wolstech

Interesting...we may need to generate a new payment link if it won't let you change the account. I've passed this on in a staff channel and we'll let you know when we have an update.

Try setting up the payment at this link using your new paypal account: https://heliohost.org/vps/pay/?code=IjBvaWhMeVjVj6v0 Krydos will have to manually turn your VPS back on once the payment is received.

Krydos has to do this.

Changed and added. Please be sure to configure DNS so the domains work, otherwise they'll be disabled automatically. The changes can take up to 2 hours to take effect.

Not really. The laravel toolkit messes with a bunch of things internally on the domain. The only way we've found to fully remove/reset the Laravel toolkit is to reset the entire account, which just deletes your account and instantly reinvites you. Do you want me to do that?

You're suspended for having more than one account. Which account do you want to keep?

Krydos has to set this up for you.

You can upload the files via SFTP, it's just the terminal that's disabled. If you need to run artisan commands, I believe plesk has a tool for that if you register the laravel application with the toolkit it provides.

The support email does not accept pictures. Please describe the error, or upload the picture to something like Imgur and send us a link. As for the issue with the IP changes logging you out, try that again as well without a VPN. We turned the option you mentioned on this morning in response to your email so it may be fixed.

The typical solution for the moment is to use a VPN or a different internet connection so your IP doesn't change so quickly. I do agree though that we should just remove this restriction...this is a common complaint.

Krydos can cancel this for you. Escalating.

This usually happens because your IP address keeps changing. The most common reason is using a cell phone to access Plesk. Try using a different internet connection or a VPN and see if it behaves properly

Solved on discord.

Added. Python is supported on all domains automatically, there is no requirement to enable it. Note that you now have 9 domains on your account, and the limit is 10. The domain can take up to 2 hours to work.

I've seen the CF proxy do this because of the lack of an SSL certificate on on your domain on our server. CF can break Plesk's ability to issue SSL certificates automatically. CF by default wants there to be a valid SSL certificate on the server, which you won't have if the domain starts out with the CF proxy enabled. It then can't get one, and as such it never works. I've seen people say that turning off the Strict SSL security option on CF can fix this (Flexible SSL is a disaster from a security standpoint, but it does allow CF to pass traffic when the origin has an invalid or no certificate), or you can turn off the proxy, manually issue the cert in Plesk, turn it back on, and wait 2 hours for the cert to finish installing. Once a good certificate is installed and live on our end, it works.

You can’t just upload the backup. You actually have to unpack it on your computer, and manually restore the various pieces. If it’s truly from cpanel, you can unpack it with a program like 7zip, and there should be a folder called homedir in there that has all your files. There will also be a folder called mysql that contains exports of your databases. If it’s a Plesk backup, there are instructions on our wiki on how to unpack that. Those require a special version of 7zip because of the format they use.

Added. It'll take up to 2 hours to work.

It's partially suspended because you ran out of disk space. Do you want me to delete something to bring you under quota so you can be unsuspended? If not, you can also purchase additional space at $5/1000MB, with a maximum of 6000MB per person.

No. It appears you already have an account that's active (devhamza23). Creating another account will get both suspended. Users are only allowed to have ONE account, so you need to use the devhamza23 account for everything. If you need a second domain on your active account, just ask. There is no need to have 2 accounts to have more than one site.

I just checked your account and it looks like you already deleted the application, so I've moved the document root back to httpdocs and deleted the public folder for you instead. It can take up to 2 hours to take effect. If it does not work properly after 2 hours, let me know and I'll reset it entirely.

Laravel is a bunch of files in a folder. You should be able to remove it by simply deleting the files. If you used the built-in installer and it broke your domain, we can reset your account to fix that. Please let us know if you would like your account reset.

It was suspended because you had more than one account (ignoring the Lily account, we saw 2 plesk accounts plus Lily). Since you posted from the aostech forum account, the account aostech and its Lily account aostech2 have been unsuspended.

Domains added. They can take up to 2 hours to start working. Display name has been changed as well.

If you're still seeing that cpanel suspended page, it's likely stale browser cache or DNS cache left over from your previous host. Try another browser and/or internet connection (e.g. a cell phone on its data plan) and see if the issue persists.

If you're asking for this because your domain wasn't working, it's working now. Do you still want this reset?