wolstech

Ricky has not been rebuilt with Plesk and is in the process of being decommissioned. The only servers that are available at the moment are Johnny and Tommy, and Tommy requires a donation.

Nope. Krydos has to set that up for you. What is the name of the database user (I see the database posted above)?

To reset an account, we just delete it and reinvite you. Are you sure you want me to delete your account and send you an invite? As for domains, they need to be added after the reset. Also, do you really need all 4 of these plus a main domain? The number of domains configured on the server is the determining factor when it comes to the server's capacity these days. The servers have the CPU/RAM/Disk Space, the more domains we set up for people, the slower the server gets. Too many domains is actually the reason Tommy didn't fit everybody when we did the migrations and we had to put a bunch of people on Johnny.

Added. You'll need to add an A record pointed to 65.19.141.67 and AAAA to 2001:470:1:1ee::2009 or set name servers to ns1.heliohost.org and ns2.heliohost.org for it to resolve. The domain may take up to 2 hours to start working.

Sure. PM me the email address and I'll try sending it there.

The link expires after 7 days. I've sent you another one.

Please check your email for a link to reset your password.

Resent. Keep in mind that some mail providers don't accept mail from us. If you don't receive the replacement invite and it's not in spam, web.de is likely one of them.

Krydos has to do this.

That script is obsolete and hasn't worked in 2 years (it died in 2021 with cPanel). It also doesn't apply to VPSes anyway. We don't provide DNS service (beyond the vps##.heliohost.us domain) or mail service for VPS customers, you're supposed to install that stuff on your VPS or use external services for those. We do provide mail and DNS for Plesk shared hosting, but without knowing your account info and the domain its difficult to troubleshoot or set this up. Do you have an actual VPS or are you on Plesk shared hosting and mistakenly calling it a VPS? If you have a VPS, what VPS number? If shared hosting, what username and server? What domain are you trying to point to your account?

Because the IP is wrong on our name servers. Your domain is set up with Johnny's IP, but the account itself is on Tommy. The domain is pointed to the wrong server. Krydos will need to fix it.

Space added for the first transaction. I can't verify the second one. Was this through GoFundMe, and if so did you uncheck the box for "share information with the charity"? It's not showing in Paypal and GFM only shows a few anonymous donations from today (which won't receive the gifts since they're anonymous).

Yes it can be reinstalled. If it's just SSH that's broken though Krydos can often fix that, it's not uncommon for things to happen such as firewalling yourself out. Escalating to Krydos.

Please check your email for a link to reset your password.

Please check your email for a link to reset your password.

Added. You'll need to set an A record pointed to 65.19.141.67 and AAAA pointed to 2001:470:1:1ee::2009 or change your name servers to ns1.heliohost.org and ns2.heliohost.org. The domain may take up to two hours to start working.

Changed. It may take up to 2 hours to take effect.

Please check your email for a link to reset your password.

Please check your email for a link to reset your password.

Since you're using Cloudflare I've added this for you (I don't know how K normally does the DNS half of these, but it doesn't matter since you're using CF anyway). Please make sure you add an A record pointed to 65.19.141.67 and an AAAA record pointed to 2001:470:1:1ee::2009. If you want to use email, also create an MX pointed to johnny.heliohost.org, a CNAME called webmail pointed to emo.icu (if you want webmail), and an SPF record if you plan to send email. The domain may take up to 2 hours to work.

Please check your email for a link to reset your password.

You can't actually add a domain to Plesk yourself because the required DNS integration hasn't been developed. To add a domain: Request the domain be added by posting over in customer service. You can't add a domain in Plesk yourself. Change the domain's name servers to ns1.heliohost.org and ns2.heliohost.org, or add appropriate DNS records pointed to the IP addresses shown on the new domain in Plesk. Wait until DNS propagates (most people usually see the updated DNS within an hour, but it can take up to 48 hours in some cases) and Apache restarts (up to 2 hours).

Krydos can do this.

Krydos can do this.

PHP errors are logged in error_log in the logs folder in your home folder. That said, when an application produces a 500 error after being moved from another host, the first thing to check is usually the database settings, so I just looked there and immediately found an issue.