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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.7k
    posts

9,654 topics in this forum

  1. DNS Record Update

    By mfsconsulting,
    • 1 reply
    • 306 views

  2. Domain Problems on Tommy - domain probably associated with another HelioHost account

    By pylmichael,
    • 2 replies
    • 401 views

  3. [Solved] Add new domain username kdn

    By kdn,   
    • 1 reply
    • 358 views

  4. [Solved] Request to Add Subdomains to my account

    By brunomanoelfb,   
    • 1 reply
    • 321 views

  5. [Solved] start over

    By ossvrc,   
    • 1 reply
    • 331 views

  6. FTP speed is incredibly slow

    By rvb,
    • 2 replies
    • 555 views
    • rvb
    • rvb

  7. [Solved] Account Reset

    By artenahandmade,
    • 1 reply
    • 304 views

  8. [Solved] add new domain

    By autamation,
    • 2 replies
    • 364 views

  9. 500: Internal Server Error

    By debug99,
    • 1 reply
    • 302 views

  10. [Solved] please add my domain to my account

    By freelio,   
    • 1 reply
    • 364 views

  11. Upload size problem

    By geggel,
    • 4 replies
    • 567 views

  12. [Solved] Please add my Domain

    By seekwe,
    • 2 replies
    • 436 views

  13. [Solved] Please Remove Subdomain And Alias

    By walterpowell,   
    • 1 reply
    • 407 views

  14. [Solved] Please Add Subdomain

    By tmzafar,   
    • 1 reply
    • 360 views

  15. [Solved] T-Mobile 5G Home (is a hotspot)

    By ajaxStardust,
    • 2 replies
    • 489 views
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