Ice IT Support

If/when you purchase a dedicated IP, please create a new topic in Customer Service so we may assign it to your account.

Your account was suspended for the following reason: Malware. 2 file(s). PHP.Hide-2 FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

Looks like you are going to need a paid host, HelioHost won't be able to handle the traffic your site generates/will generate. I apologize for any inconvenience.

cPanel is working for me. Please clear your cache.

Your account was suspended for phishing. I'm sorry, I cannot unsuspend your account. I have no way to know if your story is true, and our admins don't have the time required to manually review every suspended account. Perhaps an admin is willing, but that is unlikely.

Your account was suspended for pornography. I don't know the procedure for this, please wait for another mod or admin who knows what to do.

This is your third suspension for causing high server load. I'm sorry, I cannot unsuspend your account.

This line (where the email is being sent): //while ($row = mysql_fetch_array ($result)) { Should be uncommented: while ($row = mysql_fetch_array ($result)) {

Please clear your cache.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.

That account is active. Please clear your cache.

That is due to your account being queued. I do not know why it is queued, please wait for an admin to respond to your topic in Suspended and Queued Accounts.

You account was suspended for sending too many emails. Please limit the number of emails you send to 50 per day. Your account has been unsuspended.

I'm sorry, I cannot unsuspend your account.

Try typing your username in all lowercase.

There seems to be no A record associated with this domain. No worries, your nameservers are set correctly. Another user seems to have the same issue (http://www.helionet.org/index/topic/14493-changing-domain-name-unchanged-2-weeks-so-far/). I wonder how many are experiencing this...

There seems to be no A record associated with this domain. No worries, your nameservers are set correctly. Another user seems to have the same issue (http://www.helionet.org/index/topic/14501-domain-issue/). I wonder how many are experiencing this...

That username and/or domain is not located on our system. Most likely it was deleted due to inactivity. Feel free to create a new account and restore any backup data you may have, because Heliohost does not keep any backups of your data once your account has been deleted. We apologize for the inconvenience, but we have to automatically delete inactive accounts to make room for users who are still active otherwise our servers would soon be overloaded. To prevent this from happening again in the future don't forget to log into your account at least once every 30 days.

I think GIT on HelioHost would be great! Unfortunately, it does not appear GIT and cPanel cooperate at the moment. Hopefully it will become a feature in future cPanel versions.

Your files must be inside public_html. Now you will have to wait for the brute-force to pass, or an admin to manually remove it for you.

I'm sorry, I cannot unsuspend your account. Please wait for an admin to review your account.

The RoR utilities in cPanel don't work on HelioHost. Go ahead and start over, following the instructions on our wiki (http://wiki.helionet.org/Deploying_a_Rails_application_on_HelioHost).

Please clear your cache.

Your account has been manually unsuspended. If you still see the suspended page then you should try clearing your browsers cache. -- Please spare a few minutes to take our brief survey: http://feedback.heliohost.org/ Your participation in this survey is greatly appreciated.

Your site caused over two hours of downtime on Johnny. I'm sorry, I cannot unsuspend your account.