wolstech

Resent. Note that these usually end up in the spam folder on most providers. If it still doesn't arrive, please provide another email address and we can send it there instead.

Wordpress does not like having its domain changed. Did you make sure the site name in the settings table matches the domain you're using?

Added.

It’s not closed. Requests that go to krydos can take several days to receive a response. He’s a volunteer like the rest of us, and we all have real lives that come first, so these things can take time.

You already asked for this. See your other topic. Krydos has to do it. https://helionet.org/index/topic/60931-krydos-add-sub-domain/

We aren't able to add aliases (multiple domains pointed to the same document root) at this time because our management software has a bug that specifically affects accounts containing aliases. Fixing this bug is on our to-do list. We can add this as a subdomain for you, but it will have its own document root and you'd need to put an .htaccess in there that redirects it to the target domain.

Domains can only be added by an admin at this time. What domain do you want added?

Unsuspended. It may take a few minutes to work.

Please keep your load in mind when working on your site. You can check load here: https://heliohost.org/dashboard/load/ Unsuspended.

Krydos will need to do this for you since I don't know if there's anything special that needs to be done for this to work.

This is not supported. We can technically set it up, but certain things will not work properly, notably the wildcard domain and anything it matches will not support HTTPS unless you manually install certificates (which will also require you to use external DNS so you can do the verification needed for a wildcard certificate). Do you still want this added?

Removed.

Changed. It can take up to 2 hours to work. Also, please be mindful of your load. Wordpress is infamous for getting users suspended, and your account is showing a nice load spike from it at the moment. You can see it yourself here: https://heliohost.org/dashboard/load/

The upload_max_filesize and post_max_size have been increased to 16MB for your domain. It can take up to 2 hours to be effective.

This is inaccurate. Odds are it's leftover from the cPanel days when this was supported. A lot of the wiki was find and replaced to say Plesk, but may not be accurate as a result. Plesk cannot talk to the DNS system we use, so the DNS options have been removed. The issue is that Plesk does not offer a product for running DNS on a separate server from the box that hosts the websites. It's designed to only run DNS on the same server, which we can't do for memory and performance reasons. This is also the reason why you can't add domains yourself. The hope is that we'll be able to develop a way to make these two systems talk to each other, but there is no estimate on when this functionality will be made available. The DNS record listed has been added for you, but the domain is not using our DNS servers (I'm seeing HE's DNS when I check the name servers for your domain, not ours). The record won't actually work unless the domain uses ns1.heliohost.org and ns2.heliohost.org for its name server, or you add it yourself to the third party DNS server.

Looks like it's already been unsuspended and the space upgraded, as it's now a 3000MB account with about 993MB free.

For verification purposes, please post to this topic from the forum account that is connected to the hosting account. Alternately, please use the email address on the hosting account to send an email to support@heliohost.org requesting deletion. We require this to ensure you're not requesting deletion of someone else's account.

I'm not adding 10 domains all at once to the account. Every domain we add slows the server down for everyone, and adding ten sequentially named domains is a complete waste of server resources, not to mention it exceeds the domain limit on the account (your main is 1, so you could only have 1-9 before hitting the maximum). Also, for future reference, DO NOT bump your posts. All you're doing it moving yourself to the back of the line, as we always work oldest posts first. Excessive bumping may also lead to a ban for harassing staff. All support staff are volunteers, and the turnaround time on support requests can sometimes be upwards of 24 hours since we all have real lives outside of HelioHost. I've added sd01 and sd02 as subdomains. Once you actually use them productively, let us know and we can consider adding more. The domains may take up to 2 hours to work.

What are the domains?

Deleted. Do you want the forum account deleted as well?

Unsuspended again (it was for memory usage). Please take a look at the logs when you get a moment. It may take a few minutes to work.

What is the username of the hosting account?

Looks like Krydos already unsuspended this. If you're seeing a suspended page, please clear cache.

The free helioho.st and heliohost.us subdomains must use our name servers. We do not support external DNS of any kind on the free subdomains for security reasons, nor do we allow users to host the content of such a domain on a different provider. If you want to use external DNS, you can get a free domain from a place like eu.org, set up the external DNS on that domain, point it to our IPs, and ask us to add the domain to your account

Neither have an email address with that ending, though one does have that as its domain. That account has been unsuspended. It may take a few minutes to start working.