KazVee

We have a guide here on how to set up a basic Flask app that you may find helpful: https://wiki.helionet.org/Flask

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups Have fun updating your website! ? Please let us know if we can help with anything else.

When requesting that a domain be added to your account, please make sure you give us the entire domain you want, including the .TLD (.com, .net, .helioho.st, heliohost.us, etc.) at the end. Since you already have a domain ending with "helioho.st" on your account, I took a guess that you would want this new domain to also end with "helioho.st", so I've added that to your account. If this is not what you intended, please let us know. Please note that it may take up to 2 hours for your new domain to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you have any issue with the backup you made yourself, you can download the backup I made here: https://heliohost.org/backup If you're not sure how to extract the backup files, we have some steps to follow on the Account Backups Wiki page I posted earlier.

Oh, sorry I thought you wanted the domain gone completely, not just the files for the domain. To wipe a domain folder back to the default fresh settings, we'd need to do an account reset. However the reset would be applied to your entire account, including your other addon domains, which would be removed during the reset, and we'd need to re-add them for you once you recreate your account. It's no problem for us to do this for you, but I just want to make sure you understand what's involved with a reset before we get that started for you.

That domain is your main domain, so we'd need to know what domain you want as your new main domain to make the change. You can either choose an entirely new main domain or one of your existing ones. Please let us know what you want as your new main domain and we can get that done for you. You can read more about what happens when main domains are changed here: https://wiki.helionet.org/Changing_Your_Main_Domain If you choose one of your existing domains to be your new main domain, we'd need to remove it as an addon domain (which will delete its Plesk folder and all the files inside it), and then you would need to recreate the site once it becomes your new main domain. Because there's the risk of data loss, we recommend you make an account backup before we make the above changes for you. If you're not sure how to backup your account, please follow the steps here: https://wiki.helionet.org/Account_Backups

Hello! It's great that you're enjoying the hosting! ? I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS. To configure your DNS, you can either: 1) Set NS records pointed to the HelioHost nameservers: `ns1.heliohost.org` and `ns2.heliohost.org`, or 2) Manually create DNS records: a) Add an A record (IPv4) pointing to your server's IPv4 address b) Add an AAAA record (IPv6) pointing to your server's IPv6 address To find the correct IPs, please go to: Login > Plesk > Websites & Domains > [domain name] > and check at the bottom of the page. If after a full 2 hours your new domain doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Please let us know if we can help with anything else. Enjoy the rest of your day!

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

Yes, toggling the 'Application Mode' between 'production' to 'development' requires an Apache restart for the new setting to take effect, and Apache restarts every 2 hours. We'll add this detail about the timeframe to the Wiki page, so it's a bit more clear. (We mention the timeframe to wait in the Ruby on Rails page, so it'll be quick enough to put it in the Node pages, too.) We recommend keeping this setting in 'development' mode until your application has been successfully deployed without any issues/errors.

In the meantime, could you please change the environment to 'development' using the steps provided on our Wiki here and let us know what the error message says after you've done that? The error message should offer more details about what's happening after you've switched to dev mode.

If something didn't work as you expected, please do feel free to let us know some details about the issue and what you were trying to do, and we'll be happy to try to troubleshoot and try to resolve any tech problems you may be having with the VPS. In the meantime, I've escalated this thread for the attention of Krydos who handles VPS requests.

You're very welcome! ?

I've added those domains to your account for you. Please note that it may take up to 2 hours for the domain changes to take effect, and they will not work until you set up your DNS. To configure your DNS, you can either: 1) Set NS records pointed to the HelioHost nameservers: `ns1.heliohost.org` and `ns2.heliohost.org`, or 2) Manually create DNS records: a) Add an A record (IPv4) pointing to your server's IPv4 address b) Add an AAAA record (IPv6) pointing to your server's IPv6 address To find the correct IPs, please go to: Login > Plesk > Websites & Domains > [domain name] > and check at the bottom of the page. If after a full 2 hours your new domains don't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

I've added those back on to your account, please note that it may take up to 2 hours for them to fully work. If after a full 2 hours they don't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

I've added that domain to your account for you. Please note that it may take up to 2 hours for your new domain to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

When I check your VPS account I see 2GB memory but I've escalated this request for the attention of Krydos since he has more access to check the billing and VPS config to doublecheck that everything is in order for you.

All HelioHost staff are volunteers who help our in their free time. We all have full time jobs and lives outside of this project. We run this organization in our free time, and if we don't have very much free time things don't get done very quickly. Bumping request threads as you have done above makes you seem rude and impatient. Would you rush to give up your free time to help someone who was being rude and impatient and who has already been caught breaking the rules on 1) having multiple accounts and 2) using pirated software? Most for-profit hosting companies have a staff of full time employees who sit around providing support and working 40 hours a week. It's very rare for any of our volunteers to work more than an hour or so each day. None of our volunteers are required to log a certain number of hours and may come and go as they please. If we aren't having fun volunteering, providing support, chatting with the community, and developing new features then we take a break and do things that are more fun for us. This is why we don't have SLAs or ETAs for new features or repairs, and this is why things move a little slower than a for-profit company that you might be used to dealing with. You can read more about who we do not have ETAs here: https://wiki.helionet.org/ETA Since you have raised another duplicate thread in for the same unsuspension request, it will be dealt with here: https://helionet.org/index/topic/63744-i-want-to-return-the-hosting-because-i-dont-know-how-to-log-in-to-it/ While you wait for our root admins to consider unsuspending your account, please go and re-read our Terms of Service here so you are familiar with what is permitted on our service: https://wiki.helionet.org/Terms Since you have already broken the rules twice, I would recommend you also make sure you review our Three-Strike Policy: https://wiki.helionet.org/Suspension_Policy#Three-Strike_Policy

Duplicate account issue resolved here: https://helionet.org/index/topic/63694-solved-my-account-is-closed-by-mistake/ Marking this thread [Solved]

This support request is being escalated to our root admins.

The very first line of our Terms of Service says "Each person is allowed to have one account on Tommy or Johnny unless permitted in writing by an administrator of HelioHost." Your account was suspended because our Multiple Account Detection system believes you have multiple accounts. Is florencedev the account you wish to keep?

This is a duplicate request, responses will be provided in the other thread here: https://helionet.org/index/topic/63736-recovery-of-my-account/

Have you tried clearing your browser cache? I just checked your site now and it loads for me: .

This support request is being escalated to our root admins so they can verify the transaction ID and then add the storage to your account.

You're very welcome! ?