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Everything posted by Krydos
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[Solved] module request morty py 3.14 import MySQLdb
Krydos replied to goensch's topic in Escalated Requests
There is no module named MySQLdb, so I installed mysql-connector. If that's not the module you need please attempt to be more specific. You can see the list of installed modules for Morty2's Python 3.14 at https://morty2-info.heliohost.org/pyinfo/info3.14.py -
We received the money. I have sent you an invitation to create a Tommy account. Let us know if you need help with anything else.
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Which cryptocurrency did you send?
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Ok, we have a few wallet codes listed at https://heliohost.org/donate/ that you can use. Most of them take an hour or two to verify, but Monero and Aeon could take 24 hours or so to verify. If there is another cryptocurrency that you would prefer to use we may be able to generate a wallet code. Just let us know the cryptocurrency name and we can check for you. Whichever cryptocurrency you choose make sure you send enough that we receive the equivalent of at least $2.00 USD after fees and gas etc. Once you send the crypto reply to this email and we can check it manually for you.
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[Solved] Due to main server down, no DNS, no MX, no SOA
Krydos replied to vvenet's topic in Escalated Requests
DNS recreated. -
Sure. Your VPS has been powered back on, and I put a note on your account that you'll get a new payment set up before 2026-05-21. It was already emailed to you, but here is the payment link again that you can use as soon as you receive your new card: https://heliohost.org/vps/pay/?code=0mUdTg6zUSJFE5QM
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DNS recreated.
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Try downloading your backup from https://heliohost.org/backup It should be working now. Yes, you're welcome to use our hosting again in the future as long as you aren't from a country that the US has active sanctions against.
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Hestia has already been installed. You can login at https://vps157.heliohost.us:8083/ Username: admin Password: <same password as you used for nilchoud when signing up>
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[Solved] Add domain laptoprecordsmanager
Krydos replied to dipeshshrestha's topic in Escalated Requests
Remote access enabled. host=65.19.154.90 port=5432 user=dipeshshrestha_dipeshshrestha dbname=dipeshshrestha_lrmDatabase password=<set in Plesk> -
I see the payment, and have started your VPS building.
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DNS recreated.
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It looks like you decided to upgrade your storage space, and your account is working again. Marking this one as solved. Let us know if you need help with anything else.
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[Solved] Request for DNS Fix and Removal of Disabled Domain(s)
Krydos replied to thedannified's topic in Escalated Requests
Removed. Everything is good to go. root@control [~]# dig +short A @ns1.heliohost.org thedannified.helioho.st 65.19.154.90 root@control [~]# dig +short A @ns2.heliohost.org thedannified.helioho.st 65.19.154.90 root@control [~]# dig +short AAAA @ns1.heliohost.org thedannified.helioho.st 2001:470:1:1ee::1002 root@control [~]# dig +short AAAA @ns2.heliohost.org thedannified.helioho.st 2001:470:1:1ee::1002 503 errors are normal after a renewal and can last up to 2 hours. I also noticed that the domain thedannified.me does not appear to be purchased at the moment. Are you planning on buying that domain or should we remove it too? -
The domain has been added to your account.
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[Solved] allgaeuwetter.heliohost.org Site can't be reached
Krydos replied to fancharl's topic in Escalated Requests
DNS recreated. -
[HH#546672] Is there an alternate way to pay Morty's $19 fee?
Krydos replied to HelioHost's topic in Email Support
I have started your account moving to Morty, and increased your balance to $24 ($19 plus $5 bonus). I see you're using Cloudflare, so make sure to pay attention to the second email that instructs you what new A and AAAA DNS records to use. You'll need to login to Cloudflare and update the DNS records as instructed. Failure to update your DNS will result in your website going offline after 6 hours or so. Thanks for upgrading to Morty and thanks for your patience, and our apologies again for the long delay getting this taken care. Let us know if you need help with anything else. -
No problem. Let us know if you need help with anything else.
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Does this payment link work for you? https://buy.stripe.com/fZu8wR3VA5cj9Zv4Gpco00l
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Your current balance was $1.0321 plus $5.00 plus $1.00 bonus brings your new total to $7.0321. We will email you occasionally to let you know how your balance is being used. Thanks for increasing your Morty balance.
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Do you want to do a subscription for $5.00 every one month or do you want to save 10% by paying $27.00 every six months?
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Sorry for the delay on responding to this email. Our main website, forum, email system, and nameservers were down for a few days for repairs. You can read more about it at https://helionet.org/index/topic/67623-when-servers-explode/ Instead of upgrading the existing Morty server we built a new server named Morty2 and we're going to move all the existing Morty users to the new server with zero downtime. Once the old Morty is empty we will shut it down. If you're ready to move to the new server we can do that for you at any time.
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[HH#546672] Is there an alternate way to pay Morty's $19 fee?
Krydos replied to HelioHost's topic in Email Support
Sorry for the delay on responding to this email. Our main website, forum, email system, and nameservers were down for a few days for repairs. You can read more about it at https://helionet.org/index/topic/67623-when-servers-explode/ I see the $19 Stripe payment, but you mentioned "how the process is going to upgrade my account to Morty?" Does this mean you have an existing account on Tommy or Johnny. If so, what is the username so we can move the existing account. If you don't already have an account, or if you would like to start on Morty with a fresh account, we could send you an invite for a new Morty account instead. -
Sorry for the delay on responding to this email. Our main website, forum, email system, and nameservers were down for a few days for repairs. You can read more about it at https://helionet.org/index/topic/67623-when-servers-explode/ I checked the domain antoniodifelice.helioho.st and it appears to be working. Let us know if you need help with anything else.
