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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.7k
    posts

9,430 topics in this forum

  1. [Solved] reset account

    By Guest hunterp11,   
    • 3 replies
    • 298 views

  2. Disable dns redirect for greenzone101.com.

    By flechen,
    • 2 replies
    • 291 views

  3. [Solved] Add domain

    By mbo,
    • 2 replies
    • 335 views
    • mbo
    • mbo

  4. [Solved] Addon Domain (3)

    By apil,   
    • 1 reply
    • 242 views

  5. [Solved] Can't connect to the database

    By zeldafan,
    • 3 replies
    • 460 views

  6. Upgrade Questions

    By devashraf,
    • 1 reply
    • 302 views

  7. DNS Configuration on Heliohost's Plesk

    By redactu,
    • 2 replies
    • 338 views

  8. [Solved] subdomain

    By Guest hunterp11,
    • 2 replies
    • 239 views

  9. i need help

    By LibertyVision,
    • 2 replies
    • 236 views

  10. [Solved] Awaiting my Tommy invitation ? - Quick Update Needed

    By live7day,
    • 3 replies
    • 507 views

  11. [Solved] Softaculous problem??

    By devashraf,
    • 3 replies
    • 388 views

  12. [Solved] Allocation problem

    By devashraf,
    • 4 replies
    • 419 views

  13. [Solved] Pleas change main domain to muj.my and additional domain to adi.helioho.st, please wipe my account

    By adityakr415,   
    • 3 replies
    • 446 views

  14. [Solved] Why can't I access my DB?

    By duckworth,
    • 3 replies
    • 367 views

  15. Remote database

    By evangadiforum,
    • 1 reply
    • 197 views
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