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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.3k
    posts

8,702 topics in this forum

  1. [Solved] How can I get a lily addon account? I need it to run a web app in .Net Core 6

    By mynor545,
    • 1 reply
    • 378 views

  2. [Solved] Help

    By mynor545,
    • 1 reply
    • 154 views

  3. [Solved] Not resolved : ERROR PUBLIC FOLDER IS LOCATED ON HTTPDOCS/PUBLIC AND GIT ERROR for 2nd time, need to reset my account

    By elkhaddir,
    • 5 replies
    • 321 views

  4. [Solved] Switch Hosting Plans

    By epearson001,
    • 7 replies
    • 339 views

  5. Uh oh, something went wrong. I recommend contacting support for further assistance.

    By sarginex,
    • 1 reply
    • 254 views

  6. [Solved] Request to Add an Addon Domain

    By thedannified,   
    • 1 reply
    • 383 views

  7. [Solved] Please add domain

    By b3schni,
    • 1 reply
    • 238 views

  8. [Solved] failed to renew account

    By coolerua,
    • 1 reply
    • 195 views

  9. [Solved] CREATE NEW SUBDOMAIN

    By orca,
    • 3 replies
    • 406 views

  10. [Solved] Domain Change

    By muneebgulzar,
    • 1 reply
    • 299 views

  11. [Solved] Subdomain document configuration is overriding nodejs

    By alvaromldev,
    • 1 reply
    • 220 views

  12. Want to sign up for a .Net account on Lily - How to?

    By Aaroneus,
    • 7 replies
    • 489 views

  13. Change main domain

    By amarks,
    • 3 replies
    • 205 views

  14. [Solved] Change subdomain document root

    By alvaromldev,
    • 2 replies
    • 216 views

  15. [Solved] PHP Not Working on my server

    By stewguy,
    • 9 replies
    • 387 views
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