Krydos

Tommy is working right now. If you had an account on Tommy your website is still online. In order to install Plesk though we're going to have to wipe the server and reinstall the operating system. During that time Tommy accounts will be offline. We've never built a Plesk server before so it might take quite a while due to having to rewrite a lot of our internal tools as well. We're hoping we can have Tommy back online within a month.

I did a spam test on the email before I sent it and one of the warnings I got was about the phrase "trying to charge us over $17,000 per year to renew them." It ranks pretty high on spam filters because it mentions of a large sum of money. Normally I rewrite my emails to avoid triggering spam tests like this, but there really isn't any way to explain cPanel's hijacking and ransom request without emphasizing how much they're trying to charge us to get our servers back. Also, for what it's worth, I have an account with a Hotmail email address and I received the email just fine so it's not like all Hotmail/Microsoft emails were flagged as spam.

Of course. I'll start building your VPS in a bit and email you the credentials to log in. Yeah, it's not hard at all. It just takes 2 commands: wget https://raw.githubusercontent.com/hestiacp/hestiacp/release/install/hst-install.sh This wget command saves the Hestia installer to your VPS. bash hst-install.sh --interactive no --email email@domain.tld --password p4ssw0rd --hostname hostname.domain.tld -f And that command runs the installer. Just change your email address, password, and hostname. Then it just runs for 15 minutes or so installing everything it needs and then it gives you the login url and asks you to reboot the VPS.

The domain abbodmar.heliohost.us now points at your VPS, and Hestia has been installed. Let us know if you need help with anything else.

Which folder?

Changed.

No, you don't. You can use any DNS service you want for your VPS. Actually right now I recommend using external DNS such as through Cloudflare or through your domain registrar. Both of our nameservers run cPanel too so they will need to be rebuilt which means we will have some downtime on our nameservers as well over the next couple weeks.

You were sent an email. Perhaps check your spam folder? If it's not there complain to Comcast I guess.

Only active accounts were added to the backup database. Since his account was archived before cPanel revoked the licenses it wasn't added automatically. I emailed you the link.

Your site will remain online without access to cPanel until we need to take that server down to rebuild it. So Tommy will be taken down soon, probably today or tomorrow. Once Tommy is done Ricky will be next, and after that Johnny. We've never installed Plesk before and a lot of our internal tools will need to be rewritten to work with Plesk so it may be a few weeks that your site is offline. We're hoping to have Tommy back online within a month.

One of the clauses in the contract I signed with Plesk stipulates that they have to give us 30 days prior written warning if they want to revoke our licenses. They seem really excited to supply the non-profit licenses for us though so that probably won't happen.

Yes, Hestia is what we recommend for our VPS if people want a free control panel. We decided to go with Plesk because it will run on our Windows server as well as our Linux servers.

Sorry, we've been pretty busy because of cPanel revoking our licenses. Later today you should receive an email explaining how to download your full backup.

Remind me on Wednesday.

There are two basic steps to adding a new domain to a VPS Set the A record for the domain on your DNS provider to the ipv4 of your VPS. Add the domain to your Apache or Nginx configuration. For instance if you're using Apache on Ubuntu 20 you could create the file /etc/apache2/sites-available/newdomain.conf and then symlink a copy of that file to /etc/apache2/sites-enabled/ to enable it. Here is some instructions to do this https://linuxize.com/post/how-to-set-up-apache-virtual-hosts-on-ubuntu-20-04/ If you're using Nginx instead of Apache it will be similar.

Removing those quotation marks fixed it. Someone just signed up for a VPS and their subscription says it will continue billing each month rather than billing once and then stopping.

I can install Hestia for you. I see the VPS request and I'll start building it now. Eventually I'm planning on adding a control panel selection to the VPS signup process, but for now it just assumes you want plain SSH only.

You could try this https://forum.hestiacp.com/t/can-it-be-migrated-from-cpanel/1364 and then when your full cPanel backup file is available you can run that script on the cpmove-infantex.tar.gz file that contains all your cPanel files and configuration. If it doesn't work you could configure it manually.

Looking at the example json on the PayPal website, and looking at my code I hope I finally have it fixed now. I put "total_cycles": "999" and I think it's supposed to be "total_cycles": 999 without the quotes around the 999. The next time someone orders a VPS we'll find out if it works now.

You can't access the control panel yet because cPanel revoked our licenses, and Plesk hasn't been installed yet.

Yes, the email address we send the VPS credentials to is your paypal email address. I had already built the VPS and emailed you the SSH credentials before I noticed this forum post. I am installing Hestia now and you will receive the Hestia login url and credentials shortly. The VPS signup page is pretty new, and I'm having trouble getting the billing cycles thing right. PayPal documentation is pretty terrible. Originally I set TOTAL_CYLCES = 0 which is supposed to me continue billing until canceled, but it said 1 total cycle completed instead. Then I tried setting TOTAL_CYCLES = 999 which is the max for that field and it still says 1 total cycle completed. In a month when your VPS runs out of payment you will get an email reminding you to renew with a link to make a new subscription. Hopefully by then I will have figured out how to make it continue billing properly. My VPS database allows 2 email addresses. The primary email address must match the PayPal email address so that payments will be linked to the correct VPS account, but you can set the second contact email address to anything you want. I have set your contact email address to the same as your Ricky account email. What domain do you want transferred to your VPS?

All accounts will be deleted after they are backed up. So your website will be removed until we get Plesk installed and your website transferred to the new system.

You could set up the subscription, and then we could immediately cancel it so it doesn't renew. Your VPS would stay powered on until the end of the month or the end of the 6 months, and then you will get a reminder email to make a new payment. It's really not a problem to do it this way. Either you or I can cancel the subscription. You can log in to paypal and click on the transaction and there will be a link to see the recurring status. If you click there it will say active or canceled near the top and you can change the status there. It's also not a problem for me to do all that on my end. Yes, I don't mind installing Hestia for you. It only takes an extra minute or two of my time, and then I will provide you with both the SSH login credentials as well as the Hestia login URL and the Hestia Login credentials. Unless people specifically ask for a control panel I don't install one because it's pretty much impossible to uninstall a control panel. It's much easier to just wipe the VPS and reinstall the whole operating system than try to remove all references to a control panel. Likewise, you can only install a control panel on a freshly installed OS. If you log in via SSH and install a couple things like Apache or whatever it will probably cause a lot of errors when you change your mind and try to install a control panel because there will be conflicts. I don't know if Hestia installs perl for you. It's not a big deal to install it via SSH if Hestia doesn't provide it though. There is a little bit of a learning curve to go from cPanel to Hestia, but it's pretty straight forward. Since you are starting to second guess yourself I can give you a free trial for 3 or 4 days to try it out. If you like it you can pay for it and keep it. If Hestia is too complicated or something you will only waste a little time playing around with is. For me it takes maybe 5 minutes to plug in the variables into my VPS creating script and then it just runs and does all the latest updates and everything. Then Installing Hestia is basically the same, just plug in a few variables and let it run for 15-30 minutes. I would estimate it takes less than 10 minutes of my time total to set up an Ubuntu 20 with Hestia VPS. Don't worry about it.

The full backups will include the schema as well as all the data.

We've never built a Plesk server before so it will probably take at least a week to do the first server.