wolstech

Marking solved due to being cancelled by user.

This account failed to reset properly. I've forcibly removed it and sent you an invite for a replacement.

You actually change this yourself. To do that: Log into your account, continue to Plesk, then click on your username in the upper right of Plesk and select "Edit Profile" to change the contact email. For your forum account, can click your username in the upper right->Account settings to change the email.

Just an update, they're currently working on your VPS. Our normal management tool couldn't login either, and it wouldn't even power off cleanly because open VM tools isn't responding. If you had any websites or other public facing services hosted on there, they'll be down for a little while as they're working on it.

The backup archive isn't meant to be restored directly, bur rather it needs to be unpacked on your PC. Use the link I gave above to download the archive, then unpack it using the instructions here: https://wiki.helionet.org/Account_Backups There should be .sql files inside if databases are in the backup. You can import the .sql file to an empty database to restore the database.

This support request is being escalated to our VPS admins.

The password reset shows a message on my side saying that it failed and an admin needs to manually reset it. Escalating.

There are two databases showing on that account. If it's returning an access denied error, try resetting the database user's password. It's possible the account move caused the password to become invalid. If the database is missing entirely, a backup from April 14 is available for your account at https://heliohost.org/backup/ You could download that and check to see if an export of the DB exists in there.

Unsuspended, it may take a few minutes to work again.

Have you tried resetting the password? https://heliohost.org/reset/ If that doesn't work please let me know, and I'll have a VPS admin take a look at it for you.

You're suspended because our system thinks you have more than one account. Users are only allowed to have one account. Is maijo the one you want to keep?

Please check your PMs for information regarding your Lily account.

Domain added. It can take up to 2 hours to function.

Domain added. I assume for the exception you're referring to having it excluded from the domain cleanup so you can use it for MX but not host it here otherwise. Krydos can assist with that part (I want to say that cleanup process can detect the MX being set to tommy and automatically ignore it, but not sure on that...).

Unsuspended. Tommy accounts still have the 30 day login requirement. If you want to avoid that, you need a Morty account instead. Morty accounts are exempt from activity requirements, but they have a recurring charge just to exist ($1/month) in its place. They're also immune to load suspensions, but there's usage fees if you cause excessive load instead (Morty accounts include 200GB memory/10k CPU per day in the base $1/month charge, so if your site never exceeds those, you'll never pay usage fees).

The domains pixelverse.helioho.st and lab18bke.dpdns.org have been added. Please be sure to configure DNS for the lab18bke.dpdns.org domain. They can take several hours to start working.

Domain added. Please be sure to configure DNS. The domain can take up to 2 hours to function.

Sure. The second account has been approved and whitelisted. Please let us know if you need anything else.

You're actually suspended for having more than one account, not for the content on the account. Users are only allowed to have one account. Which account do you want to keep?

What is the reason for needing a second account instead of just adding a second domain to your existing account? Will someone else be maintaining the site you're migrating that you don't want having access to your personal site? If you're the only one who will be maintaining this, adding a domain would be a better way to handle it. (I did cancel the pending suspension for your personal account by the way, just need to get the second account figured out )

Should be fixed. /tmp was full on Morty due to 3.7GB of passenger error logs clogging it up.

That error is usually on our side and is usually caused by /tmp being full... thanks for reporting it, we'll look into it and get it cleaned up.

Just to update on this, in order for that mail subdomain to work for email, you need to turn the Cloudflare Proxy off on it. Also, be sure the record is an A record pointed to 65.19.154.94. It will not work for mail service if it's a CNAME to your root domain or if the proxy is turned on.

Domain added. It can take 2 hours to work. That said, there isn't really a need for this domain if you're using the recommended configuration (which is to use the server hostname morty.heliohost.org for the mail server hostname in MX records and mail clients instead of using your domain). @MoneyBroz The mail subdomain is actually available. I believe that one being reserved is actually a relic of the cPanel era, as Plesk doesn't use it for anything by default. It's webmail that's reserved in Plesk, and even then it only matters if the user actually enables that function.

That site is working properly for me. Please clear your cache.