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Everything posted by Krydos
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[Solved] Abilitare accesso remoto al database
Krydos replied to atarantino75's topic in Escalated Requests
Maybe I forgot to restart PostgreSQL. Can you login now? -
We've updated our privacy policy and made it a little easier to find because there is now a link to it on the footer of every page on heliohost.org. Here is the direct link. https://heliohost.org/privacy/
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[Solved] Abilitare accesso remoto al database
Krydos replied to atarantino75's topic in Escalated Requests
Remote access enabled. -
You've been emailed a password reset link.
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[Solved] Abilitare accesso remoto al database
Krydos replied to atarantino75's topic in Escalated Requests
What is the username that you want to have remote access? -
If you have an account on Johnny or Tommy you can now monitor your own load through the dashboard. https://heliohost.org/dashboard/load/ We recommend staying under 100 GB per day and 10k CPU per day to avoid being suspended. We will be releasing a new server soon named Morty that won't have high load suspensions, and will allow you to pay more for your high load rather than being suspended. Let us know if you have any questions, have any issues with the new load page, or need help reducing your load.
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Your subscription has been canceled and you won't be billed again. Thank you for using our VPS service.
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[Inactive] how to add FTP user? and with limited directory access?
Krydos replied to clueless's topic in Escalated Requests
Most people have forum accounts that match their hosting account. -
[Inactive] how to add FTP user? and with limited directory access?
Krydos replied to clueless's topic in Escalated Requests
What is your username? Is your username lemmy728? Go to https://heliohost.org/password/ and submit a password for your new SFTP account. It will need to have the forum lemmy728_example. We will also need the directory that you want to new SFTP account to be limited to. -
A password reset link has been emailed to you.
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It was blocked for failed IMAP logins. Always confusing when people ask for support in multiple ways.
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[Solved] Request to install postgis extension to postgres database
Krydos replied to terrybro66's topic in Escalated Requests
Postgis installed, and remote access enabled. -
Your subscription has been canceled and you won't be billed again. Thank your for using our VPS service.
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[Solved] Add a Django + python3 domain.
Krydos replied to scientistgray's topic in Escalated Requests
The rest of those modules have been installed. You can see the currently installed modules and their versions with this link https://krydos2.heliohost.org/pyinfo/info3.10.py The domain has been added as well. You can follow this guide to install Django on that domain -
[Solved] Add a Django + python3 domain.
Krydos replied to scientistgray's topic in Escalated Requests
Django on Johnny is already 4.1.5 and we're not going to downgrade it because that is pretty much guaranteed to break other people who are using Django's websites. -
[Solved] DISCONNECT ADDON DOMAIN
Krydos replied to mauriciohincapiediaz's topic in Escalated Requests
To give you an idea of the load your site is causing: The highest bandwidth account transferred 106280 MB of data, used 124 GB of memory, and 6162 CPU over the last 30 days. Your account had 611 MB of bandwidth, used 212 GB of memory, and 32474 CPU over just a couple days. This is pretty standard performance for Wordpress. It's not fair for you to hog all the resources on the server and slow everyone else's site down with your extremely bloated software. If you want to continue using Wordpress we recommend getting a VPS which start at $4 per month so your load will be isolated and won't affect anyone else. -
[Solved] DISCONNECT ADDON DOMAIN
Krydos replied to mauriciohincapiediaz's topic in Escalated Requests
The domain has been removed from your account. Depending on your DNS settings the records can continue to be cached for hours or days after you change them. One of the most common TTL for A records is 14400 which means it can remain cached for 4 hours. -
Delete a HelioHost account I had, but neglected.
Krydos replied to scientistgray's topic in Customer Service
Deleted. -
[Answered] How old do you have to be to use heliohost?
Krydos replied to doctorCedar's topic in Questions
Let the user's parent or guardian know that they are using our service, and then the parent or guardian can contact us to let us know that they don't want their child using our services. Obviously we'll need some sort of proof otherwise anyone could just get any random account suspended by accusing them of being underage. -
The domain has been added, but in order to actually host it with us you must do 1 of the following 2 options. Use our nameservers by logging in to your registrar and setting your NS records to ns1.heliohost.org and ns2.heliohost.org Use any external DNS that you want, Cloudflare is a popular free option, and create an A record with the value 65.19.141.67 and an AAAA record with the value 2001:470:1:1ee::2009
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[Answered] How old do you have to be to use heliohost?
Krydos replied to doctorCedar's topic in Questions
We're based in the US so the main law that affects the answer to this question is the Children's Online Privacy Protection Rule (COPPA) https://www.ftc.gov/legal-library/browse/rules/childrens-online-privacy-protection-rule-coppa so if you're under 13 and we find out what your age is somehow we would need to get your parent or guardian's permission to collect private information, such as an email address, from you. If you don't live in the US there may be other laws from your country, state, or city that may affect the age requirement as well.