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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.1k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.2k
    posts

8,492 topics in this forum

  1. [Solved] Cannot Login nor Reset Password

    By rocks,   
    • 0 replies
    • 763 views

  2. 404 error

    By mmansyur,
    • 1 reply
    • 326 views

  3. [Solved] PostgreSQL remote access

    By closer,   
    • 4 replies
    • 938 views

  4. [Solved] Is Cloudflare IP ranges blocked from accessing Tommy?

    By DmC,
    • 2 replies
    • 591 views

  5. [Solved] Tommy Down (again)

    By DmC,
    • 1 reply
    • 433 views

  6. Error in accessing MySql database from Java

    By joomleex,   
    • 9 replies
    • 1.3k views

  7. [Solved] Invitation to Tommy

    By KarloRomic,
    • 4 replies
    • 583 views

  8. Replace my Subdomain

    By dott,   
    • 2 replies
    • 998 views

  9. [Solved] Any .htaccess rewrite will causes error 403

    By yky123,
    • 3 replies
    • 826 views

  10. addon domain with Google Domains primary domain

    By helioma,   
    • 4 replies
    • 945 views

  11. [Solved] upgrade the java server to tommy

    By lirn,   
    • 3 replies
    • 539 views

  12. [Solved] Turn AutoSSL Back on

    By DmC,
    • 3 replies
    • 611 views

  13. [Solved] Not able to login.

    By jainanuj,   
    • 2 replies
    • 760 views

  14. [Solved] External connection to database failure

    By gijonsesale,
    • 2 replies
    • 485 views

  15. [Solved] INVALID LOGIN

    By janisek,   
    • 3 replies
    • 631 views
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