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Everything posted by Krydos
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Sorry for the delay on responding to this email. Our main website, forum, email system, and nameservers were down for a few days for repairs. You can read more about it at https://helionet.org/index/topic/67623-when-servers-explode/ Instead of upgrading the existing Morty server we built a new server named Morty2 and we're going to move all the existing Morty users to the new server with zero downtime. Once the old Morty is empty we will shut it down. If you're ready to move to the new server we can do that for you at any time.
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[HH#546672] Is there an alternate way to pay Morty's $19 fee?
Krydos replied to HelioHost's topic in Email Support
Sorry for the delay on responding to this email. Our main website, forum, email system, and nameservers were down for a few days for repairs. You can read more about it at https://helionet.org/index/topic/67623-when-servers-explode/ I see the $19 Stripe payment, but you mentioned "how the process is going to upgrade my account to Morty?" Does this mean you have an existing account on Tommy or Johnny. If so, what is the username so we can move the existing account. If you don't already have an account, or if you would like to start on Morty with a fresh account, we could send you an invite for a new Morty account instead. -
Sorry for the delay on responding to this email. Our main website, forum, email system, and nameservers were down for a few days for repairs. You can read more about it at https://helionet.org/index/topic/67623-when-servers-explode/ I checked the domain antoniodifelice.helioho.st and it appears to be working. Let us know if you need help with anything else.
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Sorry for the delay on responding to this email. Our main website, forum, email system, and nameservers were down for a few days for repairs. You can read more about it at https://helionet.org/index/topic/67623-when-servers-explode/ We also have a Stripe account, but it hasn't been integrated into our website yet. Does this link work for you in Russia? https://buy.stripe.com/6oU7sNcs6207fjP1udco009 If that doesn't work either let us know and we could try using cryptocurrency. Thanks for the interest in creating a HelioHost account.
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Sorry for the delay on responding to this email. Our main website, forum, email system, and nameservers were down for a few days for repairs. You can read more about it at https://helionet.org/index/topic/67623-when-servers-explode/ The DNS for your domain has been recreated. Are you able to access your website now?
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Sorry for the delay on responding to this email. Our main website, forum, email system, and nameservers were down for a few days for repairs. You can read more about it at https://helionet.org/index/topic/67623-when-servers-explode/ We haven't integrated increasing the Morty balance into our website yet, but it should be completed soon. In the meantime an admin can manually increase your balance for you. If you want to increase your Morty balance by $6 you can use this link https://www.paypal.com/cgi-bin/webscr?cmd=_s-xclick&hosted_button_id=6H7LB9B3XXMT8 The link will charge $5, but we give you a bonus of $1 so your balance will increase by $6. Since this is a manual process you'll need to reply to this email once the payment has been made, and we will increase the balance for you.
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Sorry for the delay on responding to this email. Our main website, forum, email system, and nameservers were down for a few days for repairs. You can read more about it at https://helionet.org/index/topic/67623-when-servers-explode/ I have renewed your account for you, and it should start working in about 2 hours. Let us know if you need help with anything else.
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Sorry for the delay on responding to this email. Our main website, forum, email system, and nameservers were down for a few days for repairs. You can read more about it at https://helionet.org/index/topic/67623-when-servers-explode/ Let us know if you need help with anything.
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Sorry for the delay on responding to this email. Our main website, forum, email system, and nameservers were down for a few days for repairs. You can read more about it at https://helionet.org/index/topic/67623-when-servers-explode/ I checked both of your domains on your account and they appear to be working now. Let us know if you still need help with anything.
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Sorry for the delay on responding to this email. Our main website, forum, email system, and nameservers were down for a few days for repairs. You can read more about it at https://helionet.org/index/topic/67623-when-servers-explode/ I have renewed your account for you, and it should start working in about 2 hours. Let us know if you need help with anything else.
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Sorry for the delay on responding to this email. Our main website, forum, email system, and nameservers were down for a few days for repairs. You can read more about it at https://helionet.org/index/topic/67623-when-servers-explode/ I checked your account and it's active and your last login date is May 3rd so your account will stay active until June 3rd. If you forget to login before June 3rd we'll email you again to remind you. Let us know if you need help with anything else.
