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Everything posted by Krydos
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Question Regarding VPS Service and cPanel Availability
Krydos replied to emmanuelfosso205's topic in Customer Service
We strongly encourage anyone who will listen to avoid cPanel at all costs. Very evil people work for that company, and the control panel is pretty bad too. -
[HH#342409] Websites are not functioning ( Down )
Krydos replied to HelioHost's topic in Email Support
Thank you for abiding by our terms of service. The account sundarksmc has been unsuspended. You should be able to login within 5 minutes, and the domains should start working within 2 hours. Keep in mind if you decide you need a third account it has to be on Morty because you're still limited to 1 account between both Johnny and Tommy servers. Thanks. -
Installed. You can see the current list of modules and their versions for Tommy's Python 3.12 at https://krydos1.heliohost.org/pyinfo/info3.12.py
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Would you like to increase the storage on your VPS or delete some files?
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Is this your company? https://www.wmo-combat.com/
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Your previous balance was $0.8382 plus $5 (with a $1 bonus) brings your total to $6.8382. Yes, if we receive the BAT donation it can be credited to your account as well.
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First of all, the minimum donation amount that can be used to add funds to a Morty account is $5 (not $1), and second we haven't received your donation. I checked all the recent BAT donations and I don't see it.
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Yes, that's the correct IP address.
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What is the error message you're seeing?
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Can you provide an example of an email you plan to send?
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[HH#342409] Websites are not functioning ( Down )
Krydos replied to HelioHost's topic in Email Support
Our apologies for limiting people to 1 account between Johnny and Tommy. Both servers are very full and are struggling to keep a decent uptime and speed. We are a small non-profit funded by donations so we don't have an infinite amount of money to purchase hundreds of servers to keep up with demand, so we decided the fairest way to provide free hosting to as many people as possible with the limited resources that we have is to limit people to 1 account between Johnny and Tommy. Our mission as a non-profit is to provide hosting to as many people as possible, not to provide hosting to a few people with multiple accounts. Since Morty is a paid premium server it doesn't have the overcrowding issue like Johnny and Tommy so we can allow people to have more than 1 account. One thing that tends to confuse people is Tommy not a $2 payment, it's a $2 donation to use a free hosting plan. The $2 donation allows you to skip the annoyance of having to signup during the fraction of a second that Johnny accounts are open. Also, since it's a donation some people use their Tommy account for decades after making the one small donation, and Tommy is free forever after securing an account, so all of those accounts continue accumulating for years and years because we provide such good service not that many people ever leave. TLDR: We're not trying to force you to pay; we're trying to make things fair for everyone. Thanks for abiding by our terms of service. -
It looks like 28 accounts had their data corrupted from the power outage, and yours was included. I have restored your account from the most recent backup we had for you. Keep in mind we don't regularly back up accounts for people, and we always encourage people to make frequent backups of their own data. Now that your account works again you should be able restore any newer backup that you made yourself.
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It looks like the free control panel has finished installing. You can login by going to https://vps92.heliohost.us:8083/login/ and using the username admin (not giks) and the same password as you picked when signing up on our website.
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I have started your VPS rebuilding with a free control panel. You'll get an email when it is done installing. Would you like giks.helioho.st or giks.heliohost.us? We don't own heliohost.com.
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The terms of service say "Each person is allowed to have a maximum of one account between Tommy and Johnny." Having more than one email address doesn't make you more than one person. What school do you work for?
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[HH#852331] Re: Possible Terms of Service violation detected
Krydos replied to HelioHost's topic in Email Support
See https://helionet.org/index/topic/66588-hh607781/#findComment-297284 -
[HH#852331] Re: Possible Terms of Service violation detected
Krydos replied to HelioHost's topic in Email Support
I sent the last email at 01:27 UTC so you should be able to login at https://heliohost.org by 01:30 UTC or so, and your website should be working on or before 03:27 UTC. -
[HH#852331] Re: Possible Terms of Service violation detected
Krydos replied to HelioHost's topic in Email Support
The account teachmath has been unsuspended, and you should be able to login in a few minutes. The domain should start working in about 2 hours. Thank you for abiding by our terms of service. -
[Solved] pip install yemot-api and pydantic and tzdata
Krydos replied to a0795683865's topic in Escalated Requests
Installed. You can see the current list of installed modules for Johnny's Python 3.12 at https://krydos2.heliohost.org/pyinfo/info3.12.py -
Here is a guide I found on how to install PostgreSQL on Ubuntu 24 https://documentation.ubuntu.com/server/how-to/databases/install-postgresql/ Here is a guide I found on how to install PHP https://docs.vultr.com/how-to-install-php-and-php-fpm-on-ubuntu-24-04 If you're not comfortable with SSH we could install a free control panel for you, but very few control panels include PostgreSQL so you'd likely need to install that via SSH anyways.
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WSGI control access has been enabled on the domain casamarcial.com.br. To restart your Flask app and load new code changes in simply edit /home/talesaz.heliohost.us/casamarcial.com.br/michi/flask.wsgi. Adding a blank line, removing a blank line, adding a space, or removing a space are examples of editing the file. As long as the last modified timestamp changes it will clear the server cache. Let us know if you run into any issues.
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[HH#342409] Websites are not functioning ( Down )
Krydos replied to HelioHost's topic in Email Support
If you want to be able to login to both accounts at the same time you need to upgrade at least one account to Morty. If you will never login to your friend's account again they can both stay on Tommy. -
[HH#342409] Websites are not functioning ( Down )
Krydos replied to HelioHost's topic in Email Support
If you're setting up an account for someone else, that is fine, but you can't login to both accounts.
