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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.7k
    posts

9,584 topics in this forum

  1. domain change

    By ncatey1,
    • 2 replies
    • 355 views

  2. [Solved] Additional domains

    By Nan0brain,
    • 6 replies
    • 527 views

  3. [Solved] Please add new domain

    By carlos77,
    • 3 replies
    • 434 views

  4. Add domain

    By t42079685,
    • 1 reply
    • 492 views

  5. [Solved] Please add new domain

    By juris,
    • 10 replies
    • 805 views

  6. [Solved] Add new domain to account

    By wangyaa,   
    • 1 reply
    • 330 views

  7. DNS Record Update

    By mfsconsulting,
    • 1 reply
    • 276 views

  8. Domain Problems on Tommy - domain probably associated with another HelioHost account

    By pylmichael,
    • 2 replies
    • 367 views

  9. [Solved] Add new domain username kdn

    By kdn,   
    • 1 reply
    • 336 views

  10. [Solved] Request to Add Subdomains to my account

    By brunomanoelfb,   
    • 1 reply
    • 304 views

  11. [Solved] start over

    By ossvrc,   
    • 1 reply
    • 312 views

  12. FTP speed is incredibly slow

    By rvb,
    • 2 replies
    • 532 views

  13. [Solved] Account Reset

    By artenahandmade,
    • 1 reply
    • 278 views

  14. [Solved] add new domain

    By autamation,
    • 2 replies
    • 332 views

  15. 500: Internal Server Error

    By debug99,
    • 1 reply
    • 284 views
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