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Sorry for the delay on responding to this email. Our main website, forum, email system, and nameservers were down for a few days for repairs. You can read more about it at https://helionet.org/index/topic/67623-when-servers-explode/ Now that our website is working again go ahead and try resetting your password at https://heliohost.org/reset/ Let us know if you run into any issues.
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Sorry for the delay on responding to this email. Our main website, forum, email system, and nameservers were down for a few days for repairs. You can read more about it at https://helionet.org/index/topic/67623-when-servers-explode/ Yeah, you are not able to renew accounts when our main website if offline. I have renewed your account for you. It should start working again in 2 hours or so.
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Sorry for the delay on responding to this email. Our main website, forum, email system, and nameservers were down for a few days for repairs. You can read more about it at https://helionet.org/index/topic/67623-when-servers-explode/
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Sorry for the delay on responding to this email. Our main website, forum, email system, and nameservers were down for a few days for repairs. You can read more about it at https://helionet.org/index/topic/67623-when-servers-explode/ I checked both of your domains on your account and they appear to be working now. Let us know if you still need help with anything.
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Sorry for the delay on responding to this email. Our main website, forum, email system, and nameservers were down for a few days for repairs. You can read more about it at https://helionet.org/index/topic/67623-when-servers-explode/ Your main domain has been changed to epicguild.helioho.st, and it should start working in about 2 hours.
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[HH#365917] My VPS doesn't work for about 24 hours!! - VPS103
Krydos replied to HelioHost's topic in Email Support
Sorry for the delay on responding to this email. Our main website, forum, email system, and nameservers were down for a few days for repairs. You can read more about it at https://helionet.org/index/topic/67623-when-servers-explode/ Yes, there was an issue with our nameservers, but it has been fixed. It looks like the domain vps103.heliohost.us is working now. Let us know if you need help with anything else. -
Sorry for the delay on responding to this email. Our main website, forum, email system, and nameservers were down for a few days for repairs. You can read more about it at https://helionet.org/index/topic/67623-when-servers-explode/ I took a look at your VPS and I don't see any issues with it. It is running and SSH is responding. Let us know if you're still having issues with your VPS.
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Sorry for the delay on responding to this email. Our main website, forum, email system, and nameservers were down for a few days for repairs. You can read more about it at https://helionet.org/index/topic/67623-when-servers-explode/ I checked both of your domains on your account and they appear to be working now. Let us know if you still need help with anything.
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Sorry for the delay on responding to this email. Our main website, forum, email system, and nameservers were down for a few days for repairs. You can read more about it at https://helionet.org/index/topic/67623-when-servers-explode/ The requested modules have been installed on the new Morty and you can check them with this link https://morty2-info.heliohost.org/pyinfo/info3.14.py Let us know if you're ready to move to the new server.
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Sorry for the delay on responding to this email. Our main website, forum, email system, and nameservers were down for a few days for repairs. You can read more about it at https://helionet.org/index/topic/67623-when-servers-explode/ Let us know if you're able to signup for a Mars VPS now that the website is working again.
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[Solved] My subdomain is no longer reachable.
Krydos replied to robertodamora's topic in Escalated Requests
root@control [~]# dig +short A @ns1.heliohost.org affittimastrogiuseppe.helioho.st 64.62.151.106 root@control [~]# dig +short A @ns2.heliohost.org affittimastrogiuseppe.helioho.st 64.62.151.106 root@control [~]# dig +short AAAA @ns1.heliohost.org affittimastrogiuseppe.helioho.st 2001:470:1:1ee::2009 root@control [~]# dig +short AAAA @ns2.heliohost.org affittimastrogiuseppe.helioho.st 2001:470:1:1ee::2009 Should be good to go now. -
All of your German logins are from VPNs. You probably just forgot to connect to your German VPN one time, and revealed your country. Obviously our US government is very anti-Iran right now, so it's not worth getting shut down and 7000 other users losing their hosting because we knowingly allowed one Iranian to use our hosting. Our backup system is broken right now, but we should be able to get it working again in the next few days. I'll reply to this email once your backup is available for download.
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DNS recreated.
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DNS recreated.
