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Everything posted by Krydos
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I have no idea what "Bjir" is supposed to mean. Did you need help with something?
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According to google translate you said: I'm trying to access the Retro Verze website, but I'm redirected to this Heliohost website. I don't have an account there. Please help me. Which website are you trying to access?
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It looks like the error is generated by your code, not Apache or Nginx or WSGI, so it doesn't get logged to any system file. You could edit your code to log to a file, or display a more useful error to the browser.
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[Solved] Add domain + Install Python libraries
Krydos replied to dramadan's topic in Escalated Requests
Installed. You can see the current list of installed modules and their versions for Tommy's Python 3.12 at https://krydos1.heliohost.org/pyinfo/info3.12.py -
@wolstech I don't see a Johnny, Tommy, or Morty account associated with this email address, but it seems like VPS120 is what we're talking about. @kbp2025 We can certainly help you set up a reverse proxy, but I'm not going to waste my time on a VPS that is powered off for not paying. Your payment was supposed to go through on 2025-10-15, but failed twice so far. We emailed you about it 27 hours ago, but it doesn't look like you have set up a new subscription yet.
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I canceled your old subscription so it won't accidentally bill again, and linked your new subscription to your VPS. I also noticed that you randomly received a review invitation link on 2025-07-21. We would be really happy if you could click the link in the email to give us a 5 star review. It will only take you a couple minutes to write a sentence or two about your support request today, and it goes a long way to help us out. We recommend using the link that was emailed to you because 5 star reviews that don’t click the email link pretty much all get deleted. Our volunteers don't get paid in money because we are a non-profit, but our volunteers do get paid in smiles whenever someone lets us know they appreciate our work by giving a 5 star review. Thanks!
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[Inactive] Sub-domain and not as a new domain
Krydos replied to mindverge's topic in Escalated Requests
It looks like your account already has email.mindverge.in. Do you want mail.mindverge.in in addition to email.mindverge.in, or just mail.mindverge.in and remove email.mindverge.in? -
Correct, Django uses server side caching, so changes to your code could take up to 2 hours to show up. You can read more about it here https://wiki.helionet.org/Django_on_HelioHost#WSGI_Uses_Server_Side_Caching If you'd like to have WSGI restart access enabled it can be, but like it says in that link your minimum monthly bill will go from $1.00 to $1.91 or so. Depending on the load it could be even higher than $1.91. If you'd like to have WSGI restart access enabled just let us know.
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Here you go https://heliohost.org/vps/pay/?code=4KIVlsrTFsbTphcF
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[HH#814146] Re: Possible Terms of Service violation detected
Krydos replied to HelioHost's topic in Email Support
Thanks for letting us know that you only have one account. The pending suspension has been canceled. -
Thank you for abiding by our terms of service.
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Your rebuild has been started and you'll get an email in a bit when it finishes. Your next free rebuild will be available on 2025-11-19.
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Is there a directory called djangotest inside the cartracker directory?
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Check out these two lines > RewriteRule ^(cartracker/dispatch\.wsgi/.*)$ - [L] > RewriteRule ^(.*)$ djangotest/djangotest/dispatch.wsgi/$1 [QSA,PT,L] In the first line it seems like your directory is cartracker, and in the second line it says your directory is djangotest. Which one is it? Usually I recommend people who aren't very familiar with Django yet just follow the guide at https://wiki.helionet.org/Django_on_HelioHost exactly without changing anything such as the directory name. Then if you can get that working successfully you can start making small changes and testing frequently. If you make a small change and it stops working you know where the problem is. If you start with a project that doesn't even work with massive changes from the guide that is known to work, then it's hard to even narrow down where the issue is.
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[HH#831457] Re: Possible Terms of Service violation detected
Krydos replied to HelioHost's topic in Email Support
See https://helionet.org/index/topic/66019-hh286323-re-possible-terms-of-service-violation-detected/ -
[HH#654098] Re: Possible Terms of Service violation detected
Krydos replied to HelioHost's topic in Email Support
Your account has been unsuspended. Thanks for letting us know the situation. -
[HH#286323] Re: Possible Terms of Service violation detected
Krydos replied to HelioHost's topic in Email Support
Your account has been unsuspended. Thanks for getting back to us. -
morty [Solved] Install MS SQL Server extension for PHP
Krydos replied to Ookma-Kyi's topic in Escalated Requests
Which MS SQL database are you planning on connecting to? -
It looks like that domain expired on 2025-09-12. Have you logged in to register.it and renewed it?
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It looks like you have 4 NS records for ai-anon.com and 2 of them are invalid. Please leave the NS records ns1.heliohost.org and ns2.heliohost.org and delete the other two.
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If when signing up for the second Morty account you get an error message saying your email address is already in use, just let us know another email address and we can send the invite to that one instead.
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Remote access enabled. host=65.19.154.90 port=5432 user=nicolasnoronhas_control dbname=nicolasnoronhas_saldocontrol password=<set in Plesk>
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[Solved] Request to Unsuspend My HelioHost Account
Krydos replied to arifchy369's topic in Escalated Requests
Added. It should start working in about 2 hours. -
[Solved] Request to Unsuspend My HelioHost Account
Krydos replied to arifchy369's topic in Escalated Requests
The restart has been started and you'll receive an email in a bit with a link to continue the reset process. You can set it as your main domain during the reset, or you can choose a free domain as your main domain again, and we can re-add it after the reset. -
[Solved] Request to Unsuspend My HelioHost Account
Krydos replied to arifchy369's topic in Escalated Requests
You are required to do an account reset if you wish to stay on Johnny. You are allowed to have a partial backup of a file or two if you need, but each file needs to be checked manually by an admin prior to being approved for backup to make sure we aren't backing up anything that violates our terms of service. If you don't need a backup of anything let us know and we can proceed with the reset immediately.
