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Everything posted by Krydos
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Yeah, Facebook sometimes gets all of the subdomains confused with each other. We used to allow users to have websites like wild103.heliohost.org, but Facebook didn't understand that wild103.heliohost.org was a user and heliohost.org was the hosting service, so when one person's Wordpress site got hacked, Facebook blocked all the subdomains including our main website from being posted on Facebook. It took over 6 months to get in contact with Facebook support and get that mess cleaned up so we stopped allowing users to create heliohost.org subdomains for that very reason, and instead forced all new users to use subdomains on heliohost.us or helioho.st. History lesson aside, a workaround is you could buy a domain such as this one https://heliohost.org/partners/namecheap/wild103.net If you click that link it will use our affiliate link, which costs you nothing extra, and donates a few cents to us per purchase. A free option we could try is we could add wild103.helioho.st to your account and you can test whether that domain can be shared on Facebook.
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DKIM, SPF, and DMARC have been set up for the domain tymek805.heliohost.us. We recommend sending a test email to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.
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If you need another VPS rebuild and CyberPanel reinstall prior to 2024-06-06 click this link https://www.paypal.com/ncp/payment/6Z88J5KJZJ3RJ to pay $1 USD. Once the payment is made let us know by replying to this thread. If you want to wait for the free rebuild it will be 22 days still.
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Your rebuild has been started and you'll receive an email in a bit when it's done. Your next free rebuild will be available on 2024-06-13. If you need a rebuild prior to that date they can be purchased for $1 USD each. Let us know if you need help with anything else.
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If both Tommy and the VPS were using the same units, your $4 per month VPS daily limit would be 1440 GB per day, and your Tommy account would be 100 GB per day. On shared hosting you share the memory with thousands of other users. On a VPS you have dedicated memory that only you can use. On a VPS you also get root SSH access, and a lot of other benefits as well.
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You can increase your memory and CPU load limits by switching to a VPS plan which is available immediately. You can signup at https://heliohost.org/vps/ if you're interested.
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You might be interested to know that we'll be releasing a new server named Morty before much longer that will allow you to keep your website online even without logging in every 30 days. We'll make a news post when that is available.
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Your VPS has been wiped and NixOS has been installed. Let us know if it works.
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[Solved] change added domain to become MAIN DOMAIN
Krydos replied to websys's topic in Escalated Requests
It should be fixed now. Let us know if you're still having issues. -
[HH#725280] Remote connection to my pg database
Krydos replied to HelioHost's topic in Email Support
Remote access enabled. host=65.19.141.77 port=5432 username=danielsanczuniga_admin dbname=danielsanczuniga_DB password=<set in Plesk> Here is a direct link to install Adminer on Tommy if you want to manage your PostgreSQL database with a web gui https://tommy2.heliohost.org:8443/modules/softaculous/index.php?act=software&soft=280 -
Your diskspace has been increased to 2000 MB. Thanks for the donation.
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Your account has been reset. Click the link in the other email I just sent you to continue the reset process. I also created a full backup for you that you can download from https://heliohost.org/backup/ if you need it. The instructions for extracting it can be found at https://wiki.helionet.org/tutorials/plesk/account-backups Let us know if you need help with anything else.
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You can signup again if you want. Are you running into some error?
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Your account has been reset. Click the link in the other email I just sent you to continue the reset process.
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The domain has been added, but in order to actually host it with us you must do 1 of the following 2 options. Use our nameservers by logging in to your registrar and setting your NS records to ns1.heliohost.org and ns2.heliohost.org Use any external DNS that you want, Cloudflare is a popular free option, and create an A record with the value 65.19.141.67 and an AAAA record with the value 2001:470:1:1ee::2009
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Usually when git gets messed up like that the best way to fix it is to reset your account. This deletes all of your data, and sets the account back to its initial state. We can create a full backup for you before the account gets reset as well. Would you like to proceed?
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Yep, here is a guide I found that should help you https://docs.plesk.com/en-US/onyx/customer-guide/websites-and-domains/restricting-access-to-content.65152/
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[HH#658474] Request to Access Account ram.panta86@gmail.com
Krydos replied to HelioHost's topic in Email Support
Your account is archived because the last time you logged in was 2023-07-24 You can reactivate it by going to https://heliohost.org/renew/ -
Your subscription has been canceled and you won't be charged again. Thanks for using our VPS service.
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Yes, you can run Flask on all of our hosting plans. Here is a guide for Johnny and Tommy https://wiki.helionet.org/tutorials/flask
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Remote access enabled. host=65.19.141.67 port=5432 username=husrevakbas_admin dbname=husrevakbas_library password=<set in Plesk>
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We could do the Minimal x64 if you want.
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Your VPS has been reset and Cyberpanel has been installed for you. You can find the Cyberpanel username and password in /root/cyberpanel.txt Your next free rebuild will be available on 2024-06-06. If you need a rebuild prior to that date they can be purchased for $1.00 USD. Let us know if you need help with anything else.
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Last month we made some changes to our MariaDB connection limits after multiple users abused our generous unlimited connections settings and caused hours of downtime for all of the other users on the server. Since then we've received quite a few complaints from people who are now being forced to write good code when their software tries to open dozens if not hundreds of connections. You need to keep in mind that if you're on Johnny or Tommy you're sharing the server resources with thousands of other users, and it isn't fair for you to hog all the resources. If you want to open unlimited connections we offer VPS plans starting at only $4 per month where you will have the whole server to yourself. If you are getting errors regarding the connection limit, and don't want to get a VPS, please let us know and we can help you rewrite your bad code. We wanted to point out that even though the noisy minority may not like the changes, the server is now much more stable for the silent majority. Prior to the limits MariaDB would crash 4-5 times per day on both Johnny and Tommy and it would take 2-5 minutes for the database to come back online each time. Now MariaDB on both Johnny and Tommy is able to run for weeks without a restart which increases the uptime and stability for the server as a whole.
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[Solved] Request to increase max upload size and add a subdomain
Krydos replied to Palpale's topic in Escalated Requests
DKIM has been fixed on your account. dkim._domainkey.papale.my.id. IN TXT "v=DKIM1; p=MIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEA2vQ3mE3FUzsehqf1fnY2jlnZAEm/jwwkM9XuTaro0K1EF+t4KSKAwy3HZFLNnew+fIo1ICMkYo4Wt0bYVk2ceuNk5Uz5nbe1gUwAbUCbQLP25Uc0zhahvGtIjfDxN8hAO7iNrm63D4xHKPwLq4X99bAoVqukKb4O2rUs4KKZQVVlrIhcOZc1JycdFuPVL4iU1MSPPTQhT+QZu8c6KCLbmYHEqxBVEXHpJ3OG7fxmNQudr9m+Xc8L3VOhKDM49Nb0Or8wuxYbpO4bnb9CyQfH3mmvIdzjkxwKdw7Zr0L/GR/F8rS9Iv80+z3n1lGfedrYPtzL3EGskVWiOi862+Hq8wIDAQAB;" _domainkey.papale.my.id. IN TXT "o=-" The execution time has been increased, but like Wolstech said it increases your chance of being suspended for high load so keep an eye on that at https://heliohost.org/dashobard/load/ For future reference, I work on escalated tickets from oldest response to newest response so when you bump your thread like this it moves it to the bottom of my todo list. If you want to make sure you get helped as slowly as possible please continue bumping it like this.
