wolstech

Since you're able to log in, you can change it in Plesk. Log into Plesk, then click your username in the upper right, pick edit profile, and there are two boxes to change your password.

Weird. The domain is configured in Plesk, the DNS is pointing to the right IP, no recent domain add or renewal that would cause the domain to be pending, index.html was deleted, and no obvious .htaccess issue...escalating to Krydos for additional troubleshooting.

That account is already active. Sometimes that error pops up because the server is being slow, but it finishes in the background. If you're still unable to log in, let us know and we can reset the password.

You simply send us the money for the additional storage and provide the transaction number here in your post. We'll verify the payment and add the space for you. You can send the money through any method we accept. Most use one of our donation links or crypto: https://heliohost.org/donate/ , but you can also send from PayPal using admin@heliohost.org as the email address. It's $5 for 1000MB, with a max of 6000MB for any one person (space beyond 6000MB would require you switch to a VPS instead).

Well that's odd. It should be showing the same files as in the Plesk file manager. I've seen this happen when a main domain gets changed and the system hasn't updated yet, but never on a new account. Escalating to Krydos.

He just checked and can see the BTC. Invite sent. It might be in your spam folder since you're on gmail. Thank you for the donation

Krydos can validate this for you

The BTC wallet on our end is hosted on Coinbase, which should be the second option (Exchange Travel Rule Supported).

Added. Please keep in mind we have a limit of 10 domains per person, you're now using 9 of them (your main domain, informationnetworkwebsite.com, and 7 subdomains). The domains can take up to 2 hours to work.

Added. It may take up to 2 hours to work.

Your account kept forking new processes over and over that never exited, which subsequently caused high load that slowed the server down. I suspect that was from the fork_demo.php in your account running away based on the contents. Please be mindful of your code and make sure it does not just keep spawning processes and hogging resources as it could crash the server. I've renamed that file so it cannot run and unsuspended you. You can monitor your load here: https://heliohost.org/dashboard/load/ If this happens again, you will not be unsuspended.

To see someone beat our price permanently is impressive. Most of the ones we’ve found are limited time and we end up beating them once the promo runs out. Makes me wonder if they are subsidizing it with another service that they offer as there is no way that selling those kinds of resources for that price is sustainable unless they have another source of revenue…my bet is they’re also selling shared hosting which costs basically nothing to offer except the panel license if you already have the servers running for something else. We kind of do the opposite (give the shared hosting away and subsidize it with VPS sales and donations).

How much is it after the first year though? The full $300? Or are they giving you $80/year permanently? We're less than half of their price without that 75% off promotion. The $70.20 for 6 months ($140.40/yr) is our normal price, no limited time promotions or marketing gimmicks.

It's because the code you're using relies on "simple authentication" (a username and password), but gmail requires a standard called xoauth for scripts to send email through it. Gmail removed support for simple authentication recently. You need to either use a different email provider that still supports simple authentication (like the mail server on Johnny) or rewrite the code to implement xoauth. Here's a guide on how to use gmail with phpmailer to make a basic sending script: https://phppot.com/php/sending-email-using-phpmailer-with-gmail-xoauth2/ It's not nearly as simple but is the supported way of doing it now.

Certificate has been installed. Please give it an hour or so to start working. In the future, you can do this yourself in Plesk by choosing the domain->SSL/TLS Certificate->Install free certificate from Lets Encrypt.

Krydos has to do this. He usually sees these requests within 24 hours in most cases, and once started most rebuilds complete within an hour. An email is typically sent when it finishes.

Resent. Please note that for security reasons it is being sent to an address ka***@***l.com associated with your account, not to the email address on your forum profile (which does not match).

Missing DNS zones have been created, the rest of your domains should be available shortly.

The gektek.heliohost.us one has started working now. The DNS zones are missing for the added domains, so the .info won't work nor will any of the others. I'm waiting to find out if this is normal and I need to create them, or if the unarchive failed.

That account completed its unarchive and looks to be pending an Apache restart for the domains to start working. If you're unable to log into it, let us know and we can reset the password.

It was high load. Not sure how bad it was as the suspender did not log it, but I do remember seeing your account floating right around the 10000 mark last week. You can monitor your own load at https://heliohost.org/dashboard/load/ Please keep the CPU under 10000 per day and the memory usage under 100GB per day to avoid being suspended for load. Unsuspended.

That website is on Lily. Your Lily account still exists and was never deleted because Lily was not affected by the Plesk migration (Lily does not run a control panel). The Johnny account contents are inside that cpmove file, you have to unpack it with a tool like 7zip, there should be a folder inside called mysql that has the database files. There will also be a folder called homedir with the files from your account.

The Lily account is still active. That never went away, only the Tommy account was deleted. The backup link is to recover the Tommy account content.

Please check your email for a link to reset your password.

This is by design. Plesk puts each domain in its own folder, unlike cPanel which required them all be inside public_html. That said, since you have a legacy account and prefer the old structure, I've moved the document root for you. It'll take 2 hours to take effect.