Ice IT Support

This account has been suspended for violation of our one account per user policy which is clearly stated during the creation process of each and every account on Heliohost. A common misconception is that you need a separate account for each website that you want to host, but since Heliohost differs from most free hosts and even most paid hosting by offering unlimited addon domains, unlimited parked domains, and unlimited sub domains one can easily and conveniently host as many separate websites as they wish all from your one free hosting account. If multiple accounts were created to get around our disk space limit we strongly suggest using a free service such as dropbox to host your large images, videos, and downloads while continuing to host your website with us if you wish. If you understand that each user is only allowed to have one active account please let us know which account you would like to use and it can be unsuspended for you. Also let us know if you need backups of any of the data on the other accounts, and if there are any domains on the suspended accounts that you would like to host on your main account because we will need to remove them from the suspended account before you will be able to host them on your unsuspended account. For example: user1: unsuspend user2: backup user3: backup, idontreadrules.com user4: thoughticouldgetawaywithit.org

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.

We can't reset accounts to a "factory setting." The best method is to delete your account using http://heliohost.org/home/support/scripts/delete and re-create it.

Be sure you can access update.php from a web browser. Then copy the URL at setcronjob.com. You can set the time with the UI.

You can delete your account at http://www.heliohost.org/home/support/scripts/delete and then re-create it.

You can re-create them yourself. It won't hurt anything.

Please post the following information: Your cPanel username Your main domain The server that you are on

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The $12 fee for your IP address is a one time payment. You only have to pay it once. To the extent of my knowledge, there are no free certificate authories with the root cert already installed for obvious reasons. If everyone could get a free and accepted certificate, there would be no way to determine phising from legitimate sites. SSL does not cause high load.

There are no NS records set for antalya.afad.gov.tr. NS records are necessary for your domain to resolve properly. We recommend setting NS records to ns1.heliohost.org and ns2.heliohost.org.

You were suspended for running 7 cron jobs in one day. Users are limited to two jobs per day. If you need more cron, we suggest using free services such as setcronjob.com. Your account is unsuspended.

You were suspended for having multiple accounts. Users are limited to one. Let us know which account you would like to keep and if you need a backup of the others.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.

Your account was suspended for sending too many emails. Please limit emails sent to 50 per day. Your account is unsuspended.

Here are detailed instructions for setting nameservers on GoDaddy http://support.godaddy.com/help/article/664/setting-nameservers-for-your-domain-names If that doesn't help, please post your username, server, and the domain you are having issues with so we may further help you.

You were suspended for having multiple accounts: bryanye and chrisch. Users are only allowed one account. Please select the account you wish to keep.

Your two accounts are r4vs66wq and s6vtf3sw. I see one is on Stevie and the other on Johnny. If you want two accounts (one on each server), you must request permission in Customer Service with a reason for having multiple accounts.

Use a wildcard (the % symbol) instead of your IP address. That way you don't have to wrestle with finding your address or dynamic IPs.

Please clear your cache.

I'm sorry, I cannot unsuspend your account.

I'm sorry, this is your third suspension and I cannot unsuspend your account. Users are responsible for keeping backups of their own files.

If you are storing images/videos/multimedia, etc., I suggest using free services such as DropBox or YouTube. You can easily include/link to files on these services.

The account punjabda has been unsuspended.

Considering you have attempted to login numerous times, I would first wait for an administrator to check the status of brute force on your account. Try again once brute force is disabled.

After so many tries, it is possible your account is locked with brute-force protection. Please wait for an administrator to verify the status of brute-force on your account.