Krydos

Yes. No. Some spiky and higher load than Stevie are to be expected due to java/jsp, ror, and asp.net, but it shouldn't be this bad. It's highly unlikely that Johnny will crash like that again. There have been discussions among the admins about a hardware upgrade for Johnny. There is no set date yet for the installation, but a news post will surely be made once there is. You can be assured that continuous and ongoing efforts are being made to improve the stability of Johnny.

The last suspension on your account was caused by inactivity and it was suspended on Tue Oct 9 00:17:30 PDT 2012. It was not caused by high load or usage or sql queries or anything like that. It was caused by not logging into your account at http://heliohost.org/ often enough. In fact there are literally hundreds of accounts that have caused more load than yours today and none of them are suspended either. You've used such a small amount of CPU time today that it doesn't even register as a hundredth of a percent, ie: 0.00% If your account does get suspended for inactivity the first thing to try is typing your username into this tool http://www.heliohost.org/home/support/scripts/renew to reactivate your account yourself. Very rarely this tool won't work for reasons of high load or network connections or something, in which case you have to post on the forums and we can manually unsuspend your account. The best option is to log in often enough to prevent the inactivity suspension from happening in the first place and you will have no problems.

Thank you for bringing this to our attention. There was a small misconfiguration on Johnny MySQL that prevented privilege changes from being saved properly. It has been fixed. I tested your issue by installing wordpress through softaculous and it installed successfully. I also tested changing user privileges through cPanel and they worked as expected too. Let us know if you're still having any issues.

Try logging into your account with your old password now once. If that doesn't work try resetting your password using the "reset password" button here http://johnny.heliohost.org:2082/ If neither of those options let us know and we can try resetting it manually.

Glad your problem got solved! Please spare a few minutes to take our brief survey: http://feedback.heliohost.org/ Your participation in this survey is greatly appreciated.

The directory doesn't matter. You can even create the directory yourself or whatever before you create the addon domain, but the subdomain will cause an error if you try to create an addon domain when the subdomain that it is using already exists.

No problem. When you tried the second and third time did you first delete the subdomain or try to create the addon domain using a different subdomain?

No accounts have been suspended for inactivity since Johnny started having issues, nor since Johnny has come back online.

I couldn't find any traces of a partially added domain so I tried adding the addon domain for you so I could see the error message for myself. This is how cPanel responded:

Your account was suspended for inactivity, because the last time you logged in was September 8th. To reactivate your account, please visit http://www.heliohost...t/scripts/renew. If you are still seeing the Account Suspended page after renewing your account, please clear your cache. -- Please spare a few minutes to take our brief survey: http://feedback.helionet.org/ Your participation in this survey is greatly appreciated.

No, there isn't. I copy/pasted your code exactly changing the email addresses to match the account I was testing it on and it worked just fine.

That wasn't actually the problem, but good guess. Moodle Software not found.....Needs Update Fetching Latest File......Saved the Latest File Mirror : s2.softaculous.com Unzipping the files......Unzipped Successfully Deleting previous files......Done Let us know if it still isn't working for you.

Queued means that the account hasn't been created yet. Since Johnny was down for over a week it didn't create any of the queued accounts while it was down. You will get another email once your account has been created, and you can also check on the status of your account by typing your username into this tool http://www.heliohost.../scripts/status

I'm guessing this is you? 2012-10-21 10:41:12 1TPzWk-0004Nh-EZ ** c****a@v******d.com.br: Unrouteable address The problem is that the way you have it set up when you send an email to your own domain the server tries to send that email to itself, but then that email address hasn't been created through cPanel so it just gives an error and nothing gets sent.

Since Johnny is back online users can once again create their own backups with this link: http://johnny.helioh...ckup/index.html

Since Johnny is back online users can once again create their own backups with this link: http://johnny.heliohost.org:2082/frontend/x3/backup/index.html

Glad your problem got solved! Please spare a few minutes to take our brief survey: http://feedback.heliohost.org/ Your participation in this survey is greatly appreciated.

Alright, it looks like all of the issues listed above should now be fixed on Johnny. As always let us know if you're still experiencing any of the problems that you have posted here.

The parked domain amirbakhtiary.info has been successfully created for you.

It was marked as solved because it isn't something you need an administrator for. We have roughly 20,000 accounts and 7 admins (only a few of are actually active at any given day), so it's kind of ridiculous for all 20,000 accounts to expect an admin to do things for them that they can easily do themselves. For future reference -- or for anyone who manages to search and find this thread -- you can delete your own folders using http://stevie.heliohost.org:2082/frontend/x3/filemanager/index.html?showhidden=1&dir=/public_html or FTP or webdisk, etc.

Your files have been sent to you, and your Johnny account has been manually deleted. Feel free to create your Stevie account. Before you can create your Stevie account the records of your Johnny account have to be deleted. This includes the MX records that are currently sending your emails to GoogleApps. Once your Stevie account is created it will once again have the default MX record of Heliohost email, and you will need to reenter your GoogleAppsMX records using this link http://stevie.heliohost.org:2082/frontend/x3/mail/mx.html You have two options Create your Stevie account using the email domain that you are creating. I will probably work just fine, and as long as you set up the MX records correctly and quickly enough (probably within a few days) you shouldn't lose any emails. Create your Stevie account using some other email address, and then change your contact email http://stevie.heliohost.org:2082/frontend/x3/contact/index.html once everything is set up correctly and online. Options 2 is the safe route. Yes, since you have custom MX records your email continued to work because our authoritative nameservers for your domain weren't affected by the downtime on Johnny. Had you not been using GoogleApps for your email then you would have also lost your emails while Johnny was offline.

Your files have been sent to you, and your Johnny account has been deleted. Feel free to create your Stevie account.

Your files have been sent to you.

Your files have been sent to you, and your Johnny account has been manually deleted. Feel free to create your Stevie account now. All news regarding Johnny will be posted in the news forum http://www.helionet....x/forum/1-news/ tweeted from our official twitter account http://twitter.com/heliohost and posted on our homepage http://www.heliohost.org/home/

Try adding your parked domain now.