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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.7k
    posts

9,546 topics in this forum

  1. emails blocked

    By ecovoltios,
    • 1 reply
    • 182 views

  2. Reset Account

    By teojingyao,
    • 1 reply
    • 134 views

  3. remote connection to mariaDB

    By chanders,
    • 0 replies
    • 102 views

  4. [Solved] Add On Domain Request

    By jchal,
    • 2 replies
    • 296 views

  5. [Solved] VPS Canceled - Thank you for the VPS

    By bartekbo,   
    • 1 reply
    • 166 views

  6. my username is inw - PLEASE rename widgets-external.shoptions.net to external.shoptions.net

    By inw,
    • 1 reply
    • 140 views

  7. [Solved] Domain Addition Request

    By dddddecorating,
    • 1 reply
    • 179 views

  8. [Solved] I Need To Implememt Another Domain In My Heliohost Account

    By deltaforcemods,   
    • 2 replies
    • 141 views

  9. [Solved] my username is inw - please add 2 new domains: widgets-external.informationnetworkwebsite.com and widgets-external.shoptions.net

    By inw,
    • 9 replies
    • 256 views

  10. [Solved] Apparently no refresh on my WebApp

    By bgt,
    • 1 reply
    • 166 views

  11. Request to Change Subdomain Name

    By khanin,
    • 1 reply
    • 139 views

  12. Game Server

    By Rio adrian,
    • 1 reply
    • 214 views

  13. [Solved] Adding domains

    By guessthecase501,
    • 1 reply
    • 146 views

  14. [Solved] Possible false trigger about "Possible Terms of Service violation detected" email

    By knnske,
    • 1 reply
    • 226 views

  15. Request to Add Custom Domain teenagerscenter.com to Account havfabien39

    By havfabien39,
    • 1 reply
    • 149 views
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