wolstech

Added to http://www.helionet.org/index/topic/26930-manual-backup-master-list/

Tommy is current invite only since he's in beta. Currently, the only way to receive the required invite is by donating (any amount is appreciated, the donation will help cover operating costs and repairs such as new disks for Stevie). If you have donated, please post your transaction ID so Krydos can check that the invite has been sent. If you have not, see https://heliohost.org/donate/ to do so. The invite will be sent to your Paypal or Skrill email address when Krydos receives the donation notification. Alternately, you can sign up on Johnny for free. Registrations open at midnight UTC every day and fill quickly.

You're only allowed one account, so you should delete your Johnny account first. After that's done, add the domain as a parked domain on your Tommy account. You can delete the Johnny account through our website (log into http://heliohost.org/?_=new, using your Johnny login information, click delete account), or using the old script at http://heliohost.org/classic/support/scripts/delete

Http://heliohost.org/backup/ that email address and username are correct. You should receive an email containing the link to download it. Accounts don't delete themselves on crashed servers.

You have to do it manually here. We don't use the cpanel plugin. Nyten's link is currently the best info on doing that.

If they're MyISAM, it depends whether or not they're corrupt. Krydos can check the next time he boots Stevie. Added to http://www.helionet.org/index/topic/26930-manual-backup-master-list/

Databases there were recoverable should be included in your backup. If the dump is included in your backup, but empty or extremely small, the data is probably stored using InnoDB, which is not recoverable.

45 bytes is an empty backup. The backup failed for your account. He's going to try to see if he can get it manually for you when we next try to recover data from Stevie. Whether there's anything left that's recoverable will be determined then.

No account exists with any of the above. I'll escalate this for you, but I have a feeling it may have been deleted.

Take a look here: http://www.helionet.org/index/topic/26914-ssh-on-tommy/ Another user just did this yesterday. If you need your domain removed from your Stevie account, please create a new topic in customer service with the username and domain you wish to reuse. Please be aware the Stevie backup retrieval script won't work once we remove the email and username from the account, so be sure to download any backup that may be available first.

Yes it should be your cpanel username. There are several usernames that start with hamza, but they all have something after them. There is no user I can find just called hamza though. What was your domain and part of your email address (don't post the whole thing)?

The account hamza wasn't backed up because it does not exist. Are you sure that's the username?

I'm not sure what's going on here. I see the correct email on file for that account and can't get the password to rest either. Escalating.

Does your password work if you log in here: http://tommy.heliohost.org:2082/ If not, try resetting it from that link.

That's odd. It's listed and has a link, but I get a 404 as well when I click it. I'm not sure what's up there. Escalating.

What's your username?

If the FTP still gives you trouble tomorrow, try using plain FTP (unencrypted). Often gets it working, though you're now missing the security...

If the database backups are "empty" it's likely because they contained InnoDB tables. Krydos may or may not have a way to get the raw files if you want to try recovering the data yourself.

Your backup is available in the system and your account info is still there for you to retrieve it. Are you sure you used the right email address? The one we have looks like aa*******@***ml.com. If it doesn't work using that email address and vamdsgn as the username, I'll email you the link manually since your forum profile has the same email address as your account did.

I'm not sure how that script works, so I can't be sure, but I'll bet it's got something to do with the email address being changed to include a -old before the @ when you asked to reuse your information...the username also has a 2 on the end now.

That hardware is working as intended. Last I heard, Krydos was running scripts to make backups. When you have 10,000 of them though, and you presumably have to transfer them all across the internet at already-not-so-fast speeds that are made all that much slower by an SSH tunnel...

You have to generate the cert yourself and upload it in cpanel since we don't support doing it in SSH or cpanel. You're on the right path trying to get certbot running on a Linux box. I don't know of anyone here who has discussed the process though.

We currently don't have backups available from Stevie. It is being worked on, and when these are available, we'll announce it.

When I created my Stevie account I had to stay up until 2am, and then the first night they filled up already by 2:08 or so when I remembered. 3am for me when I started here, and I had to do it twice since I lost my first account to inactivity (Mind you this was when the server was in Pacific Time...Krydos and I are both on the US East Coast).

Indeed it is. Krydos or Byron needs to delete your DNS records and can change your username so you can sign up again. Be aware that Tommy does require an invite right now (donate to get one, it will be sent to the email address used to donate). If you don't mind the less-stable Johnny, he has open registration starting every night at midnight UTC. What is your username and domain so they can be removed?