Krydos

Why can't you read from a .env file?

You're currently at your maximum of 10 domains. Which domain would you like to remove in order to add shop.cj7limited.nl? We may offer a donation package that allows for more domains in the future, but we haven't determined a pricing level for it yet. We had to enact a limit because there were so many domains on Tommy that it was starting to affect the uptime.

The module django-environ has been installed on Johnny's Python 3.10. You can see the currently installed modules and their versions at https://krydos2.heliohost.org/pyinfo/info3.10.py

Yes, the example you listed where Lily has a subdomain of the main domain on the Plesk server would work. Yes. In the past year or so Tommy got a little too overcrowded, but that is balancing out now, and Tommy is the better option again. Since all the free accounts are going on Johnny it makes it much less likely to have someone donate to be on Tommy and then do something to to make the server unstable.

DKIM, SPF, and DMARC have been set up for the domain dagounlock.tk, but it will only work if you change your NS records to ns1.heliohost.org and ns2.heliohost.org.

Your DNS is screwed up. If you want to use our nameservers you need to login to your registrar's website and delete all existing NS records and then add only the 2 NS records ns1.heliohost.org and ns2.heliohost.org. If you want to use external DNS you need to delete ns1.heliohost.org and ns2.heliohost.org and use whatever your DNS providers says to use. You can't do both at the same time. You can check if it's correct with this link https://dnschecker.org/#NS/bharat.hacked.us

It looks like you found your invite in your spam box and created your account. I'm going to mark this solved. In the future if you need help I recommend communicating in English because none of us speak that language and the translation that Google came up with seems odd. Not sure what "empty high school" means.

You'll have to restore it from your most recent backup.

A password reset link has been emailed to you. Let us know if you're still unable to login.

This person also sent this same image to us on Facebook DM, but for some reason either blocked us immediately afterwards, or has some permissions messed up so we can't even reply to them.

For anyone who is having a similar issue here is the Discord news post I made

This was solved on Discord https://discord.com/channels/398197622168616962/398538798994161664/1147242688064798841

We received $24.61 worth of ETH which is close enough to $25 to get you upgraded to 6000 MB. Thanks for all the donations over the years. Let us know if you need help with anything else.

Both Johnny and Tommy now have SSL enabled on MariaDB (MySQL) connections. We recommend updating your remote code to use SSL to connect to your database. SSL was already enabled on PostgreSQL so now you can use encryption for all of your database connections regardless of which you choose to use. Let us know if you run into issues or have any questions about anything.

Try logging in to your VPS now.

Are you allowed to use cryptocurrencies such as Bitcoin in Singapore? Another idea is if you have a friend that lives in a country that is allowed to send money to the US you could have them donate to us on your behalf, and then you can pay them back.

The reason you can't reset your password yourself yet is because the functionality hasn't been implemented yet, but it will be eventually. There are quite a few things that need to be done since we recently switched from cPanel to Plesk on our shared hosting we basically had to start over from scratch and do a full rewrite of most of our backend. It has taken a ton of time and effort from our staff as you can probably imagine. We did offer automated password resets on the old system, but since we only need to do 1 or 2 password resets on VPS per year there have been quite a few things that are higher priority that more people will use. The password requirements are 8 characters or more, at least 1 lowercase letter, at least 1 uppercase letter, and at least 1 number. I don't believe those requirements are unnecessarily complicated, and we don't even require a symbol like most websites. Password best practices suggest that generating a completely random long password with all of the above and symbols that you've never used on any other sites and save in a password manager would be the most secure though. If you reuse the same passwords or use a predictable pattern it would allow easier access for a hacker to all of your accounts. Plus it's annoying to have to go change 50 different accounts that used the same password if one website has a security breach and your password is exposed. I just use Chrome password manager and right click on the password field and click "suggest a strong password" on each account I create, but there are plenty of other password managers if you don't like Chrome. Using this method I don't have to memorize anything, and each site has a strong unique password. Anyways, go to https://heliohost.org/password/ and submit your email address and the new password you would like to use to login to your dashboard and VPS. Keep in mind that this page simply stores the password securely, and no one, not even me will ever be able to see the password in plaintext. Once the password is stored securely in our database let us know by replying to this email and we can manually apply the new password to your VPS. I'd also like to apologize for the confusion that you've experienced while signing up for our VPS service. 99% of people have no issues with the signup process at all, but we sincerely appreciate the feedback on the inadequacies of our system. When people let us know what they find confusing that allows us to find a way to fix the issue so it doesn't confuse people in the future.

The fact that you were able to login to your danielgoad forum account means that you know the password for the dashboard and SSH as well. They should all be the same password. They don't remain synced up after creation though so if you changed your forum password it won't change your SSH password.

The welcome email has been resent. It contains the IPv4, IPv6, and port to login with SSH. Your username and password were chosen by you when you were creating your account, so you likely saved them in your browser. You can use the same username and password to login to our VPS dashboard at https://heliohost.org/dashboard/ and also to login to SSH. We never email, or store passwords in plaintext so your welcome email won't contain your password. If you didn't save it in your browser or write it down or anything let us know and we can reset the password for you.

An invite to recreate your account has been emailed to you.

I did find the donation for $5 on 2022-07-05 to increase your position in the Plesk queue, but that donation isn't eligible to increase your storage space as well because we can't go back in time and move your account to Tommy later. If the $5 donation didn't already grant you some benefit and you just gave it because you felt like donating then we could retroactively give you the benefit of extra storage for it. If you want to increase your storage it is $5 per 1000 MB up to a maximum of 6000 MB. You can donate with any of the options listed at https://heliohost.org/donate/ or by sending the $5 to https://paypal.me/heliohost/

You paid on 2023-08-18 10:12:59 and your VPS was finished and you were emailed at 2023-08-18 10:48:28 36 minutes later. I noticed you use Gmail. Have you checked your spam box for the VPS email? If you can't find it in spam either let us know and I can resend it.

Your VPS has been canceled and deleted. Thanks for using our VPS service.

Added. Your A record is correct, but you might want to add an AAAA record with the value 2001:470:1:1ee::2009 as well to support IPv6.

You were suspended because you used 150.46 GB of memory and over 40k CPU in 24 hours. Try to keep those number under 100 GB memory and 10k CPU to avoid being suspended. 98.41% of your memory usage and 94.70% of your CPU usage is coming from the Wordpress .com domain which is pretty typical for Wordpress. We recommend switching to literally anything other than Wordpress, converting your Wordpress site to a static site, or if you don't want to get rid of Wordpress for some reason we recommend switching to a VPS plan. The $4 per month Mercury VPS should be able to handle your site much better than Johnny with basically no chance of being suspended, plus it will be a lot faster for you too. Unsuspended.