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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.6k
    posts

9,333 topics in this forum

  1. Forgot password

    By mafincho,
    • 2 replies
    • 423 views

  2. Reset Password for Account ID

    By cktrack,
    • 2 replies
    • 430 views

  3. Login issue

    By costcowh,
    • 2 replies
    • 424 views

  4. Login issues

    By spacemonkey95,
    • 3 replies
    • 501 views

  5. heliohost account password reset

    By fvirili,
    • 1 reply
    • 340 views

  6. Cannot connect to my HelioHost account

    By springsts,   
    • 0 replies
    • 311 views

  7. Hosting

    By Armanikiper,
    • 1 reply
    • 348 views

  8. I want to add new domain names

    By costcowh,
    • 4 replies
    • 500 views

  9. [Solved] I want to add new domain names

    By futureeternal,
    • 1 reply
    • 579 views

  10. [Solved] Access emails

    By paulbieniek,
    • 2 replies
    • 474 views

  11. [Solved] Increase Storage Space

    By Ookma-Kyi,
    • 1 reply
    • 367 views

  12. [Solved] Additional Domain needed

    By ancient,
    • 1 reply
    • 407 views

  13. [Solved] SSL

    By ancient,
    • 2 replies
    • 493 views

  14. [Solved] Locked Out

    By Ookma-Kyi,
    • 0 replies
    • 312 views

  15. No sign up email

    By denegcon,
    • 1 reply
    • 332 views
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