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wolstech

Chief Risk Officer
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Everything posted by wolstech

  1. Heliopanel is no longer supported. I haven't seen in mentioned in a year or two at least, and I know it's not being actively developed anymore. It had little in the way of useful functionality anyway, so you're not missing much. When I messed with a version a long time back, it didn't work well and didn't add anything of value. Everything you need to manage your hosting account is done from cpanel or by using the scripts at heliohost.org.
  2. You were suspended for running 5 cron jobs. The limit is 2 per day. Your account has been unsuspended.
  3. This account has been suspended for violation of our one account per user policy which is clearly stated during the creation process of each and every account on Heliohost. A common misconception is that you need a separate account for each website that you want to host, but since Heliohost differs from most free hosts and even most paid hosting by offering unlimited addon domains, unlimited parked domains, and unlimited sub domains one can easily and conveniently host as many separate websites as they wish all from your one free hosting account. If multiple accounts were created to get around our disk space limit we strongly suggest using a free service such as dropbox to host your large images, videos, and downloads while continuing to host your website with us if you wish. If you understand that each user is only allowed to have one active account please let us know which account you would like to use and it can be unsuspended for you. Also let us know if you need backups of any of the data on the other accounts, and if there are any domains on the suspended accounts that you would like to host on your main account because we will need to remove them from the suspended account before you will be able to host them on your unsuspended account. For example: user1: unsuspend user2: backup user3: backup, idontreadrules.com user4: thoughticouldgetawaywithit.org
  4. If you haven't been resuspended, it's probably fine. The system will also delete the jobs if they run too often.
  5. Please clear your cache.
  6. You were suspended for having 5 cron jobs. The limit is 2 executions per day. Your account has been unsuspended.
  7. cPanel doesn't support it properly, so its unlikely that we'll upgrade. I think Rails 3 was talked about (or may even be/have been available), but I don't know much about it. Few people here use Rails.
  8. It is because your account can only have one main domain at a time. The ways of adding additional domains all require the nameservers be set first in order to add the domain. I suppose if you really wanted though, you could change the nameservers, add the domains, then change back to whatever you were using and add A records.
  9. Set your domain as your main domain using this script, then add an A record to the server's shared IP address (normally 216.218.192.170 for Stevie, 64.62.211.131 for Johnny). Note though that if you need more than one domain on your account, we require you to use our nameservers.
  10. The system associated your domain with Johnny even though the account is on Stevie. I changed your main domain and then changed it back again, which forces the system to delete its DNS records for that domain, then recreate them. It created them correctly this time around.
  11. What shared IP do you see in cPanel when you log in through the form on the bottom of heliohost.org? This is what I see about your account: http://imgur.com/ewdei6X Something weird is going on with your main domain though.
  12. That IP address is Johnny's shared IP, so it saying Johnny is normal. Your account will be on 216.218.192.170, which is Stevie's shared IP. Your account is on Stevie according to the database, and your DNS is set correctly. There doesn't appear to be anything that'd indicate you're on Johnny.
  13. During a domain change a queued page is normal, but a suspended page definitely isn't. I'm not sure what's going on with this...it's showing as active. An admin or another mod might know more. Moved to customer service.
  14. Set your main domain to your .com.br domain, then set an A record with the shared IP address (which can be found on the left side in cPanel) at your registrar.
  15. I see one called scpbl and one called scpbl1, registered from very similar IP addresses. The scpbl1 account's main domain is scpbl.us (which isn't hosted here based in the error shown).
  16. Php ignores the html, but apache does not. Think of it like this: 1. User requests page 2. Apache finds the file requested 3. Apache feeds that file to php. 4. Php runs all php code in the file and replaces it (in memory, the file isn't actually modified) with whatever that code outputs. 5. Processed file is given back to apache (data now contains all HTML, since the php was run). 6. Apache sends to user.
  17. The java needs to be requested separately in the java forum (beware there is a several month wait). ASP.NET is already working, but the software you're running is broken. Did you try following the directions on that error screen to turn off the friendly error (so you can see more about why the thing crashed). The most common cause for asp.net errors is using software targeted for .net 4. We only support 3.5. Also, you have 2 accounts but are only allowed one. Which one do you want to keep?
  18. Both servers are showing as up for me, and both are also working as of this post. Stevie's MySQL does occasionally crash though, and does show "failed" when it dies. It comes back in a few minutes though. If its still showing as down for you in cpanel, try seeing if it works.
  19. Did you create the script on windows by chance? Our python won't work with scripts containing windows line endings. Someone else on he had this exact issue recently, and the symptom is just a 500 error.
  20. Php uses brackets around block statements, in fact, the entire block can be one line if you prefer, since every line ends with a semicolon. <?php if (1==1) { echo "This is always run"; echo "and this is too!"; } ?> Is a perfectly valid block if statement. Php can care less about line endings, line breaks, white space, or anything else as long as the syntax is correct.
  21. Our servers are Linux. Python likely didn't like the line endings and died processing it, causing apache to kick out a 500 when python didn't return valid data. Of course, it'd work just fine on windows... Python I've found to be very picky about details that don't matter to most others. Its pickiness is why I use php for web development.
  22. Only the code between <?php and ?> tags is processed as php code. Everything else in the file is ignored by php and treated as if it were not in a .php file.
  23. It was unsuspended for malware then resuspended for inactivity. Try it now.
  24. Did you put a .php extension on the file? Files that end in .html won't be processed for PHP code. The script itself is fine.
  25. That subdomain is working fine. I see: http://imgur.com/WFtrBg7 Please clear your cache.
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