Krydos

Your limit has been increased to 500.

Correct. You can't create a new account using a domain that is already in use on an existing account. In order to prove you own kyparissi.online please create a TXT record on Cloudflare with the value "heliohost-verify=ukg4MxxSs9ZxTLPdjWba". Let us know once you're done so we can verify ownership.

You're actually at 8/5 domains for your plan. Would you like to remove some domains, or upgrade to a plan that allows more domains?

Can you get this implemented?

I have started the reset process, and you'll get an email from no-reply@heliohost.org in a few minutes with a link, but it's not this email from support@heliohost.org. Once the email arrives click the link to continue the reset process. I have also created a full backup that you can download from https://heliohost.org/backup/ in case you need any of the files from before the reset.

No problem. Let us know if you need help with anything else.

1. Here is the documentation for Cloudflare to add an MX record https://www.cloudflare.com/learning/dns/dns-records/dns-mx-record/ The value is just carcare.us and priority 0 if you want emails to be delivered to your Morty account. 2. Here is the documentation for Django to send emails https://docs.djangoproject.com/en/6.0/topics/email/ The from address will just be whatever email address you created in Plesk such as hello@carcare.us. Here is the documentation on how to find the mail values in Plesk https://wiki.helionet.org/Unlimited_Email_Accounts#Supported_Protocols Here are some example values: Mail server username: hello@carcare.us, Outgoing mail server (requires authentication): morty.heliohost.org, Incoming mail server: morty.heliohost.org, SMTP port: 465, IMAP port: 993. We recommend using your servername (morty.heliohost.org) instead of your actual domain (carcare.us) because it is more likely to work in case you don't have SSL, etc configured correctly on your domain. 3. In order to increase your email sending limit you must answer some additional questions: 1. How many emails you plan to send per day? 2. Where you get the email addresses from? 3. How can recipients of your emails unsubscribe? 4. Do you have an unsubscribe@yourdomain.com address set up? 5. Do you have an abuse@yourdomain.com address set up? 6. Does each email have a link to unsubscribe? 7. Do you share or sell email addresses that you get? 8. Post an example of the messages being sent.

What username are you trying to login with?

Ahh, yes. If you buy the domain from Cloudflare, they require you to use their nameservers, unless you transfer the domain to a better registrar. In that case you'll need to remove the NS values ns1.heliohost.org and ns2.heliohost.org since they will cause issues. You can't use Cloudflare NS records and HelioHost NS records at the same time.

I took a look at your account and found that your trash has 136.59 MB in it. In the future, when you delete stuff through Plesk please remember to check the box to skip the trash, or at least check your trash directory from time to time to delete things you don't need. After clearing your trash for you you're now at 864.57 MB which is less than 1000 MB. Are you able to login now?

Your account was suspended because you exceeded your storage limit. You have 3 options to regain access to your account: 1. You are able to regain access to your account immediately without waiting for an admin by increasing your account's storage space. This storage space upgrade is good for the life of the account, and has no monthly cost. https://heliohost.org/dashboard/storage/ 2. Tell us which files you would like deleted and an admin can delete them for you to get you back under your current storage limit. If you're not sure which files are taking up all of your space an admin can provide a detailed storage space usage report for you. 3. We can also reset your account for you which deletes all files, deletes all settings, and restores your account back to the default state with 0 MB of storage usage.

Your DNS is still wrong. Do you want to use our nameservers or external DNS, such as Cloudflare? Once you get your DNS figured out we can discuss the other stuff.

It looks like you were already on Morty, and for some reason on 2026-03-11 you decided to downgrade to Tommy. I can move you back to Morty for free if you want, and you already have a balance of $16.38 which should last you about 16 months as long as you don't have any load overages.

1 domain removed, and 1 domain added. Keep in mind if you need more domains you can upgrade to Morty which allows 15 domains, has much better speed and uptime, and doesn't require monthly logins, etc.

Added. You're now at 9/10 domains.

The PHP max_input_vars on your domain as been changed to 3500.

Here is the documentation on how to request restart access for Django https://wiki.helionet.org/Django_on_HelioHost#Request_WSGI_Control_Access

What is the command you're trying to run with a scheduled task (cronjob)?

If someone goes to donation.theclippercampaign.com do you want them to get redirected so their browser shows donations.theclippercampaign.com in the URL bar?

We recently created an account with Stripe, but haven't yet added the integration to our website. Let us know if this link works for you. https://buy.stripe.com/cNidRbbo25cjgnTc8Rco00d

DNS records set.

That's kind of a strange and hard to believe story, but whatever. Go ahead and create a new account with an email address that you won't lose access to, and let us know once the account is ready to go. Then we can discuss moving the kyparissi.online domain over.

Refund issued, and account deleted https://helionet.org/index/topic/67201-solved-request-for-account-cancellation/

It looks like mail.com has a password recovery option. Have you tried that? https://password.mail.com/passwordrecovery/#.7518-header-help1-1

Refund issued, and account deleted. Thank you for complying with our terms of service.