wolstech

Change your cPanel password, then delete and recreate all of your database users. Be sure to use the password in the software's configuration file when making the new users, and reassign them to the databases as well. Odds are the databases are invisible too. If that's the case, let me know their names and I'll escalate this for you.

This support request is being escalated to our root admin.

The first step is to change your cPanel password. Do that here: http://stevie.heliohost.org:2082/frontend/x3/passwd/index.html After that, check to see which databases are visible in phpmyadmin. I need a list of any that aren't visible so Krydos can restore them for you. Once they're restored (or if they're already visible), go here: http://stevie.heliohost.org:2082/frontend/x3/sql/index.html and delete and recreate your database users. Be sure to use the database password found in your software's configuration file. Then reassign the users to the databases. If you don't know what privileges to grant, select "All privileges".

This support request is being escalated to our root admin.

Looks like I'm in the same boat as everyone else now...can you reassign these databases to my MySQL root account? Already changed my password and redid the DB users. User rax on Stevie, I've got a ton of them: rax_acmine rax_fwlink rax_ivs rax_minecraft rax_psu rax_raxccm rax_raxccm_myisam rax_roun209 rax_rpclient rax_sbt rax_sbt2 rax_si3 rax_si3sys rax_sso

Stevie is down for maintenance. It's being updated. Not sure what's being updated, but I do know MySQL has gone from 5.1 to 5.5.

I think everyone on Stevie is seeing that right now. The server is down.

Stevie is down. He's returning 500 for all PHP scripts right now, even ones that don't use a database.

I've split your topic from the MySQL thread since it's not related. Timeouts are usually a firewall problem. An admin can check and unblock you if needed.

You need to remove the addon domain and wait 24 hours before you can make it your main domain. Your website will stop working for 24-48 hours (the domain will show as queued). It might be half changed since my system definitely claims that's the main domain already. If it won't let you change it after you remove it in cPanel and wait, let me know and I'll change it for you.

You're welcome.

We don't know if or when at this time. However, InnoDB is available on Johnny. Perhaps ask over in customer service for permission for a second account so you can also use johnny? If approved, you can sign up on Johnny, add Stevie as an allowed host on the Johnny account remote mysql and use Johnny's DB server with Stevie.

Your account has been manually unsuspended. It was listed as active but showing a suspended page when I visited. I've suspended then unsuspended the account, and it no longer shows a suspended page. I now get a blank white page instead...is this behavior normal for your account?

The suspension reason doesn't say, so Krydos is the only one who can find that. I'll escalate this for you, but it sometimes takes a few days to get an answer.

ClamAV is what we use for detection, so if a fully updated copy is not finding anything, the malware detection might have just been a false positive. The suspension you have now is for high load, not malware. I'll bet that was caused by you working on your account to fix the malware issue. You've been unsuspended again.

Delete the user and recreate it. Make sure you assign it to the database again after you recreate it, and grant it the correct privileges (if you don't know, it's likely safe to select "All Privileges").

I'm honestly not sure on this one, but I suspect multiple certs is not supported. A single wildcard cert should cover all subdomains under dnbgroove.tk though. As for costs, we don't sell certificates, you need to get them from a CA. The dedicated IP address required to use it is $12, Paypal only. I'll escalate since Krydos will know for sure what exactly is supported here, and will also be the one to grant you the IP if you decide to purchase it.

Your domain is thesmartschoolofcookery.heliohost.org, and it is working for me. I see a directory listing with a few folders in it. Please clear your cache.

Nobody fixed it. The server just took forever to get its act together. Stevie domains are taking ~3 days right now for some reason, and I've seen at least one on Johnny take over a week. If you add any more domains, odds are the solution is just waiting.

I would recommend changing your cpanel password. That should fix the 1045 error in phpmyadmin. The MySQL error about an unsupported version can be safely ignored.

This support request is being escalated to our root admin.

You were suspended for sending spam.

That site is now working normally. As nyten said, please clear your cache.

The fix for yours should be the same as the fix for his. Both of you have the same issue. Delete and recreate all your database users. Make sure when you recreate the database user, the password needs to match what's in wp-config.php, and it must be assigned to the correct database with all privileges . Also verify that your databases actually contain data. Check in PHPMyAdmin, if the tables say "in use" for collation, the only solution is to drop them and rebuild your site from scratch, or wait weeks if not months hoping we restore support for the storage engine they use. If you can't get into PhpMyAdmin, change your cpanel password, log out, then back in and try again. The "zero size" in cPanel is not an indicator of missing data, but rather is caused by passwords being out of sync, is erroneous, and can be ignored. Changing your cPanel password might help, though mine always show zero despite being filled with data.

The account andhika2 has been deleted. It may take 24 hours before the domain will become available for use by another account. Once the 24 hours is up, if you want, you can host it here by attaching it to your other account using the addon domain feature in cpanel. If you receive an error saying its owned by another user, let us know and we can correct it.