Krydos

Your VPS has been powered off and deleted. You already canceled your subscription through paypal, and I issued the refund. Thanks for using our VPS service.

This account was created in 2019 on cPanel so any issues with the DNS records is due to cPanel not any of our custom systems or Plesk. I can't even tell you how many DNS records I've fixed from the old cPanel accounts. Your DNS records were a disaster. More than half of your subdomains didn't even work because all the DNS records were missing for those too. Is everything working for you now?

Yes, you can keep your Tommy account at the same time as a VPS account. You can't have 2 Tommy accounts or 1 Johnny and 1 Tommy account, but VPS don't count towards the limit. If we had unlimited amount of server space like Google or some huge company we could allow unlimited accounts, but we aren't there quite yet.

The first thing to keep in mind on transfers from Tommy to a VPS is the VPS don't come with Plesk for free like Tommy. If you wanted to get the Venus VPS with Plesk it would be $7.00 per month for the VPS from us, plus $13.50 per month for the control panel from Plesk for a total of $20.50 per month. Like Wolstech already mentioned there are free control panels though, such as Hestia, that are similar to Plesk. If you want Plesk installed for free we can do that, and then we can try importing your Plesk account directly into your VPS Hestia control panel. I've done this quite a few times for cPanel to Hestia transfers, but never for a Plesk to Hestia transfer. According to Hestia's documentation their import tool works on Plesk backups though so it should work. The other free VPS control panel that gets a few recommendations is KeyHelp because Hestia still doesn't support IPv6 for some reason. If you don't care too much about IPv6 yet then I recommend Hestia.

You're not the first person to install a desktop on a VPS, and you definitely won't be the last. I just always try to discourage it because people are rarely happy with the performance. Thanks for the donation. Let us know if you need help with anything.

Your VPS has been upgraded to 2 GB memory. The "nonsense" I'm referring to is audio drivers on a VPS with no speakers, graphics drivers on a VPS with no monitor, power conserving sleep mode after no activity for an hour on a VPS that needs to be on 24/7, etc. etc.

So it looks like you're trying to run Modoboa mail server, which requires 2 GB of memory https://modoboa.readthedocs.io/en/latest/installation.html and also Gnome desktop which requires 8 GB of memory so you should probably upgrade to at least 10 GB of memory. Desktops on a VPS rarely work very well though so I think it's a huge mistake so you'd probably be better off upgrading to 2 GB memory for the mail server and doing a free rebuild to remove all the desktop nonsense.

Locked up again...

8 minutes after a reboot your VPS has 83 MB free memory, 1.7 GB swapped, and 30+ load. You need about 8 GB more memory than you have currently to run all this stuff. You can either upgrade your memory, uninstall a lot of this stuff, or request your free rebuild to start over. You can see your upgrade options at https://heliohost.org/dashboard/upgrade/ You get 1 free rebuild per month if you want to start over with a fresh OS. If your VPS keeps locking up and causing such high load I'll need to just power it off until you're ready to fix it.

Remote access enabled.

Locked up again... Now you've got some memory leak issues:

Your account was suspended because Wordpress is causing too much load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. This is really common for Wordpress. It can cause massive amounts of load even if you're hardly getting any traffic to your site. Wordpress is also incredibly insecure and very easy to hack. We see Wordpress accounts get hacked all the time and usually the hacker sets up a phishing site on your domain. We strongly recommend using any software other than Wordpress. If you insist on using Wordpress you might want to consider purchasing a VPS instead. VPS hosting gives you an entire virtual server to yourself, including no load limits, a dedicated IP address, and full root access. Wordpress sites load relatively slowly on our shared hosting, but they will be much faster on a VPS.

Your Wordpress install is causing too much load. You used 22,901 CPU over 24 hours. Please try to keep that under 10,000 to avoid being suspended. Unsuspended.

Your rebuild has been started. You'll receive an email in a bit when it's done.

I am sick of rebooting your VPS so I logged in and checked the logs Sep 17 14:09:11 vps87 systemd-sleep[3694]: Entering sleep state 'suspend'... Of course it's going to go unresponsive if you enabled sleep...

Locked up again...

Locked up again...

Locked up again...

Unsuspended. Please also read through our terms of service one more time https://wiki.helionet.org/hosting/terms We've been providing free hosting for 18 years and most people who choose domains like yours end up getting suspended anyways. You can't use your account for anything illegal. If you're not sure whether your plans are legal or not please describe what you plan to do with your account and we can tell you whether you would get suspended for that or not. It's better to ask than risk a permanent suspension.

Yeah, it's locked up 4 or 5 times over the last couple days. I keep power cycling it, but you clearly have some software issue that is crashing it. You'll need to check the logs and fix it. Let us know if you need any help with that.

Closing due to inactivity.

Uncheck the wildcard box. It isn't supported yet.

Your VPS has been canceled and you won't be charged again. Thanks for using our VPS service.

A password reset link has been emailed to you. Let us know if you're still having trouble getting logged in.

I started to install Hestia on your VPS and found that you had already installed it. Let us know if you need help with anything else.