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Ice IT Support

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Everything posted by Ice IT Support

  1. Ice IT Support
    This account has been suspended for violation of our one account per user policy which is clearly stated during the creation process of each and every account on Heliohost. A common misconception is that you need a separate account for each website that you want to host, but since Heliohost differs from most free hosts and even most paid hosting by offering unlimited addon domains, unlimited parked domains, and unlimited sub domains one can easily and conveniently host as many separate websites as they wish all from your one free hosting account. If multiple accounts were created to get around our disk space limit we strongly suggest using a free service such as dropbox to host your large images, videos, and downloads while continuing to host your website with us if you wish. If you understand that each user is only allowed to have one active account please let us know which account you would like to use and it can be unsuspended for you. Also let us know if you need backups of any of the data on the other accounts, and if there are any domains on the suspended accounts that you would like to host on your main account because we will need to remove them from the suspended account before you will be able to host them on your unsuspended account. For example: user1: unsuspend user2: backup user3: backup, idontreadrules.com user4: thoughticouldgetawaywithit.org
  2. Ice IT Support
    Please clear your cache.
  3. Ice IT Support
    Your account was suspended for inactivity, because you haven't logged into your account in the last 30 days. To reactivate your account, please visit http://www.heliohost.org/home/support/scripts/renew. To prevent this from happening in the future please remember to visit http://heliohost.org/ to log into your account at least once every 30 days. If you are still seeing the Account Suspended page after renewing your account, please clear your cache.
  4. Ice IT Support
    The -D or -X options might be what you are looking for.
  5. Ice IT Support
    Looks like this needs an administrator's attention.
  6. Ice IT Support
    Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.
  7. Ice IT Support
    Topics merged. The session_start() command must come before your <html> tag.
  8. Ice IT Support
    Your account was suspended for running 3 cron jobs in one day. Users are limited to two cron jobs per day. If you need more cron, I suggest using a free service such as setcronjob.com. Your account has been unsuspended.
  9. Ice IT Support
    http://www.heliohost.org/home/support/scripts/delete
  10. Ice IT Support
    This support request is being escalated to our root admin.
  11. Ice IT Support
    The account lakbts has been unsuspended.
  12. Ice IT Support
    It's most likely the system got hung up somewhere while changing your domain. And administrator will be able to get this sorted out. You're not the only one.
  13. Ice IT Support
    It seems that driver is not installed on our system (see http://area51.heliohost.org/php/phpinfo.php).
  14. Ice IT Support
    No, you shouldn't use that one. That link won't update our database. http://stevie.heliohost.org:2082/frontend/x3/index.phpcp will.
  15. Ice IT Support
    This account has been suspended for violation of our one account per user policy which is clearly stated during the creation process of each and every account on Heliohost. A common misconception is that you need a separate account for each website that you want to host, but since Heliohost differs from most free hosts and even most paid hosting by offering unlimited addon domains, unlimited parked domains, and unlimited sub domains one can easily and conveniently host as many separate websites as they wish all from your one free hosting account. If multiple accounts were created to get around our disk space limit we strongly suggest using a free service such as dropbox to host your large images, videos, and downloads while continuing to host your website with us if you wish. If you understand that each user is only allowed to have one active account please let us know which account you would like to use and it can be unsuspended for you. Also let us know if you need backups of any of the data on the other accounts, and if there are any domains on the suspended accounts that you would like to host on your main account because we will need to remove them from the suspended account before you will be able to host them on your unsuspended account. For example: user1: unsuspend user2: backup user3: backup, idontreadrules.com user4: thoughticouldgetawaywithit.org
  16. Ice IT Support
    Looks like this needs an administrator's attention.
  17. Ice IT Support
    Looks like this needs an administrator's attention.
  18. Ice IT Support
    Looks like this needs an administrator's attention.
  19. Ice IT Support
    Looks like this needs an administrator's attention.
  20. Ice IT Support
    Stevie's email has been intermittent recently, and appears to be experiencing high load. That's the only reason I can think of at the moment. The best I can suggest is to wait a few minutes, and then try sending again.
  21. Ice IT Support
    Please post in Suspended and Queued Accounts.
  22. Ice IT Support
    You should be able to use the domain change script to revert the main domain back to your subdomain.
  23. Ice IT Support
    Which webmail are you using? Horde? Roundcube? Squirrelmail?
  24. Ice IT Support
    Oops! I must have been half asleep when I wrote that! The php command runs a PHP script in the terminal. So to create a zip backup of your site, we have to write a PHP script to do so, and then use php -q /home/username/path/to/your/script.php As the cron command. There are plenty of examples when googling how to zip a directory with PHP.
  25. Ice IT Support
    Please clear your cache.
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