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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.1k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.3k
    posts

8,612 topics in this forum

  1. [Solved] im ready for plesk

    By theshade,
    • 2 replies
    • 357 views

  2. [Solved] Still unable to login

    By andrelc,
    • 2 replies
    • 254 views

  3. website offline

    By andrelc,
    • 3 replies
    • 254 views

  4. [Solved] Need to reset plesk login password for account on Tommy

    By subhashr,
    • 1 reply
    • 195 views

  5. [Solved] requesting main domain change

    By anthonyt,
    • 1 reply
    • 252 views

  6. [Solved] Media Wiki Instalation

    By benmmonster,
    • 1 reply
    • 276 views

  7. [Solved] Add domains to my account

    By jomocu,
    • 3 replies
    • 327 views

  8. [Solved] Wipe my data in my host

    By Palpale,
    • 1 reply
    • 261 views

  9. [Solved] remote access my database

    By atarantino75,
    • 1 reply
    • 443 views

  10. [Solved] password update on heliohost.org

    By realvanyek,
    • 1 reply
    • 277 views

  11. [Solved]

    By elkhaddir,
    • 3 replies
    • 267 views

  12. [Solved] Addition of Domain Name

    By aashish101,
    • 1 reply
    • 227 views

  13. [Solved] Reset password on unsuspended account

    By rockygl,
    • 1 reply
    • 225 views

  14. [Solved] please add this domain in my account.

    By intraserverin,
    • 1 reply
    • 200 views

  15. [Solved] Forgot my password

    By compactorb,
    • 1 reply
    • 198 views
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