Krydos

During the DDoS in early December we moved your account to an alternate IP, 64.62.151.106, to help keep your website online since the main IP, 65.19.141.77, was being targeted. Since the DDoS ended a while back the easiest way to fix this is by moving your account back to the main IP which has a valid PTR record. The alternate IP cannot have a PTR record because for mail the A record and the PTR record have to point at each other and nothing else. So tommy2.heliohost.org <==> 65.19.141.77. If I made a PTR record for 64.62.151.106 pointed at tommy2.heliohost.org it wouldn't work because the A record for tommy2.heliohost.org is not set to 64.62.151.106. Anyways, in order to send emails you probably need SPF, DKIM, and maybe even DMARC. If you use an external DNS provider you will have to set those up yourself, but if you're using our nameservers for the domain we can set them up for you. Just let us know the domain you're trying to send emails from. Also I noticed your account has a ton of domains and a lot of them are disabled. Do you want me to delete any of them to reduce the clutter? As we mentioned in this news post Tommy's uptime is suffering because there are too many domains on the server, so we're asking everyone to do their part to help keep the uptime high by letting us know domains they don't need so we can remove them.

The problem is rockcavera.tk was an alias domain, so it transferred to Plesk as an alias domain. However, on Plesk alias domains cannot have subdomains like they can on cPanel. To solve your issue I deleted rockcavera.tk and re-added it as a normal domain (not an alias) and then created the missing subdomain for you.

Removed. Thanks for helping us keep Tommy's uptime as high as possible.

The domain kumarayush.nom.za has been added to your account. Since you're using Cloudflare make sure you create an A record pointed at 65.19.141.77 and an AAAA record pointed at 2001:470:1:1ee::2002.

Account ownership was verified here

YOUR VPS HAS BEEN REBUILT. PLEASE NOTE THAT WE ONLY OFFER ONE FREE REBUILD PER MONTH, SO IF YOU NEED ANOTHER REBUILD YOU'LL HAVE TO WAIT UNTIL NEXT MONTH FOR IT TO BE FREE AGAIN.

Added, but your domain won't work until you fix your DNS settings. You can do 1 of the following options: Use our nameservers which are ns1.heliohost.org and ns2.heliohost.org Use any external DNS provider, Cloudflare is a popular free option, and create an A record pointed to 65.19.141.67 and an AAAA record pointed at 2001:470:1:1ee::2009

The domain itdo.heliohost.us has been added to your account.

What do you mean by reset? It looks like your subdomain is working and you installed Wordpress: If you want to install something else you can delete Wordpress yourself.

A password reset link has been emailed to you.

The domain has been added. Once you make the one-time $5 donation at https://heliohost.org/donate/ let us know the transaction ID and we can add the additional 1000 MB storage.

Remote access enabled.

Correct, inbound port 5000 is not open, nor do we allow inbound ports like this on shared hosting -- Johnny, Ricky, Tommy, Lily, and Morty plans. You are able to run this sort of script on our VPS plans however, where you get root SSH access, control over the firewall including all inbound and outbound ports, and you have the whole server to yourself. You can see the VPS plans at https://heliohost.org/vps/

The domain ayush.pp.ua has been added to your account as an additional domain.

The problem is you renamed your .htaccess file to htaccess.txt. I renamed it back and commented out the 2 Options lines and it seems to be working. https://peace2u.heliohost.org/ https://peace2u.heliohost.org/world-peace/history-4peace https://peace2u.heliohost.org/world-peace/human-reasoning-4peace

You have been emailed an invite to recreate your account.

Yours and two other accounts were affected by a bug that caused them to not unarchive correctly. The bug has been fixed, and I restored your account and it appears to be working correctly now. I emailed you a password reset link in case you need it. You can ignore the invitation to create a new account. Since I got your account working again, I deleted that invite so if you try to use it it will say it's invalid. The server that you're on currently, Tommy, must be logged in to every 30 days to keep your account active, but we've had a lot of people like you express interest in a server where you don't have to login all the time to keep your account active. We're going to be building a new server named Morty next where donors won't have to remember to login. There won't be any free accounts on Morty at all so that will help keep it from getting overcrowded. Keep an eye on the news and we'll make an announcement when Morty is available.

No, we use CSF. The PHP function system() is disabled because it is a security vulnerability.

Oh good lord, unarchiving seems to have some serious issues right now. I tested it quite a bit, but it completely botched this account when it was restored. I'm going to disable archiving on both servers until I can test this some more. I just sent you an invite to create a new account since the unarchive messed your account up so badly. You'll be able to create a new password. Sorry about that.

There is only one account. The account phradham was on Johnny and was hacked so instead of transferring a hacked account we just deleted it and sent an invite for a new account on Tommy. They used that invite to create the account dhammadh. The only backup you're going to be able to get is the one from 2021-07-20 which you can download from https://heliohost.org/backup/ Like I said above your account was hacked after this backup was made, and your contents was replaced with a phishing site. Our policy on hacked accounts is we suspend them with no backup, and give you an invite for a new account. The reason we can't backup hacked accounts is because they might contain stolen information, such as credit card numbers and passwords, so it would be illegal for us to give you that stolen information. The backup contains a database called phradham_wp35 which is 132 KB. It also contains public_html which is 82 MB. Let us know if you need instructions on how to extract the data you need, or if you need help restoring it to your new account.

I tested the password being restored correctly after being archived and then unarchived, but I guess I can test it again.

The username flradio is your Plesk username too. I already emailed you a password reset link, and you replied on Discord saying you got it so I'm going to assume this is solved. Let us know if you still can't login or if you need help with anything else.

Since your forum email address and your hosting account email address don't match I sent you an email to the hosting account address to confirm you want to wipe your account and start over. Make sure you have a backup of anything you may need from the account because data will be irrecoverable once deleted. Once you reply to the email I'll wipe the account and send you an invite to recreate it.

What does the error log say? The most common reason for 500 errors after being transferred is having Options in .htaccess. Just remove or comment out those lines if that's the issue.

The A record for seihoeng.com has been fixed. Try issuing an SSL certificate with Sun Dark's instructions now. Let us know if you're still having issues.