wolstech

This support request is being escalated to our root admin.

For the interested, this issue turned out to be a good example of severe overuse of resources and why we have load limits. The user that caused this (his second time causing Tommy some HTTP downtime) was permanently suspended, so it likely won't happen again. http://www.helionet.org/index/topic/27689-suspended-johnyz-additional-information/

Duplicate of http://www.helionet.org/index/topic/27689-suspended-johnyz-additional-information/ That account cannot be unsuspended.

That account cannot be unsuspended. I'll escalate this for you to find out why since it doesn't list a reason. I've seen the "Do not unsuspend." reason have many different causes.

Http was down for a few minutes. It's back up now.

SQLite yes. MSSQL no.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. <br /><br />If you still see the suspended page, please clear your cache.

Glad you got it working, but you really shouldn't need to force our code to work...it sounds like a bug in the Javascript on our site. Escalating so it can be looked at.

No. There are no further efforts being made to recover data from Stevie. We did manage some backups (http://heliohost.org/backup/), but your account was not one of them. It failed to back up due to disk damage (the backup is empty). The server has since had the defective disk removed and the remaining disk formatted...it's now waiting on a rebuild so it can come online again.

Does the new password contain your username by chance? Also, try resetting it using the Reset Password option here: Tommy: https://tommy.heliohost.org:2083/, Johnny: https://johnny.heliohost.org:2083/

We have to wait for Krydos. It can take a day or so for him to respond, so please be patient.

Escalating. Krydos will be able to confirm that tomcat needing restarted is the reason for this and restart it if so.

Check the spam bin, that's where mine was on my Yahoo account (also, if you forward your Yahoo account mail to something else, spam won't forward, so you'd have to actually log into Yahoo and check for it). If not, try another email address. There is no record that I can see of your email address in the system.

You can always ask for a root admin to restart it for you. Best bet is to develop locally and then upload everything you'll end up needing at once, then ask us to restart it for you.

That's the default limit for PHP I believe. I'm not sure if it can be increased. Escalating.

All Stevie accounts were deleted back in January. You should be able to just sign up.

The clock is accurate on tommy. I just checked and it was only 6 seconds off from the clocks in the room with me. Be aware that the server local time is Pacific. Do you have a script showing this 7 minute gap? EDIT: Per Krydos below, it's not actually Pacific, but UTC with the local timezone set to Los Angeles. Our old servers were actually Pacific...

This support request is being escalated to our root admin.

I don't know for sure, but my guess is that tomcat probably has to be restarted to see them. That happens periodically for reasons like new accounts getting it enabled, so something/someone else on the server likely did something that triggered a restart and it found your libs at the same time.

It's not a normal web application since it has a bunch of stuff that has to run in the background, so a standard shared web host probably isn't the best choice. Your best bet may end up being a game host service that specializes in this sort of software. Another choice is a VPS. I haven't explored whether free options exist for these, so I can't recommend anything specific.

Looking at guides, it appears Hlstatsx has a background daemon...we don't allow custom daemons, so this won't work here. If I remember right, others have also asked about this exact program and been told the same, but I can't find the topics right now since the forum search is being uncooperative.

@RRHOA2: Did you mean for the domain to be rainbowridge.heliohost.org? If so, that's why it doesn't work. Let me know and I can fix it for you if this is the case.

The domains separate content. Resources are shared and tracked by account. If anything on your account (doesn't matter which domain) uses too many resources, the whole account and all of its domains get suspended. Also, while you can have unlimited domains, you're only allowed to have one account. Creating multiple accounts is against the terms of service and will get you suspended. I have 4 domains on my account and have never had an issue though, so unless your code is poorly written or a site gets abused, it's usually not an issue.

Try this: https://www.heliohost.org/renew/ In the future, please be sure to log in using either https://tommy.heliohost.org:2083/ or https://www.heliohost.org/login/ once every 30 days.

Assuming your home folder is /home/username/, your main domain's document root will always be /home/username/public_html/ Yes, addon domains have their own document root so you can have different content on the addon domains. The field in cPanel is from the root of your home folder, so putting "public_html/mydomain.com" in the document root field creates a folder /home/username/public_html/mydomain.com/ which would be the root for your addon domain. You can create the docroot for an addon domain outside of public_html, but we do not recommend this. .htaccess is one solution for preventing addon docroots from being reachable from the main domain. Another solution some of our users use is making everything an addon domain. They'll keep a something.heliohost.org subdomain as the main domain and put Deny from all in .htaccess. Then they add every domain they actually want to use as an addon domain instead, each with its own docroot folder inside public_html. Both solutions will work. I personally don't do anything to prevent such access on my account. (See http://www.acmine.tk/ and http://www.raxsoft.com/acmine/)