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Everything posted by Krydos
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Thanks for reading our terms of service, and asking in advance. Yes, that's fine with me too. You may create a second account for the other business. I will add an exception in the multi-account detection. Please post the username of the other businesses account once it's created to make sure that neither gets flagged. Another thing to consider if you start creating a lot of websites for people is you could get even faster speeds and better uptime with a VPS that start at $4 per month.
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Sounds good. I confirmed that both subscriptions are canceled and shouldn't bill you again. On May 28th you'll receive an email with a link to renew your VPS. Thanks for using our VPS service.
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Can you connect to MariaDB now? Around the time you posted this someone had 72 open MariaDB connections and was essentially DoSing our server. Their Amazon IP has been blocked in the firewall and they've been suspended. Back in 2021 we had a limit of 3 MySQL connections to Johnny and 6 connections to Tommy. When we switched to Plesk I made it unlimited, but I said that if people started abusing it we would go back to having a limit. This has happened once on Tommy and once on Johnny now in the last couple months so it might be time to limit the connections again.
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Which domain?
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Also thanks for noticing this billing error. It definitely wasn't our intention to double charge you.
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Sorry about that. It looks like your original subscription was supposed to bill on January 28th, but it didn't go through. After 5 days of failing to go through we sent a late payment notice on February 2nd and you set up a new subscription. Then for some strange reason the original broken subscription managed to bill again on February 7th which is 11 days late from when it was supposed to go through. Usually when a subscription like this breaks and someone sets up a new subscription the old one gets canceled, but that didn't happen this time somehow. Unfortunately, it looks like you canceled the wrong subscription because the second subscription was supposed to bill 10 days ago, and it hasn't gone through yet so it's probably broken now too. The original subscription has been working fine for the last couple months though until you canceled it. So, you've paid us for 12 months, and you've had your VPS since 2023-05-28. I don't mind giving you a refund if you want, but as long as you aren't planning on canceling your VPS in the next 47 days, why don't we just cancel both subscriptions, set your expiration date to 2024-05-28, and when that date arrives we'll send you an email with a link to set up a new subscription. Does that sound ok to you? Also, sorry again for the messed up billing. We've been using PayPal to do our VPS subscriptions since 2017 I believe and this has never happened.
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[Solved] How could I deploy my Rust/Cargo application
Krydos replied to xiaotusoushu's topic in Escalated Requests
Do you mean latency or bandwidth or what exactly? If you mean latency you can ping or do a traceroute to 65.19.141.66. If you mean bandwidth you can time how long it takes you to download this 100 MB file: # time wget https://heliohost.org/speedtest/100MB.bin --2024-04-12 03:34:49-- https://heliohost.org/speedtest/100MB.bin Resolving heliohost.org (heliohost.org)... 65.19.141.66 Connecting to heliohost.org (heliohost.org)|65.19.141.66|:443... connected. HTTP request sent, awaiting response... 200 OK Length: 104857600 (100M) [application/octet-stream] Saving to: ‘100MB.bin’ 100MB.bin 100%[============================================================================>] 100.00M 69.2MB/s in 1.4s 2024-04-12 03:34:50 (69.2 MB/s) - ‘100MB.bin’ saved [104857600/104857600] real 0m1.523s user 0m0.212s sys 0m0.565s If you mean something else can you explain? -
[Solved] Remote Connection to PostgreSQL database
Krydos replied to jason1's topic in Escalated Requests
Remote access enabled. host=65.19.141.77 port=5432 username=jason1_TRC dbname=jason1_TRC_NANDR password=<set in Plesk> -
For anyone who searches and finds this thread. You can verify your own domains via HTML verification without the need to contact an admin or use external DNS. Go to https://search.google.com/ and login or sign up. Click "add property" and when you select property type select "URL Prefix" NOT "Domain", and it will give you an html file to put on your website.
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The module python-docx has been installed on Johnny's Python 3.10. You can see the current list of installed modules and their versions at https://krydos2.heliohost.org/pyinfo/info3.10.py
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Closing due to inactivity.
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Your account has been reset. Click the link in the other email that I just sent you to continue with the reset process.
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Yeah, I was wondering about that too since your payment has been working so well for the last few months.
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For anyone else who reads this, each 1 person can have 1 account total, regardless of how many email addresses you create. And each 1 account can have up to 10 websites for free. You don't need to create 2 accounts to have 2 websites, and the only thing you're going to accomplish by creating 2 accounts is getting both suspended. Our terms of service are really easy to understand. You don't even need to consult with a lawyer. The reason we limit people to 1 account per person is because we're a non-profit free hosting provider so the only money we get is from donations and advertising revenue. We turn away hundreds of people each day who would love to have 1 free account, so we don't think it's fair for 1 person to have more than 1 account when there are so many people who aren't able to even have a single account. If we had the servers, and money, and resources of Google or Amazon or something, we would allow everyone to create as many accounts as they wanted to, but we don't have infinite money and we don't have infinite servers, so we have to try to be as fair as possible to the few people we can provide free hosting to.
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You need to work on your reading comprehension. We've already answered that. Here's another example. The terms of service say And you somehow interpret that to mean that since you have 2 email addresses you count as 2 people?
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Unable to login with that username and password.
Krydos replied to georgelukas's topic in Customer Service
What happened when you reset your password at https://heliohost.org/reset/ ? -
Your subscription has been canceled. Thanks for using our VPS service.
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Here's a link that you can use to purchase that domain if you want. https://heliohost.org/partners/namecheap/xrplbkas.com And here's another link that you can use to purchase your main domain. https://heliohost.org/partners/namecheap/absensicheck.com If you use those links you can get them for $5.98 USD for the first year with the code NEWCOM598, and we get a few cents for the affiliate link usage. Obviously, whatever random domains you have us add aren't going to work unless you buy them first. If you'd like a free domain we can provide something like xrplbkas.helioho.st or xrplbkas.heliohost.us.
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No, this is not an April Fool's joke...
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Even after opening free signups twice per day, instead of once per day like the last 19 years, free accounts are still filling consistently in only a few seconds in both time slots. Since the stability of Johnny is still doing great so we're going to increase the number of accounts we give away each day. As long as the uptime and speed of Johnny stays good we'll continue trying to give away as many accounts as we can support each day.
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[Solved] Subdomain addition (docs.ookma-kyi.tech)
Krydos replied to Ookma-Kyi's topic in Customer Service
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DKIM, SPF, and DMARC have been set up for the domain overdueweevil2.helioho.st. We recommend sending a test email to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.
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[Solved] enable dkim for flaskblog@mstn.helioho.st
Krydos replied to realvanyek's topic in Escalated Requests
DKIM, SPF, and DMARC have been set up for the domain mstn.helioho.st. We recommend sending a test email to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.
