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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

10126 topics in this forum

  1. [Inactive] Websites Down ! Please help

    By vivekrajan007,
    • 2 replies
    • 201 views

  2. [Inactive] Add domain and subdomains back after Johnny rebuild

    By wendyfiore,
    • 2 replies
    • 185 views

  3. [Solved] Incorrect username password

    By slashbit,
    • 11 replies
    • 502 views

  4. [Solved] Host domain registered elsewhere / HOSPEDAR DOMINIO REGISTRADO EN OTRO SITIO

    By renovar,
    • 2 replies
    • 206 views

  5. [Solved] SSL Error

    By yalyn,
    • 3 replies
    • 254 views

  6. [Inactive] Remote MySQL Connection Issue from External Server

    By csierrae1815,
    • 2 replies
    • 213 views

  7. [Solved] High CPU Usage due to aggressive vulnerability scanning (l9scan / LeakIX) - Server Morty

    By talesaz,
    • 3 replies
    • 292 views

  8. [Solved] VPS Mecury, multiple domian

    By chak,
    • 3 replies
    • 208 views

  9. [Solved] Add an Alias

    By ekklisia,
    • 4 replies
    • 234 views

  10. [Inactive] Error: nginx restart failed

    By kbp2025,
    • 2 replies
    • 253 views

  11. [Inactive] Cancellation of my VPS subscription

    By b0chard,
    • 2 replies
    • 238 views

  12. [Solved] Change Main Domain

    By YinYin,
    • 5 replies
    • 276 views

  13. [Inactive] Confusion on restoring account

    By schase,
    • 2 replies
    • 188 views

  14. 413 Request Entity Too Large nginx error. Raise upload size possible?

    Topic was moved to forum Escalated Requests

  15. "IP Range Rate Limited" when I go to "https://wiki.helionet.org/Python"

    Topic was moved to forum Escalated Requests

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