Krydos

Remote access enabled.

It's possible to get an invalid login message even if you have the right username and password if the server that your account is on is down or has high load. Johnny, the server that you picked, has high load fairly frequently so don't panic if it says invalid login. Check the server load, and if it's high you can just try again later when the load has dropped.

Your account has already been renewed, and your domain appears to be working. If you can't login try resetting your password. Let us know if you're still having any issues, but I'm marking it solved for now.

Sure, what is your transaction ID?

Remote access enabled.

Ricky was scheduled to be upgraded and rebuilt in March or so of this year, but it got delayed due to the pandemic. Once it's safe to travel we'll get someone to the datacenter in California for some long overdue maintenance, and then upgrading Ricky is the top priority after that. If you need a newer cpanel before then you'll have to switch to Tommy or Johnny which are both running cpanel 84. Is there any feature in particular on the new cpanel that you need?

You'll need to run that command on your development system and then upload the results to the server. If that doesn't work or you still need shell access you will have to get a vps https://www.heliohost.org/vps/ where you will have full root shell access. SSH isn't available on our free shared hosting accounts.

Do you get an error message?

Your wordpress installation was hacked and used for illegal activity. That account cannot be unsuspended or backed up as it is being held as evidence for law enforcement. You'll need to create a new account. I have sent an invite to create a new Tommy account to your gmail address. Please don't install wordpress again.

Unarchived.

What is the command supposed to do? I don't even have to try to run it to know that it's just going to say that it can't find a file named "artisan".

You picked the Johnny server, which doesn't have autossl. Ricky and Tommy have autossl though. On Johnny ssl is still supported; you just have to install the certificate yourself. Zerossl has changed their website a little since we wrote this guide, but here's the wiki article for installing free let's encrypt certificate on Johnny https://wiki.helionet.org/management/johnny-ssl The reason we have autossl disabled on Johnny, by the way, is to reduce load which allows us to fit even more accounts on to that server.

Unarchived. It always cracks me up reading all the random names that people call our servers. A really common one that I see all the time is Jhonny. I think H following a J must be common in India or something. Anyways, your account is on the Ricky server. You were close though.

It's not a problem. It's by design. Allowing remote access to your databases reduces the security of your account considerably, and 99% of people don't need it anyways. Therefore by default remote access is disabled.

You have 2 options: Wait until midnight UTC tomorrow and try againDonate $1 or more to skip the hassle of the limited free signups which allows you to create an account on Tommy at any time of the day even if he's full https://www.heliohost.org/tommy/

Remote access enabled.

Originally I had it enabled on Tommy, but disabled on Ricky and Johnny because it uses so much memory. However, Tommy has gotten to the point that he has so many accounts that he needs all the free memory he can get. Tommy's performance was really starting to decline with downtime and tons of 500 errors due to lack of memory so I had to disable it on Tommy as well. I forgot to remove the cpanel button though. Thanks for the reminder. For the sake of discussion, clamd uses about 5 times as much memory as httpd, and the web server is the whole point of the server, not scanning for viruses. If you need virus scanning you'll need to install it on your own computer.

Unarchived.

There you go https://krydos.heliohost.org/cgi-bin/modules37.py

What happens a lot of the time with wordpress is a bot army discovers your url and starts bruteforcing your logins, or just tries over and over to post spam comments. You're fine with no traffic for maybe months, and then it''s just high load suspension over and over. Add to that the fact that wordpress causes ridiculous amounts of load even with hardly any traffic and your account is in trouble. To give you some concrete numbers, over the last week your account has done 803 MB of traffic. Not too bad. The highest traffic site on Tommy did 15.6 GB, so over 19 times as much traffic as you. You're running wordpress though so over the same time period your site did 43,450% more load than their well written site. Like we keep saying, the only real solution to wordpress is to stop using wordpress.

If it's not too much of a hassle, try to give the user some feedback on how to prevent this from happening in the future based on the reason column in the admin control panel before you unblock them. For instance if the reason says "failed SSH logins" that means they tried to login with the wrong SFTP username or password too many times. The rest of the reasons listed make more sense than that one.

The suspensions are automatic based on the overall load of the server. If the server load is high it suspends the highest load account until the overall server load returns to a reasonable level. Asking nicely isn't going to change the fact that you're causing downtime for thousands of other users, some of which have donated as much as $550, so if the server needs to suspend you to stay online it will. If you fail to make any progress towards reducing your load your third suspension for the same high load is permanent.

If you want to stick with wordpress another option is to move over to a VPS instead of the shared hosting. On a VPS you can cause as much load as you want, and it won't affect the thousands of other users on our shared servers. https://www.heliohost.org/vps/

Unblocked.

Unarchived.