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Krydos

Chief Executive Officer
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Everything posted by Krydos

  1. It looks like you haven't requested DKIM, SPF, and DMARC to be set up on your account yet. DKIM, SPF, and DMARC have been set up for the domain foreverjohnsons27.com. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.
  2. Here is our guide for diagnosing email issues https://wiki.helionet.org/Mail_Delivery_Problems
  3. Glad to hear it. Let us know if you need help with anything else.
  4. I checked your account and found that you had disabled PHP entirely. Obviously PHP software isn't going to function if PHP isn't available. Once I enabled PHP and set it to version 8.1 like the software recommends it installed without any issues.
  5. It actually is available via pip. Installed. You can see the current list of installed modules and their versions for Morty's Python 3.12 at https://krydos3.heliohost.org/pyinfo/info3.12.py
  6. Are you trying to login at https://heliohost.org/login/ or at some other URL?
  7. The DNS records have been set. Let us know if the Brevo DNS tester is ok with the values.
  8. Are you getting that error when you go to https://hubkdlly.helioho.st/ or when you try to install Hubzilla via Softaculous?
  9. The new subscription has been linked to your VPS and it has been powered back on. Keep in mind, when your payment fails you get an email from PayPal, and then 5 days later you get another email from PayPal, and then you get an email from us, and then you have 24 hours to get a new payment set up. So that means you get 3 emails over 6 days prior to your VPS being powered off. You could avoid downtime for your VPS by fixing the issue during one of the 3 emailed warnings you get. If you're not receiving any of these emails you might want to check your spam settings.
  10. Your current balance is $13.1816 plus $15 is $28.1816. Based on your usage for the last month the new balance should last you until April 25th. Thanks for topping off your Morty account, and thanks for the donation.
  11. Your account was suspended because you exceeded your storage limit. You have 3 options to regain access to your account: 1. You are able to regain access to your account immediately without waiting for an admin by increasing your account's storage space at https://heliohost.org/dashboard/storage/ This storage space upgrade is good for the life of the account, and has no monthly cost. 2. Tell us which files you would like deleted and an admin can delete them for you to get you back under your current storage limit. If you're not sure which files are taking up all of your space an admin can provide a detailed storage space usage report for you. 3. We can also reset your account for you which deletes all files, deletes all settings, and restores your account back to the default state with 0 MB of storage usage.
  12. I took a look at your account and found 83 MB unemptied trash. root@morty [/home/chrisohps.helioho.st/.trash]# ls -lh total 83M -rw-r--r--. 1 chrisohps psacln 83M Dec 18 04:05 cjb.zip After deleting that for you it brought you to 944 MB which is below the 1000 MB limit. Remember to check the box to skip the trash if you want to avoid wasting space on stuff like this in the future. If you're having trouble staying under the 1000 MB limit you can upgrade your account using the link MoneyBroz posted. Are you able to login now?
  13. You had $19.2353 balance plus $20 (plus $5.26 bonus) means you have $44.4984 balance now. Thanks for the Morty payment.
  14. Your storage space as been increased, and you have 48 GB free now.
  15. You can check out the pricing yourself by going to https://heliohost.org/dashboard/upgrade/ and logging in with the username marcomessina. You have 50 GB storage right now so 50% of 50 GB is 25 GB so to increase your storage by 50% for a total of 75 GB would cost you $22.95 every 6 months and you're paying $21.60 every 6 months right now. TLDR: 50% more storage would cost $1.35 every 6 months.
  16. We strongly encourage anyone who will listen to avoid cPanel at all costs. Very evil people work for that company, and the control panel is pretty bad too.
  17. Thank you for abiding by our terms of service. The account sundarksmc has been unsuspended. You should be able to login within 5 minutes, and the domains should start working within 2 hours. Keep in mind if you decide you need a third account it has to be on Morty because you're still limited to 1 account between both Johnny and Tommy servers. Thanks.
  18. Installed. You can see the current list of modules and their versions for Tommy's Python 3.12 at https://krydos1.heliohost.org/pyinfo/info3.12.py
  19. Would you like to increase the storage on your VPS or delete some files?
  20. Is this your company? https://www.wmo-combat.com/
  21. Your previous balance was $0.8382 plus $5 (with a $1 bonus) brings your total to $6.8382. Yes, if we receive the BAT donation it can be credited to your account as well.
  22. First of all, the minimum donation amount that can be used to add funds to a Morty account is $5 (not $1), and second we haven't received your donation. I checked all the recent BAT donations and I don't see it.
  23. Yes, that's the correct IP address.
  24. What is the error message you're seeing?
  25. Can you provide an example of an email you plan to send?
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