Krydos

Your account was resuspended for failure to take care of the malware problem during your allotted 24 hour period. The offending files have been deleted, and your account has been manually unsuspended. If you still see the suspended page then you should try clearing your browsers cache.

Please post the following information: Your cPanel username Your main domain The server that you are on

Your main domain has been changed. The reason you were having trouble changing it yourself was because there were remnants of your old account still in the system.

Your account was suspended for inactivity, because the last time you logged in was October 10th. To reactivate your account, please visit http://www.heliohost.org/home/support/scripts/renew. If you are still seeing the Account Suspended page after renewing your account, please clear your cache.

Please clear your cache.

Your account was suspended for inactivity, because the last time you logged in was November 11th. To reactivate your account, please visit http://www.heliohost.org/home/support/scripts/renew. If you are still seeing the Account Suspended page after renewing your account, please clear your cache.

Well, it's certainly something to try because nobody else (myself included) has any other ideas. Furthermore, if you have a backup from before this 403 error started uploading the working older version might fix it.

There is no account by the username 'bellorum', but I did find an account with that domain. Try adding your parked domain now. Let us know if you're still unable to add parked domains.

Try creating your addon domain now. Heliohost offers unlimited addon domains on all accounts, but there was a batch of accounts created near the end of last month that ended up with 0 max addon domains. All new accounts are being created with the proper settings on both servers now though.

If you want to try resetting your account you can do so by using this tool to delete your account http://www.heliohost.org/home/support/scripts/delete then once it is deleted you can sign up to create a new account http://www.heliohost.org/home/signup and restore your backup data.

We do actually accept donations. There is a donate button on the homepage that links to the admin@heliohost.org PayPal account (the same one that we accept dedicated IP payments), and people do donate money every once in a while.

Thanks for taking care of this. Your account is showing up as clean now.

Dedicated IP granted.

What domain are you trying to register? Which server are you trying to create your account on? Can you try signing up again? Let us know if it still doesn't work.

This still hasn't been been taken care of. Yes, you can have more than 24 hours to fix it though since the server was offline for some time. Here's a hint: /home1/mcompton/public_html/wp-content/themes/typebased/cache/external_068838bae2735bfd11e6c2d80c5cfedc.php /home1/mcompton/public_html/wp-content/themes/typebased/cache/external_bc9cde94cc2cfbcbda476399d2980266.php Please get that cleaned up soon.

Your account was resuspended for failure to take care of the malware problem during your allotted 24 hour period. The offending files have been deleted, and your account has been manually unsuspended.

Your account was suspended due to inactivity. To prevent this from happening again make sure you log into your account at http://heliohost.org/ at least once every 30 days. It looks like the reactivation tool didn't work properly for you due to the DNS issues a few days ago, and that's why you needed a staff member to help get your account reactivated, but normally you can reactivate your own account using this link http://www.heliohost.org/home/support/scripts/renew

I also wanted to add that one of the problems with paid hosting is that they are forever hassling you at every step trying to confuse you or force you to upgrade to some more expensive plan so they can make more money from you. We have a different philosophy at Heliohost. We aren't some big corporation trying to suck you dry of all your hard earned cash; we are just a small non-profit operated by volunteers and the community providing free hosting to anyone who wants it. The only thing we charge extra for is dedicated IPs because we get charged to provide them. If we could give away free IP addresses we would, but unfortunately IPV4 is horribly inadequate for how big the Internet has gotten, and IPV6 isn't standardized enough yet.

The last winner of our website competition received double storage space as part of his prize package. His account is still active and still has 1GB of total disk usage available, and he's still active on the forums from time to time.

Fixed.

In the past week your account has attempted to send well over 5000 emails.

You can check/edit your MX records with this link http://stevie.heliohost.org:2082/frontend/x3/mail/mx.html As far as the 403 errors, I don't think it has anything to do with the server. Like everyone has already told you it's a permission/access issue. Have you made any changes to your site recently?

Your domain is working now. For future reference the queued page can show for up to 24 hours each time you add a new domain.

35 minutes...

It looks like it's working now.