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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.6k
    posts

9,310 topics in this forum

  1. [Solved] accessing my postgres database by second (read only) user

    By wambachr,   
    • 4 replies
    • 938 views

  2. [Solved] Trying to get email to work for my custom domain

    By jpl2,
    • 5 replies
    • 951 views

  3. Remote Postgresql Request

    By fabiogfg,
    • 2 replies
    • 576 views

  4. [Solved] Archived Due to Inactivity

    By feshibab,
    • 4 replies
    • 879 views

  5. Username Changed

    By victord,
    • 2 replies
    • 635 views

  6. [Solved] Remote Access request

    By krish300,   
    • 3 replies
    • 806 views

  7. [Solved] Install Python modules

    By nicovale,   
    • 1 reply
    • 964 views

  8. [Solved] remove java support

    By wambachr,
    • 1 reply
    • 519 views

  9. [Solved] Autossl error

    By J823,
    • 3 replies
    • 1k views

  10. Is something up with FTP?

    By trenten,
    • 10 replies
    • 1.4k views

  11. [Solved] Message: mysqli::real_connect(): (HY000/2003): Can't connect to MySQL server on 'johnny.heliohost.org' (111 "Connection refused")

    By sanju757,
    • 6 replies
    • 1.2k views

  12. [Solved] Moving an account to Tommy

    By paul9,   
    • 1 reply
    • 846 views

  13. [Solved] Please restart Tomcat server.

    By user1812,
    • 1 reply
    • 577 views

  14. [Solved] Account Deletion

    By shezy,   
    • 2 replies
    • 701 views

  15. [Solved] Not able to donate and upgrade to tommy server

    By shghsts,
    • 3 replies
    • 2k views
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