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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.4k
    posts

8,888 topics in this forum

  1. E-mail dns settings (spf, dkim, dmarc)

    By vvenet,
    • 0 replies
    • 198 views

  2. I have set up mail, but the website is not available: https://webmail.spanyolkonyvelo.es/roundcube/index.php?_user=zsolt%40spanyolkonyvelo.es Username: zsolt112873

    By zsolt112873,
    • 1 reply
    • 149 views

  3. [Solved] Please put one more addon domain to my account - dudaflores.com

    By mel2023,
    • 1 reply
    • 157 views

  4. [Solved] will need my information for tommy has this email doesn't function

    By Max Manning,
    • 1 reply
    • 157 views

  5. [Solved] "Mail Settings" in Plesk disappeared

    By vvenet,
    • 6 replies
    • 401 views

  6. [Solved] Request to convert andreijiroh.dev into primary domain while keeping my helioho.st subdomain as addon

    By ajhalili2006,
    • 7 replies
    • 428 views

  7. [Solved] Wipe & Start Over

    By marckeeley,   
    • 1 reply
    • 1.9k views

  8. [Solved] Please reset account and remove domain

    By mrbay,   
    • 1 reply
    • 222 views

  9. [Solved] ERR_TOO_MANY_REDIRECTS

    By zsolt112873,
    • 9 replies
    • 326 views

  10. [Solved] add domain

    By tntprojects26,
    • 3 replies
    • 177 views

  11. [Solved] spanyolkonyvelo.es instead of spanyolkonyvelo.helioho.st

    By zsolt112873,
    • 4 replies
    • 218 views

  12. Request for Nameservers for External Domain

    By azzedine,
    • 1 reply
    • 166 views

  13. Help reduce

    By azoresva,
    • 1 reply
    • 135 views

  14. [Solved] Change Domain

    By pptvirtual,
    • 1 reply
    • 161 views

  15. custom domain not workin

    By k4i0d,
    • 3 replies
    • 186 views
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