Ice IT Support

You can't monitor your individual server load. If you feel you are causing high load, you can create a topic to ask an admin to check.

If you use another email server, the email limit does not apply. However, you can still be suspended for causing high server load. You should be fine.

There is a limit of 50 emails per day. I don't think enabling the lost password emails will cause problems, unless you have 50+ users forgetting their password each day Yes, HelioHost supports phpBB3.

Your account was suspended for causing high MySQL load. I have unsuspended your account, but please try to limit the MySQL load you put on our servers as it slows down MySQL for not only your site, but MySQL for all of the other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.

You were notified earlier of malware, and the issue apears to have been resolved. I don't think I am allowed to unsuspend the account. We need to wait for the admin who suspended your account to reply. http://www.helionet.org/index/topic/14049-solved-suspended-hoorkeet/

We need to wait for the admin who suspended your account to reply.

Your account was suspended for sending too many emails. Please limit your email use to 50 messages per day. Your account has been unsuspended.

Your account was suspended for: Please remove these files as soon as possible. If these files are not removed within 24 hours, your account will be re-suspended.

Your account was suspended for causing high MySQL load. I have unsuspended your account, but please try to limit the MySQL load you put on our servers as it slows down MySQL for not only your site, but MySQL for all of the other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.

Your account was suspended for causing high MySQL load. I have unsuspended your account, but please try to limit the MySQL load you put on our servers as it slows down MySQL for not only your site, but MySQL for all of the other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.

Your account was suspended for running 16 cron jobs in one day. Please limit your cron use to two per day. If you need more cron jobs, please use a service such as setcronjob.com. Your account has been unsuspended.

The reason is: We will have to wait for the admin who suspended you to respond to this.

A message has been sent to the email associated with your account. Please change this password as soon as possible.

When I open cPanel/pMa and reload my site immediately after that, I receive a 500 error. If I wait for about 5 minutes with no activity on cpanel/pMa and reload my site, I do not get a 500 error. Again, this is normal behavior due to process limits to reduce resource abuse.

Please post the following information: Your cPanel username Your main domain The server that you are on

This is due to a process limit on accounts, 500 errors are commonly caused after logging into cPanel, or having phpMyAdmin open.

Your account was suspended for: Please remove these files as soon as possible. If these files are not removed in 24 hours, your account will be re-suspended.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. This is your second suspension! A third suspension for this reason may be permanent. If you still see the suspended page, please clear your cache.

Your account was suspended for Please remove these files as soon as possible. If these files are not removed in 24 hours, your account will be re-suspended.

HelioHost does not offer SSH access to users, and it does not look like there are any git plugins for cPanel. I apologize, it does not look like this is currently possible.

Your account was suspended for: Please kindly delete these files or upload clean versions. Your account has been unsuspended.

Your account was suspended for running three cron jobs in one day. Please limit your cron use to two jobs per day. If you need more, I recommend using a free service such as setcronjob.com. I have unsuspended your account.

You can use http://HelioHost.org/home/support/scripts/domain to change your main domain. A parked domain will display the same data as your main domain unless redirects are set for it. EDIT: Oops! spikesp posted while I was typing. Great minds think alike

Cody's downtime is indeed caused by Johnny, and the forums are not on Stevie because of the load they generate. They were moved off Stevie to improve uptime on that server. We are investigating ways to improve performance for Cody and Johnny, a few possibilities have been narrowed down. As for switching from IPB, that certainly won't happen anytime soon. IPB is very integrated. I'm certain we will look into it once the more crucial projects are completed.

Your account was suspended for inactivity, because the last time you logged in was August 12th. To reactivate your account, please visit http://www.heliohost...t/scripts/renew. If you are still seeing the Account Suspended page after renewing your account, please clear your cache. -- Please spare a few minutes to take our brief survey: http://feedback.helionet.org/ Your participation in this survey is greatly appreciated.