wolstech

The username troper is associated with http://bdlan.heliohost.org/ Our accounts cannot be accessed using the shared IP address and username. Entering the server IP in a browser will simply show a queued page. Also, I viewed that site and there are several porn/adult links on it. Pornography is not permitted on heliohost. Please remove these links to avoid being suspended.

A lot of other things that integrate with apache would break, and cpanel probably doesn't support it, not to mention I'd be willing to bet the config files are incompatible between the two. Besides, Java and PHP (which we run as CGI if i remember right, not as a module) are almost certainly bigger contributors to load than apache itself. An admin would be able to explain the details as to why this isn't feasible better than I can. While I will agree that Johnny is busy a lot, we do advertise it as experimental and having less uptime as a result.

That account is not suspended. I can view it just fine. What exactly are you seeing when you try to view it? Also, you are on Johnny.

The account paulatun has been unsuspended.

You were suspended for having 2 accounts (paulatun and chaser18). Which one do you want unsuspended?

Your account has been manually unsuspended. If you still see the suspended page then you should try clearing your browsers cache. -- Please spare a few minutes to take our brief survey: http://feedback.heliohost.org/ Your participation in this survey is greatly appreciated.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.

This account has been suspended for violation of our one account per user policy which is clearly stated during the creation process of each and every account on Heliohost. A common misconception is that you need a separate account for each website that you want to host, but since Heliohost differs from most free hosts and even most paid hosting by offering unlimited addon domains, unlimited parked domains, and unlimited sub domains one can easily and conveniently host as many separate websites as they wish all from your one free hosting account. If multiple accounts were created to get around our disk space limit we strongly suggest using a free service such as dropbox to host your large images, videos, and downloads while continuing to host your website with us if you wish. If you understand that each user is only allowed to have one active account please let us know which account you would like to use and it can be unsuspended for you. Also let us know if you need backups of any of the data on the other accounts, and if there are any domains on the suspended accounts that you would like to host on your main account because we will need to remove them from the suspended account before you will be able to host them on your unsuspended account. For example: user1: unsuspend user2: backup user3: backup, idontreadrules.com user4: thoughticouldgetawaywithit.org

You were suspended for running 4 cron jobs in a day. The limit is 2 per day. Your account has been unsuspended.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache. Also, your main domain is tivi.heliohost.org.

On other boards I provide tech support on, we're actually told explicitly to do exactly what you said didn't work, hence my comment. We'd often get users who'd check their topic once every 2 weeks, only to find it locked and make a duplicate. For me, that test install shows a 500 error more often than not. I had to refresh it 4 times to get it to load normally. I'm wondering if sugarcrm is just sensitive to being impacted by load or something. Also, I saw a guide recommend setting max_execution_time and max_input_time to 300, but that seems a bit excessive (and probably abusable).

It's working fine for me. You're on Johnny though, and high load can sometimes make sites spit out 500 errors that come and go randomly. If you want more uptime, you might want to consider switching to stevie.

@tjoene: That topic you linked is the same person. It was OP's prior attempt at having this fixed. He probably started this one because someone locked his topic over in escalated requests despite it not being fixed.

You were suspended for running 3 cron jobs. The limit is 2 per day. Your account has been unsuspended.

Please clear your cache.

That indeed looks like a phishing site. Suspended.

Go to this page: http://johnny.heliohost.org:2082/frontend/x3/sql/managehost.html Put a % in the field and click "Add Host". That will allow connections from any IP address. Normally I wouldn't recommend doing this for security reasons, but since your IP is dynamic, having to frequently change it in cPanel will probably get annoying.

How are you logging in? The recommended method is to use the form at the bottom of www.heliohost.org.

Your NS records are set correctly: http://byrondallas.heliohost.org/php/tools/dns_records.php?domain=haikosella.fi&rec=ALL I now see this: http://i.imgur.com/USI6rJY.png If it still won't work for you, wait a few hours, then flush your DNS (on Windows, open a command prompt, run ipconfig /flushdns), and clear your browser cache.

That domain isn't hosted by us. It is hosted by whoever owns IP 164.215.37.10 (which appears to be a site called woima.fi). You need to set your nameservers to ns1.heliohost.org and ns2.heliohost.org on your registrar's website if that domain is supposed to be hosted here. As for seeing the queued page when typing the server IP into your browser, this is normal. There are thousands of accounts on the same IP as you, and your domain tells the server which one it should be showing you. The queued page is the server's way of saying it doesn't know which site you're trying to reach.

It will become inactive if you don't log into cpanel for 30 days. If it becomes inactive, you can renew it using this script: http://www.heliohost.org/home/support/scripts/renew If an account becomes inactive and you don't renew it, it will eventually get deleted for being inactive too long.

The license on Stevie needs to be updated again. It happens every few weeks. Everybody on Stevie is affected. See http://www.helionet.org/index/topic/17775-stevie-is-currently-not-licensed/

Most ports other than the ones used for the services we offer are blocked. Incoming ports are usually not opened for anyone (I've never seen a request for it be approved, I know several have asked). The outgoing port...possibly, but an admin must make that decision, and you need a good reason for it.

Your account was suspended for inactivity, because you haven't logged into your account in the last 30 days. To reactivate your account, please visit http://www.heliohost.org/home/support/scripts/renew. To prevent this from happening in the future please remember to visit http://heliohost.org/ to log into your account at least once every 30 days. If you are still seeing the Account Suspended page after renewing your account, please clear your cache. Also, your account is on Johnny.

Johnny accounts take ~48 hours (or sometimes even more) to set up a lot of the time due to load. The long delay for an account setup on johnny is normal.