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Ice IT Support

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Everything posted by Ice IT Support

  1. There are a lot more accounts caught for malware, thanks to Krydos. He increased the malware protection on our servers which allows for accounts to get caught before we get a warning from HE (the datacenter). Based on wiki history, the terms have always been that way.
  2. I do not understand what you are asking, could you explain a bit more please?
  3. Are you using a server-side programming language for your site, such as PHP, Python, or Java, etc.? EDIT: A better question to ask is: why do you want this for your website? It (in my opinion) is pointless unless you have a form on your webpage. If it is the case of a form, browsers automatically implement this functionality.
  4. Do you mean, when you hit the back button, it gives you the "Page Has Expired" error?
  5. Your account has already been unsuspended. If you still see the suspended page, clear your cache. As Krydos said, you were warned before. This is your last chance to fix it. Please be sure to do so. And, if possible, I would recommend testing your site locally BEFORE uploading to HelioHost.
  6. There is no bandwidth limit, however other resources are still monitored. The most common cause of MySQL load is not closing connections properly or opening and closing more than one connection per script/page. For scripts that use MySQL, I recommend opening the connection at the top of the page, and closing it at the end. You only need one connection per page for MySQL.
  7. There is no way, since it would not be fair to make exceptions for some users and not for all. Setcronjob.com will work fine, many HelioHost users have successfully deployed it on their sites.
  8. We can't see passwords in plain text, so I reset your password and emailed the new one.
  9. You may delete your account using http://heliohost.org/home/support/scripts/delete
  10. I noticed this too, what's interesting is http://heliohost.grd.net.pl/monitor/ did not detect anything. Stevie is fully functioning at the time of this post.
  11. Your account has been manually unsuspended. If you still see the suspended page then you should try clearing your browsers cache. -- Please spare a few minutes to take our brief survey: http://feedback.heliohost.org/ Your participation in this survey is greatly appreciated.
  12. The account "benacho1" has been deleted, and the account "benacho' is listed as active. If you continue to have problems, please clear your cache.
  13. Your account has been manually unsuspended. If you still see the suspended page then you should try clearing your browsers cache. -- Please spare a few minutes to take our brief survey: http://feedback.heliohost.org/ Your participation in this survey is greatly appreciated.
  14. Users are limited to run two cron jobs per day. Also, cron jobs are deleted after they run if they have been set to run once. If you need more cron jobs than the two per day, I suggest using a service such as setcronjob.com
  15. You requested the suspension, stating your account was hacked: http://www.helionet.org/index/topic/13664-answered-website-hack-please-help/page__p__84082?do=findComment&comment=84082 Are you ready to patch up the security holes?
  16. Yes, Stevie has the newer version of Python (2.7), Johnny runs version 2.4. You will have to move to Stevie, I do not know when Johnny will be upgraded.
  17. You have two accounts on Stevie, benacho and benacho1. benacho1 is currenly inactive, benacho is active. Users are only allowed one account per server, which do you wish to keep and which would you like me to delete?
  18. Glad your problem got solved! Please spare a few minutes to take our brief survey: http://feedback.heliohost.org/ Your participation in this survey is greatly appreciated.
  19. HelioHost's configuration does not allow for the addition of domains that are not already controlled by the nameservers. This prevents the addition of domains not owned by HelioHost users. Understandably, some registrars want to verify their users are not moving their DNS to servers they do not own or control. An admin should be able to add the domain and override HelioHost's configuration for you.
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