wolstech

Marking solved since the account has since been created.

I'm fine with it. Thanks for asking. Krydos probably needs to make an exception in the system though so you don't end up suspended. Escalating.

Thanks for the email. Please let us know if you need anything else.

This isn't actually something we can fix. It's how Plesk and Softaculous are designed. Your home folder is always named after your main domain (though with the document root at httpdocs). Addon domains always appear as a folder at /home/<main domain>/<addon domain>. Softaculous doesn't understand the concept of addon domains very well, so it always treats /home/<main domain>/ as the root, resulting in data folders and the like ending up in the wrong place if you're installing software for an addon domain and don't change them. Space calculations are equally weird on Plesk because of this. Everything in your home folder is counted as space used by your main domain unless it's inside an addon domain's folder, in which case it shows under the addon domain. The total is still 1000MB for the entire account though, it's just a difference in which domain it shows under in Plesk. I believe databases credit to the main domain unless you associate them with the addon domain. Keep in mind that disk space is only recalculated periodically, so you won't see a change instantly in the numbers shown in Plesk when you add/edit files.

Unsuspended. Your account was suspended for multiple accounts because the system saw all the students in your program as one person. Can you please provide the university email? We can add it as a secondary email so we know it’s a student account and leave your personal email on the account.

root@tommy [/home/noratek.helioho.st/httpdocs]# ls -l total 104 drwxr-xr-x. 2 noratek psacln 6 Oct 19 18:51 DVR -rw-r--r--. 1 noratek psacln 32 Dec 12 13:37 DarkVision.txt <- Malware config file -rw-r--r--. 1 noratek psacln 32 Dec 12 13:32 Dcrat.txt <- Malware config file -rw-r--r--. 1 noratek psacln 33 Dec 12 13:16 Sori.txt <- Malware config file drwxr-xr-x. 2 noratek psacln 148 Dec 22 21:37 Stub <- Malware binaries posing as a password recovery tool -rw-r--r--. 1 noratek psacln 33 Dec 12 13:27 Xworm.txt <- Malware config file drwxr-x---. 2 noratek psaserv 6 Oct 19 17:10 cgi-bin drwxr-xr-x. 2 noratek psacln 42 Nov 29 18:27 payload <- Malware binaries -rw-r--r--. 1 noratek psacln 69632 Dec 18 08:03 test.exe <- Malware binaries -rw-r--r--. 1 noratek psacln 843 Oct 19 18:49 upload.php <- Receiving script to collect uploaded key logs and data drwxr-xr-x. 164 noratek psacln 12288 Dec 21 23:26 uploads <- Stolen data sorted by device hardware ID drwxr-xr-x. 2 noratek psacln 27 Oct 19 18:41 wordpress <- WP install presumably used to hide malware activity root@tommy [/home/noratek.helioho.st/httpdocs]#

That account is permanently banned because it was engaged in illegal activity (malware distribution and storage of stolen data).

Krydos can get this for you.

Since it's been 6+ hours, I just went ahead and resent it for you. Please let me know if you still can't find it. If you happen to get both of them, please use the newer invite as the older one is no longer valid.

Deleted. Thank you for using HelioHost.

That invite was sent 1.83 hours ago and has not been used. Are you sure it's not in a spam folder somewhere? If you still can't find it, let me know and I can resend it for you.

He also asked for this as an added domain over in the email support, which I just added...

Krydos can cancel this for you.

For MySQL you can enable it yourself in Plesk (it's done by editing the database user, there's an option near the bottom for remote access). It's only postgres that needs an admin to do it.

The only difference in the two is the payment model, the actual hosting service is the same. As with all things around here, there's no timeline for when will be releasing a subscription version of Morty since we're all volunteers and don't know when it will be finished.

The prepay you put money in the account up front and the money is used as you go. The regular (subscription) Morty has a recurring charge to your paypal account at the end of each month to pay the bill instead of paying us up front and using the credit over time. This plan isn't available yet.

That's pretty much it. The more you use the more you pay. Right now, Morty is only offered as a prepaid plan. You add money to the account up front, and the cost of the services are deducted each month as you use it. The first 10k CPU and 100GB RAM each day are included in the base rate of $1/month, so if you never go above 10k CPU or 100GB RAM on any day during a month, your account will only cost $1 for that month. The overage rates above apply for usage in excess of those limits. If the account runs out of money, it moves itself back to Tommy (and if it's overusing, gets suspended for high load). Load is calculated the same way it is in Tommy and Johnny, sampled every 60 seconds and summed up over a 24 hour period. You can view your load here: https://heliohost.org/dashboard/load/

I see an internal server error for the scripts on your account, not a 503. The test.py works fine. What are you trying to execute? Also, keep in mind for Python that the script must have a shebang line, must use unix line endings and, at minimum, must be coded to emit a content type header in order for it to not throw an error. The errors in your logs are "End of output before headers", which suggests the code is either not coded to send headers, or is crashing before it can do so (though there's often other errors shown if that's the case...). Your files are also missing their shebang lines.

Invision manages its own robots.txt, and there doesn't appear to be an option to exclude a single forum without using the custom config option instead of the IPB recommended. I'd do that, but I'm not sure if custom rules replace the default ones or just be added to them. That said, Google can't index email support anyway because it cannot sign in, and just gets an access denied error if it tries to go in there. Preventing search indexing of that forum is the main reason it's hidden. Also, even if I set up custom robots rules in IPB, I'm not even sure the robots.txt even does anything in our environment since IPB puts it in /index/ instead of in the domain root: https://helionet.org/index/robots.txt

The task scheduler is jailed to your home folder by design for security reasons. You can't call binaries as a result. The typical workaround is to call the file via URL option instead.

Email received here: https://helionet.org/index/topic/63163-hh336493-cance-vps67/?do=getNewComment

It’s already set to be invisible to guests…only logged in users can see that forum.

Your account jenfull3 was already unsuspended. The website on that account gebu8f.com is working for me. If you're still seeing a suspended page, please clear your cache.

Your load is due to using Wordpress. This is probably the number one cause of load suspensions on the free plans here at HelioHost. Please see this: https://wiki.helionet.org/misc/wordpress If you're unable to fix the load (or don't want to worry about fixing the load), you can also switch to Morty instead to prevent your site from being suspended. Morty is not free, but has no load restrictions or activity requirements. It charges you a monthly fee starting at $1, and the price just increases when resources are overused instead of suspending you. If you want to do that, simply log into https://heliohost.org/dashboard/ and select the option to move your account. This was the load chart for your account. The period of no load between 2000 and 0900 is the time you were suspended. You can view your own load here: https://heliohost.org/dashboard/load/

Krydos can do this for you.