Krydos

It looks like you already figured it out on your own, but typing your username into this link http://www.heliohost.org/home/support/scripts/renew will cancel a deletion request unless the deletion has already taken place in which case there is no way to recover the deleted data.

Suspended.

Have you tried going to domain.com:2096 ?

Try creating your account now. Let us know if you're still having any issues.

If you use port 2096 it forces https. Is this what you are talking about?

Trashing them actually just moves them to the folder called .trash, but I permanently deleted the backup that was in the trash that was still causing you issues still. Thank you for taking care of this. Your account is showing up as clean now.

You can change your main domain yourself using this tool http://www.heliohost.org/home/support/scripts/domain Or you can park your own domain using this link http://stevie.heliohost.org:2082/frontend/x3/park/index.html

Proxies often times involve caching too. If clearing the browser cache doesn't help it might be your schools network is caching the queued page which would also explain why typing index.htm works because you didn't type that yesterday and it didn't get cached. If you have access to the proxy server/software clear it's cache too, but if you don't have that kind of access all you can do is wait.

This still hasn't fully been taken care of. Don't forget to remove any backup files containing the malware or remove the malware files from your backups.

Your account has been manually unsuspended. If you still see the suspended page then you should try clearing your browsers cache.

Your account was resuspended for failure to take care of the malware problem during your allotted 24 hour period. The offending files have been deleted, and your account has been manually unsuspended. If you still see the suspended page then you should try clearing your browsers cache.

Please post the following information: Your cPanel username Your main domain The server that you are on

Your main domain has been changed. The reason you were having trouble changing it yourself was because there were remnants of your old account still in the system.

Your account was suspended for inactivity, because the last time you logged in was October 10th. To reactivate your account, please visit http://www.heliohost.org/home/support/scripts/renew. If you are still seeing the Account Suspended page after renewing your account, please clear your cache.

Please clear your cache.

Your account was suspended for inactivity, because the last time you logged in was November 11th. To reactivate your account, please visit http://www.heliohost.org/home/support/scripts/renew. If you are still seeing the Account Suspended page after renewing your account, please clear your cache.

Well, it's certainly something to try because nobody else (myself included) has any other ideas. Furthermore, if you have a backup from before this 403 error started uploading the working older version might fix it.

There is no account by the username 'bellorum', but I did find an account with that domain. Try adding your parked domain now. Let us know if you're still unable to add parked domains.

Try creating your addon domain now. Heliohost offers unlimited addon domains on all accounts, but there was a batch of accounts created near the end of last month that ended up with 0 max addon domains. All new accounts are being created with the proper settings on both servers now though.

If you want to try resetting your account you can do so by using this tool to delete your account http://www.heliohost.org/home/support/scripts/delete then once it is deleted you can sign up to create a new account http://www.heliohost.org/home/signup and restore your backup data.

We do actually accept donations. There is a donate button on the homepage that links to the admin@heliohost.org PayPal account (the same one that we accept dedicated IP payments), and people do donate money every once in a while.

Thanks for taking care of this. Your account is showing up as clean now.

Dedicated IP granted.

What domain are you trying to register? Which server are you trying to create your account on? Can you try signing up again? Let us know if it still doesn't work.

This still hasn't been been taken care of. Yes, you can have more than 24 hours to fix it though since the server was offline for some time. Here's a hint: /home1/mcompton/public_html/wp-content/themes/typebased/cache/external_068838bae2735bfd11e6c2d80c5cfedc.php /home1/mcompton/public_html/wp-content/themes/typebased/cache/external_bc9cde94cc2cfbcbda476399d2980266.php Please get that cleaned up soon.