wolstech

The account xdwolf looks like it was transferred/created on Plesk on March 16, later suspended for multiple accounts October 9, subsequently unsuspended as the account being kept, then somehow deleted without the deletion being logged. Escalating to Krydos to find out what happened here, but either way you're probably going to need an invite for a new account.

Answered in email support. Invite resent.

Please post the transaction ID of the donation so we can resend it. I have a feeling it didn't send because of your Johnny account still existing when you donated.

That account's password cannot be reset because you're in violation of the terms of service for having more than one account (inittest and aleemra1). Would you like me to suspend the new account inittest and send a reset for aleemra1, or would you prefer to suspend aleemra1 and keep inittest? If we don't hear from you within 24 hours, both accounts will be suspended until we receive a response.

Changed. Please ensure DNS name servers is set to ns1.heliohost.org and ns2.heliohost.org, or if using external DNS that A and AAAA records are pointed to the IPs shown in Plesk. The domain can take up to 2 hours to start working.

We have to do it for you. What domain do you want added? Also, please be aware that we're all volunteers. Support requests can take 24 hours or longer on occasion, and we do not offer any SLA regarding response times or availability of support or servers. We don't get paid to do this, so trying to rush us will just move you to the back of the line.

No. They're entirely separate. A domain attached to Lily will not appear in Plesk at all and cannot be controlled from Plesk. You can use the Plesk account's MySQL from Lily but it is considered remote. You will need to enable remote access to mysql, and specify the host name of your Plesk server (e.g. tommy2.heliohost.org) as the database server instead of localhost.

Changed.

To change the Plesk username you have to delete your account and sign up again. Forum username I can just change for you. What do you want it to be?

ASP.NET does need to be run on Lily. Keep in mind though that Lily has no control panel or user interface. I have to set a lot of things up for you, and you just upload your application via FTP and configure it by editing the web.config file. In order to get a Lily account, you need a Plesk account on one of the other servers first which you already seem to have (the Plesk account provides things like email that Lily doesn't have). Do you want me to create a Lily account for you?

High server load. 10060 CPU. You got suspended for high load. Please optimize or remove the software running on your account. If it's not possible to optimize this further, you may wish to consider a VPS instead for the time being. Eventually Morty would be another potential option as there's no load restriction there (and a monthly fee in place of the load restriction), but he isn't available yet. Unsuspended.

Did you install a certificate? You can do that from the SSL options in Plesk (make sure you uncheck the option for wildcard certificate as it's not supported). Once you do that, it can take up to 2 hours for the certificate to start working.

We have to add it for you. What domain do you want?

Lets Encrypt sends those emails itself, and they have no idea whether the domain and account are no longer active. Marking solved

That account does not exist. There is a different but similar account called asterwind, but it has entirely different domains and a different email address. EDIT: To clarify this, the account you're looking for was deleted in September due to being suspended for too long. It was suspended for multiple accounts, which makes sense because the above account already exists.

It's because you let your account get archived. When an account gets archived, its DNS zones get deleted. Unarchiving does not restore the DNS zones for any domain except your main domain. As a result, added domains using our DNS will not function after unarchiving unless you ask us to recreate the zones. I've recreated these for you and they should be working shortly. The "disabled" status on your added domains was because the domains are not resolvable. If a domain does not resolve to our server, the system disables it automatically after a period of time to improve server performance.

Do you have a Plesk account? If so, what is the username? Even though you will be using Lily, you still need a Plesk account on one of the other servers in order for a Lily account to be set up since the Plesk account provides services such as email and DNS...

Lily has no user interface or control panel. I have to configure many things for you. Site options are controlled by editing web.config manually via FTP and creating text files in your home folder. Also, it supports up to .NET 6.0 at the moment. Will that be sufficient?

The free *.helioho.st and *.heliohost.us domains generally can only be pointed to sites hosted on our servers.

Does the API run over a nonstandard port? We block outbound traffic on nonstandard ports, so if it's doing something like making an API call to api.something.com:12345, it won't work unless you request the port be opened.

Wordpress is so bloated that the more likely issue is Apache/PHP timing out causing nginx to toss that error. WP struggles in its vanilla form due to the amount of resources it needs, and often performs poorly or not at all if you install a lot of extensions. Some extensions are worse than others, but I can say from experience that WooCommerce, Wordfence, and Elementor are three that almost always lead to broken installs and high load.

It was this fundraiser: https://helionet.org/index/topic/41169-2020-server-improvements/g If I remember that fundraiser correctly, you were supposed to get one of the three gifts, not all 3 of them together. You picked the VPS, so you can't get the space or inactivity protection.

Those overuse suspensions are what happens when your account runs out of disk space. The weird part is you were nowhere close to being out of space (212MB of 1000MB), so there was nothing to clean up. Unsuspended.

Domains added. It can take up to 2 hours for them to work.

Can you post the transaction info for the donation? As for the inactivity, I don't believe we offer that on Tommy and Johnny anymore...I forget but it may have been a fundraiser promo? A Morty account will offer that once the server is available. I'll let Krydos handle this as he'd have more details on it.