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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.7k
    posts

9,440 topics in this forum

  1. [Solved] Reset My account

    By douglaswebster21,
    • 1 reply
    • 79 views

  2. Complete website backup to dropbox

    By r0nmlt,
    • 2 replies
    • 671 views

  3. Urgent: Help needed — Document root locked, 504 Gateway, PHP settings & app setup (username: osamalovirboy, site: turkiii.helioho.st)

    By osamalovirboy,
    • 1 reply
    • 145 views

  4. [Solved] I want to add a domain to my account

    By pizzapizza72,
    • 1 reply
    • 92 views

  5. [Solved] Reset My account

    By douglaswebster21,
    • 1 reply
    • 94 views

  6. Request free subdomain for my VPS

    By Giulio Easyconsulting,
    • 1 reply
    • 387 views

  7. [Solved] remove domain from account

    By cesvillalta,
    • 2 replies
    • 87 views

  8. VPS renewal link request

    By hoi4gamer123,
    • 2 replies
    • 532 views

  9. [Solved] Update SPF, DKIM, and DMARC records

    By nelavoi,
    • 1 reply
    • 411 views

  10. [Solved] Please add and delete the following domain

    By ivatsa,
    • 1 reply
    • 468 views

  11. [Solved] reset my account

    By alkastraverse,
    • 1 reply
    • 97 views

  12. Adding new DNS record for my site

    Topic was moved to forum Escalated Requests

  13. [Solved] required to add new domain

    By alkastraverse,
    • 1 reply
    • 937 views

  14. [Solved] Clarification Regarding My Recent Login

    By nathanielcaimoso,
    • 1 reply
    • 126 views

  15. [Solved] Removal of domain and adding of domain

    By tinagolden,
    • 3 replies
    • 1.3k views
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