.2: bytes=32 time=64ms TTL=54 Ping statistics for 64.62.214.2: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 64ms, Maximum = 64ms, Average = 64ms

Do you have the transaction ID of the donation so I can check on this manually for you? It likely didn't send automatically since the system thinks you already have a Johnny account.

Duplicate request.

Unsuspended. It may take a little while to work again.

We fixed your load issue for you. You were being flooded with suspicious requests by semrush's bot. We just blocked semrush for you and your load went to basically zero.

This happens sometimes. Usually the fix is to either reissue the certificate, or if it's not expired you can unassign the certificate from the domain then reassign it. After that, wait 2 hours for the change to apply and it will work again. I just reissued it for you since it only had a month left. Give it 2 hours then clear your cache and it should work again.

We have not been able to recover the data so far, and there is a non-zero chance it is not recoverable at all. Tommy is available immediately if you're interested, but it would be an empty account. As a reminder for others reading, HelioHost specifically disclaims liability for data loss in the event of malfunction (e.g. disk failure), misuse (e.g. deploying buggy code that deletes your data, selecting the wrong option in Plesk, etc.), or abuse (both internal, such as being banned without backups due to illegal activity, and external, such as a cyberattack) in the disclaimer section attached to our terms of service. While we do make backups and/or recover data when possible, such is "best effort" and users are ultimately responsible for the creation and maintenance of backups.

You can donate and receive a Tommy account immediately, but it will be an empty account. We have not been able to successfully recover the data from Johnny to date.