wolstech

Krydos can assist with this.

To give you an idea, I was one of those people who became an admin by helping out. We have several others who were recently promoted too (Kazvee and MoneyBroz). The system does work, but as Krydos said they aren't all active on the forums. Kazvee for example posts infrequently here, but she writes all of our wiki documentation and is active on discord. Asking for a promotion is the fastest way to be denied one. Don't come to us looking for one, we'll come to you if we think you'll be a good fit.

The 503 is why it won't issue, but I don't know why there's a 503 error on the webmail. Mail service is enabled on that domain and the DNS is correct... Escalating to Krydos.

At the moment, the only way to do this is to buy a VPS and install tomcat on it. Java hasn't been supported on the shared hosting since 2021.

Johnny's Apache is broken due to the disk issues as mentioned in a previous News post. Plesk is sort of working on Johnny, but any accounts on Johnny that do still exist will not work properly. Any changes you make on a Johnny account at this point will be deleted as part of the Johnny server rebuild in a few days. For the time being, your only option for a working account is to move to Tommy or buy a VPS.

Your account used 17.6GB of memory nearly instantly when something ran on your account earlier today. It also used a ton of CPU (over 10% of the daily quota in about 15 minutes). That resource usage caused nearly half an hour of downtime for several thousand other websites, and almost crashed Tommy. Whatever it is you were running is either way too heavy for the server, or is broken. I'll let Krydos decide what he wants to do with your account, but we cannot have whatever that was happening again.

Backups are only available for accounts created prior to March 8...your account was created on March 31.

There are also 16 accounts with an exception to the March 8 date due to manual backups being created by staff during routine support and maintenance tasks. That list is here: https://helionet.org/index/topic/61405-johnny-rollback-to-march/?do=findComment&comment=274060 If your account appears on that list, a backup newer than March 8 is available for your Johnny account from https://heliohost.org/backup/

We aren't enforcing that at the moment because all of the accounts on Johnny are going to be deleted in the next few days automatically anyway.

What exactly do you need help with?

I understood the issue, you are one of many. We are not repairing Johnny accounts because all of the accounts on the Johnny server are broken and the server will be rebuilt in the near future. It is pointless to fix them since the upcoming rebuild will delete them. Please see the recent topics in the news section for more information. https://helionet.org/index/forum/1-news/ For the time being, you need to sign up again on Tommy or wait until the Johnny server is rebuilt, which may be several weeks.

Johnny is broken due to a recent disk failure. We were able to partially recover it, but only data as of March 8, 2024 was recovered. Any changes made after that time have been lost. The contents of your account can be downloaded here: https://heliohost.org/backup/ See here for instructions on unpacking the backup to get your data: https://wiki.helionet.org/tutorials/plesk/account-backups#where-to-download-your-account-backup

The domain thestreetartlist.com has been moved to Tommy. It can take up to 2 hours to take effect. Note that a new certificate will also need to be installed (and an additional 2 hours waited) once the domain goes live (the one currently there no longer matches the domain name) before the domain will be fully functional without certificate errors.

Accounts created after March 8 were lost in their entirety. All other accounts (created before that date) have rolled back to the condition they were in on March 8. Files and databases will have reverted, domains that were added have been removed, etc. That said, there are a few exceptions to the March 8th date. If your account appears in the below list, a backup of the account as of the backup_date should be available via https://heliohost.org/backup/ +------------------+---------------------+---------------------+ | username | backup_date | signed_up | +------------------+---------------------+---------------------+ | deknoinarak | 2024-05-11 18:37:35 | 2022-12-27 00:01:08 | | howl | 2024-05-05 17:50:16 | 2024-05-05 18:07:26 | | iadjali46 | 2024-05-09 17:49:24 | 2024-05-10 22:10:05 | | tymek805 | 2024-05-14 13:07:16 | 2024-05-14 13:45:59 | | beoutq586 | 2024-06-12 16:51:18 | 2024-06-13 10:38:22 | | kokofixcomputers | 2024-05-15 19:50:46 | 2024-05-15 19:55:57 | | szhiro | 2024-05-24 19:00:25 | 2024-05-24 20:18:21 | | dlane | 2024-07-14 20:02:56 | 2024-04-19 00:03:51 | | websys | 2024-05-23 13:49:34 | 2024-05-02 12:02:33 | | forgeekdoing | 2024-05-14 15:08:58 | 2024-05-08 00:09:49 | | ewanireone | 2024-06-12 15:04:52 | 2024-06-12 15:10:20 | | fastupload | 2024-06-24 13:26:48 | 2024-06-24 00:15:35 | | abdualghurarh | 2024-07-02 21:39:40 | 2024-06-25 00:06:32 | | vectr | 2024-06-30 14:33:38 | 2024-06-27 12:07:54 | | olenamail76 | 2024-07-06 15:33:51 | 2024-07-03 00:02:28 | | whitedevil | 2024-07-06 18:23:12 | 2024-07-06 18:27:06 | +------------------+---------------------+---------------------+ 16 rows in set (0.02 sec)

Resent. Please check your spam folder if you don't receive it in the next few minutes.

Your account was lost in the recent Johnny disk failure. The system did generate a backup of your account successfully after the raid rebuild, but since we were only able to recover the server to the state it was in as of March 8, 2024, and your account was created on March 7, you hadn't uploaded anything yet and the backup is of an empty account. You'll need to restore any backups you may have on your end, or start over.

Can you please provide me the transaction ID of the donation so we can resend it? (We can't check by email since our support system is public and doesn't show the email address for privacy reasons).

I just looked at Johnny in more detail and asked a question in a staff channel. It looks like Plesk may have reverted to somewhere around March 8 somehow. It is worth noting that Johnny will be rebuilt, so fixing this is likely moot. Escalating.

We aren't able to make changes to accounts on Johnny because the server is backing up in preparation for a rebuild. Note that even if we did change it, Apache is broken on Johnny so it wouldn't work anyway.

We can't currently delete Johnny account due to the corruption, so I've sent an invite to the second email address provided

Johnny's Apache is broken due to corruption from the disk failure, so the server is unable to actually serve websites. I'm not sure if he's planning to fix it or not, as the ultimate plan at this point is to just rebuild Johnny. Since we have Johnny running at the moment, we're using the time to back up as many accounts as possible. Your account has already completed that process, and you can download your data from https://heliohost.org/backup/ if you want to move to Tommy.

That account is long gone. We've not only rebuilt all of our servers since that date, we've also changed platforms entirely from cPanel to Plesk. You would've had to perform a migration process 2 years ago in order to move the account to the new system during that time. If your account was active when our cpanel licenses were revoked, your account was likely eligible for migration and an email would have been sent to you when your account was ready for that process. Users who did not perform that migration had their account deleted when the cpanel based servers were retired. If your account was not active at the time, you were not eligible for migration. Please sign up again.

That maintenance is still ongoing. We were unaware of a second required step that would automatically run after the initial maintenance completed. When that process started, it reported an expected total runtime of nearly a full day. As of last update around a half hour ago, the task in question had about 10 hours left on it with an ETA of around 11PM EDT. Assuming there are no issues or additional tasks after it completes, I would expect things to come up sometime late tonight/overnight (based on a timezone of UTC-4). If additional steps or admin intervention are needed, it may take longer.

The donation is good, but can you send us a different email address for the Tommy account? The one you donated from is attached to the broken Johnny account so cannot be used for Tommy.

Do you know the email address and username of the old account? We can send you an invite for a new account.