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Ice IT Support

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Everything posted by Ice IT Support

  1. Ice IT Support
    The ModeratorCP lists that account as inactive, and unless things are out of sync with WHM the renew script should work.
  2. Ice IT Support
    Some applications open and close multiple MySQL connections on one document. Reducing this to opening the connection once at the top of the document and closing it at the bottom of the document will help greatly. For example, in PHP: <?php $con1 = mysql_connect("localhost","user","password"); // MySQL query 1 mysql_close($con1); $con2 = mysql_connect("localhost","user","password"); // MySQL query 2 mysql_close($con2); $con3 = mysql_connect("localhost","user","password"); // MySQL query 3 mysql_close($con3); $con4 = mysql_connect("localhost","user","password"); // MySQL query 4 mysql_close($con4); ?> Should be <?php $con = mysql_connect("localhost","user","password"); // MySQL query 1 // MySQL query 2 // MySQL query 3 // MySQL query 4 mysql_close($con); ?>
  3. Ice IT Support
    Try deleting all .htaccess files from your site.
  4. Ice IT Support
    Your account was suspended for inactivity. To reactivate your account, please visit http://www.heliohost.org/home/support/scripts/renew. If you are still seeing the Account Suspended page after renewing your account, please clear your cache. -- Please spare a few minutes to take our brief survey: http://feedback.helionet.org/ Your participation in this survey is greatly appreciated.
  5. Ice IT Support
    How are you sending the email? Webmail, email client, PHP script, etc.?
  6. Ice IT Support
    Could you also include the .swf file please?
  7. Ice IT Support
    Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache. You may change your main domain using http://www.heliohost.org/home/support/scripts/domain
  8. Ice IT Support
    Your account was suspended for inactivity. To reactivate your account, please visit http://www.heliohost.org/home/support/scripts/renew. If you are still seeing the Account Suspended page after renewing your account, please clear your cache. -- Please spare a few minutes to take our brief survey: http://feedback.helionet.org/ Your participation in this survey is greatly appreciated.
  9. Ice IT Support
    A domain that is pointed to HelioHost's nameservers gives DNS zone control to HelioHost. However, the domain is not associated with an account util it is added through cPanel. So, the sequence would be as follows: Have Customer Service set nameservers to HelioHost's nameservers(I think you already did that). My understanding is the domain does not become active until you receive your receipt, which means the domain really isn't pointing anywhere yet. Once you receive your receipt add the domain through cPanel. The domain MUST be pointed to HelioHost's nameservers before it can be added through cPanel. Hope this helps!
  10. Ice IT Support
    I prefer Ubuntu with the GNOME desktop environment. I haven't explored the others much, though.
  11. Ice IT Support
    What forum software are you using? I should have asked this question earlier.
  12. Ice IT Support
    I am not sure if SFTP is supported, you can get SFTP information by logging into cPanel, going to FTP Accounts and selecting 'Configure FTP Client' for any account. It will give you the port numbers and hostname you need. Filenames are case-sensitive on Unix systems, be sure you have your image names typed letter-for-letter.
  13. Ice IT Support
    Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache. Also, your cPanel username is goncen.
  14. Ice IT Support
    You can use the sign-in form at the bottom of http://heliohost.org/home/ to access your cPanel. Moving your forum is as easy as uploading through FTP and making database backups and uploads through phpMyAdmin.
  15. Ice IT Support
    Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.
  16. Ice IT Support
    Create NS records with the following values: ns1.heliohost.org ns2.heliohost.org
  17. Ice IT Support
    Your site displays the suspended message, but the account is not listed as suspended in the database. This is an issue out of my control...
  18. Ice IT Support
    Yes, but you need to enable it through cPanel. http://wiki.helionet.org/MySQL_Databases#Connecting_Remotely
  19. Ice IT Support
    Thank you for letting us know. I am getting the error as well on all accounts, so it's not just you
  20. Ice IT Support
    Your account was suspended for causing high MySQL load. I have unsuspended your account, but please try to limit the MySQL load you put on our servers as it slows down MySQL for not only your site, but MySQL for all of the other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.
  21. Ice IT Support
    Your account was suspended for causing high MySQL load. I have unsuspended your account, but please try to limit the MySQL load you put on our servers as it slows down MySQL for not only your site, but MySQL for all of the other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.
  22. Ice IT Support
    Like anush said, the queuing helps to prevent high load on our servers. Yes, the queued message will go away after some time. Usually 24 hours after parking your domain in cPanel.
  23. Ice IT Support
    Yes you can delete your .htaccess files safely.
  24. Ice IT Support
    The account queued page is displayed on all new domains and subdomains, not just new accounts. It will eventually clear.
  25. Ice IT Support
    HelioHost does not force ads on your site. These will go away with the account queued page.
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