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wolstech

Chief Risk Officer
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Everything posted by wolstech

  1. wolstech
    Have you tried clearing your cache? Does it appear if you use the editor in another browser?
  2. wolstech
    Glad to see you got it working Feel free to let us know if you need anything else.
  3. wolstech
    FTPS doesn't work properly on Johnny or on tommy. We don't know why. SFTP is supported on both servers though and is more secure anyway. For Johnny, the port number is 1373. Tommy is different. If you look for a recent topic on Tommy FTP, you'll find setup instructions from krydos (I'd copy paste them for you but I'm on mobile). They're identical other than the port number and host name.
  4. wolstech
    You'll receive an invite within 24 hours to register. Krydos sends them manually, so they take some time to come.
  5. wolstech
    It's likely your .htaccess file. Rename the .htaccess file in your public_html folder to something else so it's ignored and try it again (make sure to type in the URL, don't just refresh since that will use the HTTPS already in the address bar)
  6. wolstech
    Domain changed. Be aware that your site is currently redirecting to SSL, but because SSL is not configured on your account it's showing a random website. You will need to remove your SSL redirect or obtain a certificate and configure SSL before your content will be visible.
  7. wolstech
    Unsolved and escalated.
  8. wolstech
    Blazeweb has it. We do not offer SSH access.
  9. wolstech
    We cannot manage the domain for you since we're not a registrar. We can only run your content on your domain once the domain is registered. The registrar needs the transfer code to accept your domain. As I said earlier, we recommend Namecheap for that. Then you need a hosting company, which is what we are. Once Namecheap or another registrar transfers your domain, you specify our nameservers on Namecheap's site, then your domain will work with our service. It sounds like you want a single company that does both domain registration and the hosting. We do not provide such a service.
  10. wolstech
    Yes that company could be giving you trouble intentionally, especially if they sell a competing product. I've seen one other company that did the same thing, the user ended up transferring his domain so he could host with us. We typically recommend Namecheap for domain registrations: https://www.namecheap.com/?aff=102467 They support .de domains, so you should be able to transfer your existing domain to them.
  11. wolstech

    wolstech replied to Dtc's topic in Customer Service

    Last I was told, there is no cPanel plugin for Lets Encrypt, only a WHM plugin. There's a major difference. A WHM plugin is managed by root admins, and is global to everybody on the server. The WHM plugin issues a certificate for every single account and domain on the server. It has a stupidly low limit of I believe 20 certs a week that we'd go over in a single day...we have way too many new accounts per day for it. In addition, SSL adds extra load to our (and LE's, for issuing the certs) servers, and many domains hosted here probably wouldn't use SSL even if we made it standard on all accounts. As of right now, due to the lack of available software and LE's restrictions, there is no way for normal users to properly automate Lets Encrypt on our service. You can however manually generate a certificate for your domain every 90 days and install it. See this guide for that: http://wiki.helionet.org/Installing_an_SSL_Certificate_with_ZeroSSL
  12. wolstech
    The domain wildsidedivers.tk is correct already: http://bybyron.net/php/tools/dns_records.php?domain=wildsidedivers.tk&rec=NS Have you tried adding it? The domain iot-sa.tk is incorrectly configured though. You need to select Custom DNS and enter the nameservers ns1.heliohost.org and ns2.heliohost.org. Your domain's NS records: http://bybyron.net/php/tools/dns_records.php?domain=iot-sa.tk&rec=NS (We do not support using an A record with Tommy's IP address, which is what it appears you've done).
  13. wolstech
    That's partially correct. A domain is just a pointer to a web server. We cannot register the domain (the actual name) for you since we're not a registrar (the company you paid for the domain should be a registrar), but we can provide the web server that the domain gets pointed to. The fact that they're unable to set nameservers for you or give you instructions is very odd since it's a common process and request for registrars (EVERY domain they sell needs this done as part of setup). The domain is showing as ready on our end, so all the registrar needs to do is add the two records that point your domain to our nameservers and it would work with our service. Did they give you a reason why they can't configure it? Also, what company did you purchase the domain from? (Normally I can look this up, but your registrar doesn't seem to provide the required data...).
  14. wolstech
    That's actually not bad...especially for the free price. Here's an example of a PHP mail package that should work with it: https://github.com/PHPMailer/PHPMailer/ They have an example for doing SMTP with it right in the readme.
  15. wolstech
    All Stevie and Johnny domains should have already been released. You should just be able to add them. Is there an error you're getting?
  16. wolstech
    You can't use the pear mail() because we don't support pear. That error is normal. If you really want to use an external mail server, you should download any of the large number of smtp classes available for PHP that implement the protocol via sockets and use that. Is there a reason you can't use our mail service though (you're the only user we have that has done this)?
  17. wolstech
    Last I checked, we didn't support PEAR. I'll escalate this because of your odd mail configuration...as far as I'm aware, you're the only one who's trying to use an external mail server for their domain's email.
  18. wolstech
    Our server prioritizes delivering mail locally when possible. If mail is sent to a domain hosted here, it never leaves our server by design. I'm not sure if you can change this...Krydos or Byron would know.
  19. wolstech
    To add to krydos, the archive.org link he posted also has the site's contact page available. It can be seen in the left side bar of the archived site.
  20. wolstech
    Your registrar (the company you bought the domain from) should have a place where you can set the nameservers for your domains. Did you have to set a password of some sort when you purchased the domain? If so, you probably can log into a customer area on their website and set them. If you can't figure it out, contact their support and ask them how to set the nameservers to ns1.heliohost.org and ns2.heliohost.org. Many will even do it for you if you ask. All registrars are capable of setting nameservers since every web hosting company requires this same process to use your domain with the hosting company.
  21. wolstech
    You're trying to host a single subdomain of a domain that's hosted elsewhere...cPanel's official answer is that this is not supported. However, we can make it work. You need to use the subdomain in question as your main domain. If you do this, http://rk4.heliohost.org will no longer function. You can't have both. You should be able to change your main domain yourself by signing into www.heliohost.org (note that the option for this is NOT in cPanel, but in the "Heliohost tools" section). If you have trouble, let me know and I can change it for you.
  22. wolstech
    1. Midnight UTC every day. 2. You can still delete your account, but you need to sign into www.heliohost.org to do so. The old one on the classic site is no longer supported. Please note that if you're trying to delete an old Stevie or Johnny account, they've already been deleted since the servers crashed. 3. It's still supported. Support@heliohost.org
  23. wolstech
    That account failed to create, though the error message is "Account creation OK"? Not sure what happened here. Escalating so the cause can be investigated.
  24. wolstech
    Cron again. There's a section in cpanel for crons. I recommend that you check them and assuming you only have 1 job, make sure it's not set to run more often than once every 12 hours. One of your programs probably created a cron set for a few minutes or something. A lot of software will do it when it's installed, and some do not tell you.
  25. wolstech
    Your account was suspended for running too many cron jobs. To help keep load low, we limit accounts to two (2) cron executions in a 24 hour period. This means that, if you only have a single job, it can run no more frequently than once every 12 hours, with two jobs, they can each only run once a day, and so on. Your account has been unsuspended. To add to this for your specific case, there are a lot of programs in Softaculous that create crons during installation. Because we limit the number of crons per day, we recommend that when installing programs from Softaculous, you should disable the cron installation and create it manually so you can keep your account within the limit.
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