wolstech

We've had a lot of these in the past few days. The renewal script is broken. Escalating so an admin can manually unsuspend you.

You were suspended for the following: Please remove any and all links to the above domain within 24 hours. Your account has been unsuspended.

That account cannot be unsuspended.

This has been happening to people who were suspended for inactivity and renewed themselves. It shows as active for me in the system, but is quite clearly suspended when I visit it, and won't unsuspend when I tell it to. The renewal script is just broken I think. Escalating so an admin can unsuspend it manually.

This has been happening to a few people recently, primarily those who renewed themselves after becoming inactive. It shows as active for me in the system, but is quite clearly suspended when I visit it, and won't unsuspend for me. Escalating.

It's caused by Thunderbird's artificial restriction on short SSL keys. The solutions are to use an unsecured connection, downgrade Thunderbird to this version (or older), or get a different mail client.

As of this post, Johnny has been bogged down by load for the past 2 hours, so cPanel might run slowly or not at all. The proper way to access cpanel for Johnny is to use the form on heliohost.org (works for both servers) or to sign into Johnny directly at http://johnny.heliohost.org:2082/

Subdomain folders are normal, though you should be able to access them as proper subdomains as well. For instance, I have http://raxdev.raxsoft.com, which is the same as http://raxsoft.com/raxdev/ There are ways to structure a site so this doesn't happen, but your main domain will typically have such folders for subdomains on it. I'll escalate this for you. If it never worked before you had CloudFlare, it likely isn't caused entirely by CloudFlare (though it may very well compound the problem). Krydos is likely going to ask you remove CloudFlare and switch to our servers anyway though, as nameserver issues are a common cause of this type of issue.

It's a problem between the software and the database that stores the forum data. The database user is a user account on our server used by SMF to access the database. A person doesn't log in using it, the software does. That account has stopped working and needs its password changed. SMF's configuration file should contain the username and password for the database user account if you don't know them. Once you find it, you would need to go into cPanel, find the database user named in the file (there's a list of users attached to the hosting account in the MySQL databases section), and change its password to match the one you found in the configuration file. If you don't know how to find the configuration file, SMF's documentation should explain how to find it and where the database settings are.

Your account is still suspended for spam. Krydos never responded to your comments. I'll un-solve this so he looks at it again for you.

This support request is being escalated to our root admin.

Delete and recreate the database user that is used for SMF. Be sure to reassign it to the database. Configure SMF if the user or its password changed, then try it again.

I'm not sure if forwarded mail would show as being sent by your account or not. If it does, it's possible the spam got sent to your forwarder, which then forwarded to an address that flagged it for spam. If you look closely, you'll notice that many of those come abuse reports came from Comcast, so the email is being flagged there. Do you have a forwarder pointed to a Comcast email address? The malware issue is irrelevant if you do not host web content on your account (it sounds as if you use our services primarily for DNS and mail), as an empty account is not easily attacked for malware installation unless your cPanel password is compromised. That's not to say a webmail account or the like isn't compromised though and spewing spam. I do recommend you change the password for cPanel and any webmail users on your account as a precaution.

@Krydos: Can't agree more here. @efxi: Since the original topic was on Gmail for Busineess, it's also worth noting that Google's TOS forbids you from using their service for this purpose as well. Though from the sample mail I'm aware you're not in the USA (where we are based), the email would be considered spam under regulations such as the CAN-SPAM act since the recipient never did business with you prior to receiving the email (where a terms and conditions document they agreed to might allow you to email them), they would not explicitly opt into the emails, and the email lacks instructions or a link for unsubscribing.

Escalated. @Krydos: is there any way to reset an account password when the email attached to it is no longer valid?

You probably have malware on your account. I'll bet it came in through an un-updated CMS, fake or insecure theme or plugin, or similar avenue. If you use WordPress, Joomla, or another popular CMS, this is unfortunately rather common. The CMS and all plugins need to be kept updated, and plugins from random websites should be avoided because they often contain backdoors used to install malware (often said malware is a spambot, botnet, or similar, but sometimes I see Phishing set up shop there instead).

You cannot get more space and cannot edit php.ini or override it. There are no upgrades of any kind either. For what its worth, we also limit email to 50/day and cron to 2 executions/day. You can also get suspended for using too many resources, though most won't have this issue unless they run stuff like proxies, rapidleech, or broken scripts. Also, we don't put advertising of any kind on your site, just a banner in cPanel if I remember right. We're funded by donations and ad revenue from banners on our own sites, and support is all volunteer.

Change your nameservers to ns1.heliohost.org and ns2.heliohost.org and try again. Cloudflare is likely to blame for this not working.

Your remote mysql may need to be set up again. Remove your host entries in cPanel and re-add them to see if it makes a difference. The inaccessible table (probably showing as "in use") likely used InnoDB, which is currently not supported. Until that support is restored, you won't be able to do much with that table (I think you can drop it, but odds are you're not trying to do that if you need access to it).

Change your password here: http://stevie.heliohost.org:2082/frontend/x3/passwd/index.html Then log out, and clear your cache. After that, try PhpMyAdmin again. Very often the reason it won't work because the mysql and cpanel password got out of sync. The blank page can occur for this reason, or also if there is high load on Stevie. It's working fine for me right now.

Delete your database user, then recreate it and reassign it to the database.

It did get updated...sort of. cPanel went from 11.38 -> 11.42, MySQL went from 5.1.68 to 5.1.73. As a result, everyone's database users broke, their password needs to be changed to fix PhpMyAdmin, and InnoDB support was dropped entirely (whether intentional or not, I don't know).

I'm not sure why this won't unsuspend. It is showing as active in the system. Escalating.

You need to delete the user for your website's database in cpanel, recreate it, then reassociate it with the database. If you have issues accessing PHPMyAdmin, you will also need to change your password.

Escalated.