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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

9972 topics in this forum

  1. [Solved] Paid the $19 fee on Apr 30th to upgrade my account to Morty but haven't heard back from Krydos

    By admagnya,
    • 2 replies
    • 117 views

  2. [Solved] antoniodifelice.helioho.st This site can’t be reached

    By antoniodifelice,
    • 2 replies
    • 107 views

  3. [Solved] Fix DNS and add Domain

    By praveenkumarxol,
    • 1 reply
    • 72 views

  4. [Krydos] My subdomain is no longer reachable.

    Topic was moved to forum Escalated Requests

  5. [Solved] DNS for bgt.heliohost.us missing after the crash

    By bgt,
    • 1 reply
    • 77 views

  6. [Solved] backupchiquipoli.helioho.st This site can’t be reached

    By backupchiquipoli,
    • 1 reply
    • 89 views

  7. Domain stuck in DNS queue — Tommy server

    Topic was moved to forum Escalated Requests

  8. My website not working

    Topic was moved to forum Escalated Requests

  9. Client's web site still down

    Topic was moved to forum Escalated Requests

  10. [Krydos] DNS Problem

    Topic was moved to forum Escalated Requests

  11. [Solved] Add Domain Request

    By sprecordsadmin,
    • 1 reply
    • 94 views

  12. [Krydos] Morty, dns errors in domains, please add the domains again

    Topic was moved to forum Escalated Requests

  13. Website and databases not accessible

    Topic was moved to forum Escalated Requests

  14. [Solved] Renew account - need help

    By AdamMat,
    • 2 replies
    • 143 views

  15. [Solved] I want to buy more space

    By osmaralvarez6911,
    • 2 replies
    • 105 views
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