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wolstech

Chief Risk Officer
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Everything posted by wolstech

  1. wolstech
    I'm not sure which, if any, version of Thunderbird works on a Mac. I do know that Mac Mail is incompatible as well though.
  2. wolstech
    Thunderbird is not compatible with secure incoming mail on our server. See this topic: http://www.helionet.org/index/topic/21815-configuring-mail-on-thunderbird-38/ Thunderbird newer than 31.7 is not fully compatible with our servers because of an artificial restriction that Mozilla added. The solution for incoming mail is to downgrade thunderbird to v31.7 or older and use secure IMAP (secure POP may work, but I've never tested that), use unsecured connections, or get a different mail client. As for the security exception on outgoing connections, it's normal because of our self-signed certificate. Just add the exception.
  3. wolstech
    Everyone had this problem. What are the database names?
  4. wolstech
    You're suspended for inactivity since you didn't log into cpanel in the last 30 days. You can renew it here: http://www.heliohost...t/scripts/renew
  5. wolstech
    That account is not suspended.
  6. wolstech
    This support request is being escalated to our root admin.
  7. wolstech
    This support request is being escalated to our root admin.
  8. wolstech
    1. Email is limited to 50 / day regardless of how its sent. Webmail, scripts, etc. all add to that 50 a day. If you have good reason, you can ask for an increase, but there's no guarantee we'll approve that. Regardless of the limit, we will suspend you if any of the emails you send are reported as spam. 2. Yes if you have good reason and have gotten an admin's approval. Do note that disk space is not a good reason. 3. This is normal for all accounts on Stevie. It's caused by the process limit. Everyone experiences it, and there is no fix.
  9. wolstech
    This support request is being escalated to our root admin.
  10. wolstech
    This support request is being escalated to our root admin.
  11. wolstech
    You need to contact godaddy and ask for them to be removed. Their support can delete those for you. Let's wait and see if it works.
  12. wolstech

    wolstech replied to Dtc's topic in Customer Service

    Your password has been manually reset. A new password has been sent to the address on file for the account dtc.
  13. wolstech
    Krydos needs to fix the database for you, then you need to recreate the user that Wordpress uses to access the database. Escalating.
  14. wolstech
    @Krydos: What file is causing this?
  15. wolstech
    Change your cPanel password, then log out and in again to fix this issue. You can do that here: http://stevie.helioh...sswd/index.html
  16. wolstech
    This support request is being escalated to our root admin.
  17. wolstech
  18. wolstech
    Change your cPanel password then log out and in again to fix the 1045 error. Krydos can fix the databases for you. After he does, you need to remove all your users, then recreate them and reassign them to the databases.
  19. wolstech
    Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.
  20. wolstech
    The user needs to be deleted and recreated; as you found it won't let you just change the password. The database can be fixed by Krydos. Escalating.
  21. wolstech
    This support request is being escalated to our root admin.
  22. wolstech
    We don't keep backups. If you don't have one, you'll need to start over
  23. wolstech
    That something that happened was the repair and update. My software did this too...some things would save, others wouldn't. Database restores didn't help. Long story short, the software is probably incompatible with the new version of MySQL (or more likely it can't run in strict mode). Solution is to replace the software with something else (unless you're capable of debugging it).
  24. wolstech
    It indeed did get overlooked...escalating.
  25. wolstech
    Change your cPanel password, then log out and in again. That should fix PhpMyAdmin. Also, if you're accessing it remotely as the first picture suggests, you may need to re-add your IP to the remote mysql hosts in cPanel.
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