Krydos

What VPS number are you, or what is your IPv4?

I already responded to this on Discord, but I think the Wordpress install is interfering with cgi-bin working. I moved the Python script to httpdocs instead of httpdocs/cgi-bin and it works fine there. Let us know if you would like to proceed with the account reset.

Remote access enabled. host=65.19.141.77 port=5432 username=kyael_admin dbname=kyael_inhouses password=<set in Plesk>

See https://helionet.org/index/topic/60720-hh834062-wipe-and-reinstall-everything/?do=findComment&comment=269743

Your account has been reset. Please check the other email (not this one) for a link to continue to the next step in the reset process. I also made a full backup of your account prior to resetting it that you can download from https://heliohost.org/backup/ if you need it. The wiki article describing how to extract it can be found at https://wiki.helionet.org/tutorials/plesk/account-backups Let us know if you need help with anything else.

Yep, at the time of your suspension there were 5 readMeter.py running. Just have the new readMeter.py file check for already running instances of itself and kill them if they exist.

All donors prior to 2021 have been given Johnny invites because Tommy is too full. If you want a Tommy account you have to make a recent donation.

An invite has been sent to the email address you originally created your account with. After you signup you can change it to your new email address by clicking your username in the top right corner of Plesk and changing your contact info.

Yep, it looks like Hestia is already installed on your VPS. Let us know if you need help with anything else.

Glad you got it figured out. Let us know if you need help with anything else.

Email service has been enabled again. Since you're using Cloudflare you'll need to set SPF, DKIM, and DMARC up yourself now.

Why did you disable your mail service?

The disk space usage is only calculated once per day usually.

Your account is suspended for using 10202 CPU in 2 hours when the limit is 10000 in 24 hours. I doubt installing a Python module with "crypto" in the title is going to reduce your CPU usage. If you want to explain what you're going to do to reduce your CPU usage and request an unsuspension you may do so with this link https://helionet.org/index/forum/81-suspended-and-queued-accounts/?do=add

Installed. You can see the current list of modules and their versions for Johnny's Python 3.10 with this link https://krydos2.heliohost.org/pyinfo/info3.10.py

Can you login now?

Please try to be patient. HelioHost is based in the US, so when you post at 2am through 5am most of us are asleep at that time. We try to respond to all support requests within 24 hours, but we're all volunteers so we all have full time jobs and lives outside of volunteering for this non-profit organization so we can't drop everything to reply instantly.

I'm glad you figured out how to log into your Tommy account. Since the VPS and the Tommy account both use the same email address you'll need to login with the username to specify which account you want since the email is no longer unique. I installed Hestia free control panel on your VPS for you, and you can find the default username and password and port to login in the file /root/hestia.txt Just login via SSH, run sudo su command, and then type your password to escalate to root privileges and then you can run the command cat /root/hestia.txt to display the file to your terminal. I also want to mention that you only get 1 free rebuild per month on VPS. Since Hestia needs to be installed on a clean server with no installed software, and your dev tried to install 4 or 5 control panels on top of each other, I had to use a rebuild to install Hestia. Since you and your dev seem really new to web hosting, and are having a much more difficult time at this than most people, I will give you 1 additional free rebuild this month if you need it, but after the second rebuild they will cost $1 each time. We used to provide unlimited free rebuilds, but one user decided to abuse our generosity by requesting about 40 rebuilds in a single month so we had to make a limit. Let us know if you need help with anything else.

Are you unable to login to your Tommy account? I don't understand what would prevent you from downloading your files from Tommy and uploading them to the VPS? The VPS appears to be running fine and responding the pings and responding to SSH.

DKIM, SPF, and DMARC have been set up for the domain zhirofund.com. We recommend sending a test email to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

It took a little longer than we expected, but everything should be back online now. The performance of the main database is definitely much faster now. Let us know if you notice anything that isn't working right.

We will be performing some database maintenance starting shortly. We expect the service to be restored to normal within a few hours. During the maintenance the main website will show some errors for certain functions, such as logging in. If you need to access Plesk while the main database is down you may do so directly at https://johnny.heliohost.org or https://tommy2.heliohost.org depending on which server you're on.

Resent. If you end up finding the original email from a few days ago the link in it will no longer work since it was resent with a new code.

Also, do not ever give your password to anyone for any reason. If someone asks for your password they are not an admin, and they're trying to steal your account. A real admin doesn't need or would ever ask for your password.

Did you check your spam folder?