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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.5k
    posts

9,010 topics in this forum

  1. [Solved] Adding Domain

    By Ibrahim Ehab,
    • 1 reply
    • 68 views

  2. [Solved] Remove a custom domain

    By wangyaa,   
    • 1 reply
    • 56 views

  3. [Solved] add a new domain

    By wangyaa,   
    • 1 reply
    • 50 views

  4. domain change

    By ncatey1,
    • 2 replies
    • 79 views

  5. [Solved] Additional domains

    By Nan0brain,
    • 6 replies
    • 168 views

  6. [Solved] Please add new domain

    By carlos77,
    • 3 replies
    • 83 views

  7. Add domain

    By t42079685,
    • 1 reply
    • 230 views

  8. [Solved] Please add new domain

    By juris,
    • 10 replies
    • 247 views

  9. [Solved] Add new domain to account

    By wangyaa,   
    • 1 reply
    • 87 views

  10. DNS Record Update

    By mfsconsulting,
    • 1 reply
    • 69 views

  11. Domain Problems on Tommy - domain probably associated with another HelioHost account

    By pylmichael,
    • 2 replies
    • 96 views

  12. [Solved] Add new domain username kdn

    By kdn,   
    • 1 reply
    • 103 views

  13. [Solved] Request to Add Subdomains to my account

    By brunomanoelfb,   
    • 1 reply
    • 77 views

  14. [Solved] start over

    By ossvrc,   
    • 1 reply
    • 70 views

  15. FTP speed is incredibly slow

    By rvb,
    • 2 replies
    • 131 views
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